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BSC Group · IT - Administration

Senior Helpdesk Technician

United States, Boston · Job Posted May 04, 2026
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Job Description

We are seeking a Senior Helpdesk Technician to be based in our Boston office. The successful candidate will be responsible for resolving common end-user computing issues and fulfilling installation or service requests. The Senior Helpdesk Technician acts as a point of escalation for Helpdesk Technicians, and supports the implementation, maintenance, and enhancement of computing services across all company locations.

Job Responsibility

  • Manage incoming requests from end users in a quick, friendly manner and log them into a helpdesk ticketing system
  • Diagnose and troubleshoot hardware, software and network issues from end user reported cases
  • Add and expand on documentation in an internal knowledgebase system
  • Develop internal training materials for end users
  • Assist in internal processes for imaging, managing, and deploying hardware
  • Assist with IT onboarding and offboarding of employees
  • User administration across on-premises and cloud-based systems
  • Work closely with the Systems Administrator and IT management on large infrastructure projects
  • Help manage anti-virus, MDM/MAM, and device encryption
  • Complete projects and other responsibilities as assigned

Requirements

  • Relevant degree or diploma in an Information Systems or Information Technology field
  • 2-4 years of experience providing helpdesk support
  • Knowledge of Microsoft operating systems, and Office suite of applications (O365/M365)
  • An understanding of basic LAN/WAN, Active Directory, DHCP, DNS and other Windows protocols
  • Must be able to drive to remote offices for on-site support as needed
  • Experience in deployment and imaging technologies

Nice to have

  • PowerShell or Power Automate
  • SharePoint Management
  • AutoCAD usage/configuration (Autodesk)
  • Familiarity with ITIL
  • Relevant Certifications
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