Senior Helpdesk Engineer

This is an exciting opportunity to step into a senior, hands-on technical role where you’ll solve complex issues, influence service improvement, and mentor others while supporting a modern Microsoft-focused IT environment. If you enjoy combining advanced problem-solving with real impact across a diverse organisation, this role offers both challenge and progression. The Senior Helpdesk Engineer plays a key role in delivering advanced second-line technical support across core IT services, ensuring incidents and requests are resolved efficiently and to agreed service levels. The role is vital in maintaining high standards of customer service, system reliability and data security across the organisation. The position supports service improvement by mentoring colleagues, leading incident investigations and contributing to continuous improvement of helpdesk processes and knowledge sharing.