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Robert Half Logo Robert Half · IT - Administration

Senior Help Desk Analyst

United States, Dearborn · Job Posted March 13, 2026
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Job Description

This long-term contract position requires an individual who is both technically skilled and highly personable, as it involves regular interaction with end users and serves as the frontline for IT support. The ideal candidate will bring advanced technical expertise, a positive attitude, and the ability to work independently while upholding company policies.

Job Responsibility

  • Provide comprehensive hardware and software support, ensuring a balanced focus on both areas
  • Utilize Smart Deploy imaging systems to manage device setups and configurations
  • Support and troubleshoot issues in an environment consisting of 40% Mac and 60% Windows operating systems
  • Handle technical concerns for 400–600 end users with efficiency and professionalism
  • Resolve service desk tickets promptly, maintaining excellent communication throughout the process
  • Collaborate with team members to optimize support workflows and ensure consistent service delivery
  • Adhere to company policies and standards while working independently with minimal supervision
  • Assist with Active Directory management and related administrative tasks
  • Maintain familiarity with Windows 10 to address common system issues
  • Provide basic troubleshooting for hardware, software, and network-related problems

Requirements

  • At least 5 years of experience in a Help Desk role, demonstrating advanced technical skills
  • Proficiency in Active Directory and Microsoft Windows 10
  • Strong troubleshooting abilities for both hardware and software issues
  • Hands-on experience with Smart Deploy imaging systems
  • Knowledge of both Mac and Windows operating systems
  • Exceptional interpersonal skills, with a positive and friendly demeanor
  • Ability to manage service desk tickets effectively and communicate resolutions clearly
  • Capability to work independently while adhering to organizational policies

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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