Senior Help Desk Analyst Job at Robert Half (Dearborn)

Infrastructure Technology Lead Analyst

The Infrastructure Technology Lead Analyst is an intermediate level role respons...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of experience in infrastructure delivery (application hosting and/or end user services)
Proven track record of operational process change and improvement
Understanding of how specialization within area contributes to the business and of competitors' products and services
Ability to develop projects for design of metrics, analytical tools, benchmarking activities and best practices
Ability to work with virtual/in-person teams and work under pressure/to a deadline
Experience in Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Ability to communicate technical concepts to non-technical audience
Bachelor's/University degree, Master's degree preferred

Job Responsibility

Assist with LAN/WAN and help desk administration activities
Create complex project plans and perform impact analyses
Provide Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams
Assist with automation of repetitive tasks
Provide technical/strategic direction to team members
Review requirement documents and define hardware requirements
Update processes and procedures as necessary
Ensure ongoing compliance with regulatory requirements
Responsible for applications dealing with the overall operating system

Fulltime

Commercial Finance Analyst

We’re expanding our Global Finance Operations team in India and building a share...

Location

India , Pune

Salary:

Not provided

Addepar

Expiration Date

Until further notice

Requirements

minimum 4+ years of experience in Deal Desk, Revenue Operations, Finance Operations, or Order Management within a SaaS or subscription environment
Strong working knowledge of Salesforce CPQ and NetSuite (or similar quote-to-cash/ERP platforms)
Solid understanding of ARR concepts
Ability to independently manage standard deal reviews while supporting complex or non-standard scenarios
Comfort reviewing billing schedules, contract terms, and operational details with high accuracy
Strong cross-functional communication and the ability to influence Sales, Legal, RevOps, and Accounting partners
Analytical mindset, financial judgment, and strong attention to detail
Ability to work in a global, fast-paced, cross-time-zone environment
Growth mindset — comfortable taking on broader responsibilities as the team scales
Applicants must have legal authorization to work in the country where this role is based on the first day of employment

Job Responsibility

Review and validate ARR, pricing, and deal structures in Salesforce CPQ
Ensure accuracy of multi-year, ramped, tiered, or usage-based pricing
Support senior teammates in reviewing non-standard deal constructs
Collaborate with RevOps and Sales Ops to improve quote accuracy and approval compliance
Partner with Legal on commercial terms that impact billing, invoicing, or financial exposure
Evaluate multi-currency pricing using approved FX frameworks
Support credit checks, threshold-based approvals, and finance policy compliance
Review contracts and orders for completeness, accuracy, and compliance with internal policies
Ensure all required documents meet billing and invoicing requirements
Validate billing schedules, start dates, terms, and product configurations prior to order activation

What we offer

Reasonable accommodation for individuals with disabilities

Fulltime

Senior Analyst, Revenue Operations - Deal Desk

The Deal Desk is a centralized, corporate Revenue Operations function responsibl...

Location

United States

Salary:

92700.00 - 103000.00 USD / Year

PointClickCare

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, accounting, economics, analytics, or a related field
2–6 years of experience in Revenue Operations, pricing, finance, strategy, or deal support roles
Strong financial modeling and analytical skills, including pricing, discounting, and revenue forecasting
Ability to synthesize complex information into clear, executive-ready recommendations
Strong written and verbal communication skills
Advanced proficiency in Microsoft Excel and PowerPoint

Job Responsibility

Lead financial and commercial analysis for non-standard and high-value deals
Build and review complex pricing models, billing ramps, and revenue forecasts
Assess financial impact, risk, and tradeoffs associated with discounts, term changes, and concessions, and overall deal economics
Support developing, maintaining, and applying customer whitespace analyses and TAM/SAM estimates to evaluate deal size, growth potential, and long-term value for strategic and non-standard opportunities
Prepare Deal Desk materials, recommendations, and executive-ready summaries, as well as reporting on key deal metrics
Ensure deal assumptions, risks, and approvals are clearly documented
Support weekly Deal Desk meetings by presenting analysis, answering questions, and providing recommendations
Apply and reinforce approved pricing frameworks, discount thresholds, and contract standard
Identify deviations from standard policy and escalate appropriately
Partner with the Manager to ensure consistent application of governance rules across deals

What we offer

bonus
benefits

Fulltime

Senior Analyst, Revenue Operations - Deal Desk

The Deal Desk is a centralized, corporate Revenue Operations function responsibl...

Location

Canada , Mississauga

Salary:

87300.00 - 97000.00 CAD / Year

PointClickCare

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, accounting, economics, analytics, or a related field
2–6 years of experience in Revenue Operations, pricing, finance, strategy, or deal support roles
Strong financial modeling and analytical skills, including pricing, discounting, and revenue forecasting
Ability to synthesize complex information into clear, executive-ready recommendations
Strong written and verbal communication skills
Advanced proficiency in Microsoft Excel and PowerPoint

Job Responsibility

Lead financial and commercial analysis for non-standard and high-value deals
Build and review complex pricing models, billing ramps, and revenue forecasts
Assess financial impact, risk, and tradeoffs associated with discounts, term changes, and concessions, and overall deal economics
Support developing, maintaining, and applying customer whitespace analyses and TAM/SAM estimates to evaluate deal size, growth potential, and long-term value for strategic and non-standard opportunities
Prepare Deal Desk materials, recommendations, and executive-ready summaries, as well as reporting on key deal metrics
Ensure deal assumptions, risks, and approvals are clearly documented
Support weekly Deal Desk meetings by presenting analysis, answering questions, and providing recommendations
Apply and reinforce approved pricing frameworks, discount thresholds, and contract standard
Identify deviations from standard policy and escalate appropriately
Partner with the Manager to ensure consistent application of governance rules across deals

What we offer

bonus
benefits

Fulltime

Service Desk Analyst

We are looking for a Service Desk Analyst to join our team in Philadelphia, Penn...

Location

United States , Philadelphia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in IT service desk or help desk customer support
Bachelor's degree, preferably with a focus on computer technology
Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Access
Familiarity with Active Directory and Windows 10 operating system
Strong troubleshooting skills and ability to manage service desk tickets effectively
Excellent organizational, time management, and multitasking abilities
Exceptional interpersonal and customer service skills
Ability to work collaboratively within a team environment and communicate clearly with diverse stakeholders

Job Responsibility

Respond to and diagnose software issues through direct communication with clients and staff
Research and resolve system problems, escalating complex cases to senior support staff
Provide immediate solutions to straightforward technical issues
Handle technical and non-technical calls, managing a volume of 40-60 inquiries daily
Communicate effectively with employees across various levels of the organization
Maintain detailed records of issues and solutions within service desk ticketing systems
Collaborate with team members to ensure efficient problem resolution
Utilize Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Access, for documentation and reporting
Uphold confidentiality and high ethical standards while working under pressure
Adapt to flexible schedules and occasional overtime, including evenings and weekends

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our tea...

Location

United States , Bethlehem

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience in a help desk or technical support role
Proficiency in Windows operating systems, Office 365, and basic networking concepts
Familiarity with ticketing systems such as Zendesk, Freshservice, or similar platforms
Experience with Active Directory and Azure Active Directory for user account management
Skilled in troubleshooting and resolving technical issues across various devices and platforms
Ability to manage time effectively and prioritize tasks in a fast-paced environment
Strong communication skills to provide clear guidance and support to users
Commitment to learning and development through training opportunities

Job Responsibility

Provide timely and effective first-level technical support for hardware, software, and network-related issues
Troubleshoot and resolve problems with Windows operating systems, Office 365 applications, and organizational systems
Manage user accounts by performing tasks such as password resets and provisioning/deprovisioning in Active Directory and Azure Active Directory
Configure and set up desktops, laptops, and mobile devices for staff use
Assist with onboarding and offboarding processes, including equipment preparation and account access setup
Document technical issues, resolutions, and procedures in the help desk system to maintain accurate records
Escalate complex technical problems to senior IT staff when necessary
Maintain an organized inventory of IT equipment and supplies to ensure availability and accuracy
Prioritize multiple tasks effectively to meet deadlines and support organizational needs
Participate in external training sessions as directed by IT leadership to enhance technical skills and knowledge

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Junior Help Desk Analyst

We are looking for a Junior Help Desk Analyst to join our team in Lexington, Mas...

Location

United States , Lexington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a technical support or related role
Solid knowledge of computer hardware and software systems
Proven ability to diagnose and resolve technical issues effectively
Strong communication skills, both verbal and written, with a customer-focused approach
Capability to handle multiple tasks and work independently in a fast-paced setting
Familiarity with ticketing systems and experience in basic troubleshooting
Understanding of basic network troubleshooting concepts

Job Responsibility

Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques
Identify problems by actively listening to users and conducting thorough research
Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided
Record detailed information about issues and resolutions in the ticketing system
Escalate advanced technical concerns to senior team members when necessary
Build and maintain a comprehensive understanding of company technology and support procedures
Stay informed about emerging technologies and incorporate new knowledge into daily tasks

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Intelligence Operations Integrator

We are seeking talented operations and intelligence professionals experienced in...

Location

United States , Washington, DC

Salary:

Not provided

Barbaricum

Expiration Date

Until further notice

Requirements

Experience fusing intelligence capabilities in support of operations
Technical background with working knowledge of HTML, Ruby, Python and/or Java, as well hardware, networks, and server administration (preferred but not required)
Prior experience Palantir Gaia (essential knowledge required) and Foundry (debugging capabilities preferred)
Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner
Ability to travel domestically 25% of the time if needed
Ability to work independently and as part of a team
Strong knowledge of Excel
Demonstrated experience working within the Department of Defense, including joint capacities and interactions with high-ranking military officials

Job Responsibility

Provide desk-side training to analysts
Train analysts/operators in a classroom and operational setting
Staff the Help Desk: respond to user requests and work with the Palantir engineering team to troubleshoot issues
Provide feedback to the Palantir engineering team about product
Attend and provide assistance during briefings with senior leaders (inclusive of the possibility of occasional Saturday morning briefings)
Provide support in addressing Requests for Information (RFIs) and answering questions from senior leaders
Identify valuable workflows for analysts and gain an understanding of their specific needs and how that can translate to Palantir product
Aid analysts in the development and enhancement of geo-spatial tools to facilitate insights, informed decision-making, and responses to various operational question

Senior Help Desk Analyst

Robert Half

Location:
United States , Dearborn

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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Senior Help Desk Analyst

Robert Half

Location:United States , Dearborn

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 13, 2026

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Job Posted:
March 13, 2026