Senior Help Desk Analyst Job at Robert Half (Jacksonville)

Infrastructure Technology Lead Analyst

The Infrastructure Technology Lead Analyst is an intermediate level role respons...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of experience in infrastructure delivery (application hosting and/or end user services)
Proven track record of operational process change and improvement
Understanding of how specialization within area contributes to the business and of competitors' products and services
Ability to develop projects for design of metrics, analytical tools, benchmarking activities and best practices
Ability to work with virtual/in-person teams and work under pressure/to a deadline
Experience in Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Ability to communicate technical concepts to non-technical audience
Bachelor's/University degree, Master's degree preferred

Job Responsibility

Assist with LAN/WAN and help desk administration activities
Create complex project plans and perform impact analyses
Provide Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams
Assist with automation of repetitive tasks
Provide technical/strategic direction to team members
Review requirement documents and define hardware requirements
Update processes and procedures as necessary
Ensure ongoing compliance with regulatory requirements
Responsible for applications dealing with the overall operating system

Fulltime

Commercial Finance Analyst

We’re expanding our Global Finance Operations team in India and building a share...

Location

India , Pune

Salary:

Not provided

Addepar

Expiration Date

Until further notice

Requirements

minimum 4+ years of experience in Deal Desk, Revenue Operations, Finance Operations, or Order Management within a SaaS or subscription environment
Strong working knowledge of Salesforce CPQ and NetSuite (or similar quote-to-cash/ERP platforms)
Solid understanding of ARR concepts
Ability to independently manage standard deal reviews while supporting complex or non-standard scenarios
Comfort reviewing billing schedules, contract terms, and operational details with high accuracy
Strong cross-functional communication and the ability to influence Sales, Legal, RevOps, and Accounting partners
Analytical mindset, financial judgment, and strong attention to detail
Ability to work in a global, fast-paced, cross-time-zone environment
Growth mindset — comfortable taking on broader responsibilities as the team scales
Applicants must have legal authorization to work in the country where this role is based on the first day of employment

Job Responsibility

Review and validate ARR, pricing, and deal structures in Salesforce CPQ
Ensure accuracy of multi-year, ramped, tiered, or usage-based pricing
Support senior teammates in reviewing non-standard deal constructs
Collaborate with RevOps and Sales Ops to improve quote accuracy and approval compliance
Partner with Legal on commercial terms that impact billing, invoicing, or financial exposure
Evaluate multi-currency pricing using approved FX frameworks
Support credit checks, threshold-based approvals, and finance policy compliance
Review contracts and orders for completeness, accuracy, and compliance with internal policies
Ensure all required documents meet billing and invoicing requirements
Validate billing schedules, start dates, terms, and product configurations prior to order activation

What we offer

Reasonable accommodation for individuals with disabilities

Fulltime

New

Senior Analyst, Revenue Operations - Deal Desk

The Deal Desk is a centralized, corporate Revenue Operations function responsibl...

Location

United States

Salary:

92700.00 - 103000.00 USD / Year

PointClickCare

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, accounting, economics, analytics, or a related field
2–6 years of experience in Revenue Operations, pricing, finance, strategy, or deal support roles
Strong financial modeling and analytical skills, including pricing, discounting, and revenue forecasting
Ability to synthesize complex information into clear, executive-ready recommendations
Strong written and verbal communication skills
Advanced proficiency in Microsoft Excel and PowerPoint

Job Responsibility

Lead financial and commercial analysis for non-standard and high-value deals
Build and review complex pricing models, billing ramps, and revenue forecasts
Assess financial impact, risk, and tradeoffs associated with discounts, term changes, and concessions, and overall deal economics
Support developing, maintaining, and applying customer whitespace analyses and TAM/SAM estimates to evaluate deal size, growth potential, and long-term value for strategic and non-standard opportunities
Prepare Deal Desk materials, recommendations, and executive-ready summaries, as well as reporting on key deal metrics
Ensure deal assumptions, risks, and approvals are clearly documented
Support weekly Deal Desk meetings by presenting analysis, answering questions, and providing recommendations
Apply and reinforce approved pricing frameworks, discount thresholds, and contract standard
Identify deviations from standard policy and escalate appropriately
Partner with the Manager to ensure consistent application of governance rules across deals

What we offer

bonus
benefits

Fulltime

New

Senior Analyst, Revenue Operations - Deal Desk

The Deal Desk is a centralized, corporate Revenue Operations function responsibl...

Location

Canada , Mississauga

Salary:

87300.00 - 97000.00 CAD / Year

PointClickCare

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, accounting, economics, analytics, or a related field
2–6 years of experience in Revenue Operations, pricing, finance, strategy, or deal support roles
Strong financial modeling and analytical skills, including pricing, discounting, and revenue forecasting
Ability to synthesize complex information into clear, executive-ready recommendations
Strong written and verbal communication skills
Advanced proficiency in Microsoft Excel and PowerPoint

Job Responsibility

Lead financial and commercial analysis for non-standard and high-value deals
Build and review complex pricing models, billing ramps, and revenue forecasts
Assess financial impact, risk, and tradeoffs associated with discounts, term changes, and concessions, and overall deal economics
Support developing, maintaining, and applying customer whitespace analyses and TAM/SAM estimates to evaluate deal size, growth potential, and long-term value for strategic and non-standard opportunities
Prepare Deal Desk materials, recommendations, and executive-ready summaries, as well as reporting on key deal metrics
Ensure deal assumptions, risks, and approvals are clearly documented
Support weekly Deal Desk meetings by presenting analysis, answering questions, and providing recommendations
Apply and reinforce approved pricing frameworks, discount thresholds, and contract standard
Identify deviations from standard policy and escalate appropriately
Partner with the Manager to ensure consistent application of governance rules across deals

What we offer

bonus
benefits

Fulltime

Intelligence Operations Integrator

We are seeking talented operations and intelligence professionals experienced in...

Location

United States , Washington, DC

Salary:

Not provided

Barbaricum

Expiration Date

Until further notice

Requirements

Experience fusing intelligence capabilities in support of operations
Technical background with working knowledge of HTML, Ruby, Python and/or Java, as well hardware, networks, and server administration (preferred but not required)
Prior experience Palantir Gaia (essential knowledge required) and Foundry (debugging capabilities preferred)
Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner
Ability to travel domestically 25% of the time if needed
Ability to work independently and as part of a team
Strong knowledge of Excel
Demonstrated experience working within the Department of Defense, including joint capacities and interactions with high-ranking military officials

Job Responsibility

Provide desk-side training to analysts
Train analysts/operators in a classroom and operational setting
Staff the Help Desk: respond to user requests and work with the Palantir engineering team to troubleshoot issues
Provide feedback to the Palantir engineering team about product
Attend and provide assistance during briefings with senior leaders (inclusive of the possibility of occasional Saturday morning briefings)
Provide support in addressing Requests for Information (RFIs) and answering questions from senior leaders
Identify valuable workflows for analysts and gain an understanding of their specific needs and how that can translate to Palantir product
Aid analysts in the development and enhancement of geo-spatial tools to facilitate insights, informed decision-making, and responses to various operational question

Senior Software Engineer

Senior Software Engineer responsible for delivering integrated product solutions...

Location

United States , St. Louis

Salary:

Not provided

Sovereign Technologies

Expiration Date

Until further notice

Requirements

Advanced ability to translate business needs and problems into systems design and technical solutions
Proven experience with structured and object-oriented programming, design patterns, relational database design, operating systems, networking concepts, and systems integration
Demonstrated ability to evaluate project objectives and scope for feasibility, understanding, and scheduling, and to ensure projects meet budget and plan criteria
Complex analytical and problem-solving skills
Ability to multi-task and work well within a team environment
Advanced interpersonal skills, demonstrating an ability to apply leadership when required
Advanced oral and written communication skills
Agile
Master’s degree in Computer Science
Certification in Microsoft C#.NET software development

Job Responsibility

Provide IT solution design, delivery, and support expertise in Prophet, C#, Web, JavaScript, Oracle, and SQL Server technologies
Apply leadership and ownership through full solution development lifecycle while providing estimates, deliverables, and results
Meet regularly with Project Management and Technical Leads to manage status, milestones, risks, and issues in an Agile SDLC
Engage in customer planning sessions and demonstrate ability to drive out requirements
Analyze requirements, develop technical specifications, and perform solution gap analysis via Agile/Scrum methodology
Provide technical and/or business application consultation to customers and team members regarding functionality, architecture, operating systems, and databases for complex product systems
Prepare and present application and programming design solutions to fulfill business requirements
Engage technical analysts and business users to provide input on test cases, test scenarios, and test plans
Engage teams outside of immediate group as required (e.g. product integration points, infrastructure, help desk, security, and vendors)
Evaluate and balance application change risk with business need for timely product enhancements

New

Product Support Analyst

As a Product Support Analyst, you’ll serve as the first point of contact for use...

Location

Singapore , Singapore

Salary:

Not provided

Opus 2

Expiration Date

Until further notice

Requirements

1+ years of experience in customer support, IT helpdesk, or product support roles (preferably in SaaS or legal tech environments)
Strong troubleshooting skills with the ability to diagnose and resolve software, login, and system-related issues
Experience managing tickets through triage, SOP-driven resolution, and incident documentation
Familiarity with help desk tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow)
Ability to handle password resets, user login issues, and local server requests (e.g., Magnum: Syncs, Restarts)
Comfortable testing and validating new product releases alongside QA and development teams
Skilled in creating and maintaining support documentation, including FAQs, how-to guides, and internal playbooks
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
Strong multitasking and time management skills, with the ability to prioritize low- and medium-level tickets efficiently
Demonstrated interest in legal technology and workflow-driven software solutions

Job Responsibility

Act as the first point of contact for users, providing technical support via phone, email, and internal support portals
Troubleshoot and resolve software-related issues, escalating complex cases to second-line support as needed
Guide clients on product usage and best practices to maximize user experience and efficiency
Log and manage support tickets using helpdesk or incident tracking systems, ensuring timely resolution and follow-up
Assist in testing and validating new software features, patches, and updates before release
Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements
Contribute to user-facing documentation and internal knowledge bases with clear, helpful instructions
Support training sessions and product demonstrations, delivering guidance to clients and stakeholders
Maintain a strong focus on professionalism, empathy, and client satisfaction in every interaction

What we offer

22 days annual holidays, flexible working, and length of service entitlement
Loyalty Share Scheme
Healthcare Insurance
Dental Insurance
Additional Childcare Leave
A day of leave to volunteer for charity and an active CSR team raising money towards a company charity
Accessible and modern office spaces
Company social events

Fulltime

Infrastructure Intermediate Technical Analyst

The Infrastructure Intermediate Technology Analyst is an intermediate level role...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of experience in a Technology Infrastructure role (education/professional) with demonstrated knowledge of operational process change and improvement
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Bachelor’s/University degree or equivalent experience

Job Responsibility

Resolve moderately complex problems/projects through analysis, technical experience, and precedents
provide analysis for more complex issues, escalating as appropriate
Participate in testing activities, including the creation and execution of basic test scripts and evaluating results for possible enhancements
Complete control activities (risk, self-assessment, COB, audit, etc.) and makes recommendations for enhancements
Collect and organize requirements for hardware acquisition and deployment activities
Gather, compile and synthesize information regarding technology processes or systems
create and prepare reports
Assist in systems implementation/enhancements and post implementation activities
Reach solutions through technical experience and precedents
Exchange ideas and information in a concise and clear manner

Fulltime

Senior Help Desk Analyst

Robert Half

Location:
United States , Jacksonville

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 14, 2026

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Job Posted:January 14, 2026

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Job Posted:
January 14, 2026