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The Specialized Credit Decisioning & Strategy team partners closely with Home Lending Underwriting, Processing Operations, and Closing to resolve complex HELOC scenarios that fall outside standard decision paths. This function provides second-level credit decision support, applies documented exception authority, and drives fast, defensible resolutions for time-sensitive escalations. The team also plays a key role in improving operational consistency by partnering with Credit Policy, Quality, Legal & Compliance, and Closing/Title to ensure exception decisions are executable through clear-to-close and funding.
Job Responsibility:
Own exceptions & escalations: Independently resolve complex HELOC exception and escalation cases (income/asset nuance, liens, layered risk, occupancy/property considerations) within delegated authority and policy intent
Underwriting-to-close partnership: Partner directly with Closing/Title to resolve closing blockers by making timely decisions within authority—and when needed, partnering with Underwriting leadership and Legal & Compliance to reach policy-aligned resolutions that keep files on track for on-time funding
Audit-ready documentation: Deliver clear, defensible rationale and executable conditions (complete notes, evidence, and requirements) that reduce downstream churn and withstand QA/audit scrutiny
Data-driven improvement: Analyze exception/escalation and closing outcomes to identify recurring friction points (rework drivers, cycle-time bottlenecks, defect themes) and translate insights into process, policy, or workflow recommendations
Enablement & consistency: Contribute to calibration, edge-case guidance, and playbooks that improve decision consistency and reduce repeat escalations
Requirements:
5+ years residential mortgage underwriting experience with independent credit decision ownership
HELOC underwriting experience, including lien position/lien documentation, CLTV/HCLTV, property/occupancy, and income/asset evaluation
Proven experience partnering with Closing/Title to set executable conditions and resolve underwriting-to-close issues through clear-to-close and/or funding
Strong written documentation skills (clear rationale, conditions, supporting evidence) appropriate for QA/audit review
Demonstrated data analytics capability to evaluate trends, quantify impact, and make process improvement recommendations (e.g., Excel/Sheets analysis, dashboards, root-cause analysis)
Nice to have:
Experience partnering with Legal & Compliance on policy interpretation and exception decisions
Proficiency with SQL and/or BI tools (e.g., Looker/Tableau) and comfort working with operational datasets
Experience contributing to workflow improvements (playbooks, decision trees, control enhancements, system triggers) that reduce rework or cycle time
Familiarity with digital mortgage workflows and case management/LOS tooling
Underwriting Experience with independent credit decisioning at a Fintech company
What we offer:
Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
Health Savings Account contributions from Upstart for eligible plans
Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage
Paid time off, sick and safe time, and company holidays
Paid family and parental leave to support caregiving and major life moments
Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources, including access to financial planning tools and a financial concierge service
Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)
Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices