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Senior Heat Pump Field Application Engineer

United Kingdom, Slough · Job Posted February 07, 2026
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Job Description

We are seeking a passionate field application engineer to join our Product Engineering team at Octopus Energy. As a Field Application Engineer, you will play a crucial role in being the technical interface between the R&D Design teams and the field installation and operations teams.

Job Responsibility

  • Be the main interface between the product design team and the field installation teams
  • Identify areas for improvement in all aspects of the system from design to manufacturing, installation and processes
  • Provide technical design advice and guidance to the field design teams
  • Work closely with the support, field and the operations teams, provide day to day support to all heat pump installs
  • Actively provide customer support as required
  • Continuously monitor the performance data (e.g. COP/SCOP) collected for every install, debug issues, maintain the issue log, and advise improvements
  • Maintain the spares list and update as a new product is introduced
  • Travel to customer sites as required, as well as to Portadown in Belfast to work closely with the R&D and the manufacturing teams
  • Contribute to the training of the support and installation teams as required
  • Be the owner of technical documentations for installers, customers, logistics
  • Present technical solutions to the design team
  • Analyse warranty returns and interface with suppliers on technical discussions in finding the route cause

Requirements

  • Degree in mechanical engineering or a similar discipline
  • 5+ years field application experience in heat pumps, refrigeration products and solutions
  • Understanding of heat pump design and HVAC systems
  • Deep knowledge for heat pump components (e.g compressors, inverters, fans, evaporators, condensers), thermodynamics and refrigeration circuits, power electronics and hydraulic system design
  • Understanding of standard compliance, regulations and legislations relevant to heat pump design and residential installations (MCS, F-gas, relevant EN specifications)
  • Experience in retrofit and new build heat pump installs
  • Appreciation of smart electronic control systems relevant to heat pump system design

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