Senior Healthcare Support Worker

• Carry out delegated duties independently within the health care team
• Provide fundamentals of care and extended skills to patients in the outpatient department
• Ensure high standards are maintained in a safe environment
• Treat all patients, family, relatives and colleagues with respect, dignity and courtesy
• Work with others towards achieving shared goals
• Be open and respond constructively to change
• Make best use of resources including time
• Provide patient care and treatment that is patient centred
• Encourage active patient participation
• Provide care reflective of stage of treatment including end of life care
• Work alone and undertake listed delegated familiar tasks with minimal supervision
• Know what is expected in an emergency and be able to instigate emergency procedures
• Ensure that the work environment is clean and in accordance with infection and prevention controls
• Keep documentation up to date and always maintain confidentiality
• Immediately report any concerns or changes which is outside of the normal limits to the registered practitioner
• Respond constructively to queries and complaints
• Proactively raise concerns about the provision of services to patients and managers
• Plan for and work towards the achievement of your learning goals
• Understand and be able to carry out reflective practice
• Maintain competencies and training as required
• Deal with a range of problems and people with honesty and integrity
• Communicate both routine and complex / sensitive information with patients, relatives and colleagues
• Recognise risk in relation to care provision
• Support and act as a role model to department / team assistants
• Show awareness of patient advocacy
• Be competent in completing incident forms and reporting accidents / incidents / near misses

• Care certificate (with evidence of completion)
• QCF or NVQ Level 2 in a health-related subject
• Educated to NVQ Level 3 or equivalent experience
• Significant experience in healthcare including outpatient departments

Experience in Gynaecology outpatients