Senior Healthcare Consultant, SaaS Professional Services and Implementation Job at ResMed

Job Description

Brightree is seeking a Senior Professional Services Consultant to deliver exceptional client experiences and measurable business outcomes. You’ll partner closely with Project Managers to deliver on-time, on-budget go-lives while helping healthcare organizations optimize their billing, reimbursement, and cash flow processes. In this role, you will guide healthcare organizations through successful software implementations, ensuring projects are delivered on time and within budget. The ideal candidate is a dynamic problem-solver who thrives in fast-paced environments, communicates confidently with executives, and embraces change management principles to deliver meaningful results.

Job Responsibility

Delivers consulting services while working closely with Brightree Project Managers to ensure adherence to project plans and timelines for on-time, on-budget go lives
Utilizes process streamlining methodologies to reduce order management cycle times and increase cash velocity
Assists in building client capabilities by training, coaching, and mentoring client personnel
Facilitates the sharing of agreed best practices and standardization across the business
Targets a 60% monthly client billable utilization rate
Proactively identifies project risks and monitors and reports results throughout the process
Updates Salesforce.com, SharePoint and other required systems with project status, time/expense and project documentation
Identifies add-on implementation services that provide client value
Maintains statistical rigor and delivers significant financial and voice of customer results
Employs organizational change management applications to manage human risks
Proactively stays informed and educated on new releases and enhancements as well as industry changes

Requirements

Experience selling and providing healthcare software consulting services
Bachelor’s Degree (BA/BS) from a four-year college or university
A deep understanding of medical insurance billing and the reimbursement relationships between patients, providers, and insurance carriers
In-depth experience in Medicare billing through experience in the healthcare industry
Solid finance and accounting skills required to communicate effectively with corporate officials
Proven process analysis and improvement methods skills with demonstrated business benefits
Strong Excel skills needed to support exporting and analysis of data
Experience leading cross-functional teams in order to achieve milestones while also being able to communicate effectively with client’s leadership teams
Strong facilitation and presentation skills
Ability to build and promote organizational change management initiatives
Adaptive in an ambiguous, fast-growing business environment
ability to manage multiple clients simultaneously
Flexible and adaptable in process analysis and problem-solving approach
Able to work throughout the organization with diverse groups -- vertically and horizontally
Intermediate understanding of Microsoft Office products including Project, Visio and Powerpoint
Creative and innovative problem-solver
Ability to travel as much as 85-90%
A person who values integrity and honesty above all else
A highly motivated, seasoned, energetic and mature financial executive, with high confidence in his/her superior professional skills
A person with strong intellectual capabilities who can hold their own, argue their point, and stand up for what they believe in. A “quick study”. A creative thinker who is willing to challenge conventional wisdom
A person who can balance functional experience with an entrepreneurial attitude illustrated by a high level of focused energy, drive, ambition, adaptability and a track record of successful problem solving
A resilient and committed executive with a flexible and adaptable, open and straight-forward operating style
non-political and non-bureaucratic
someone with a natural and effective consultative approach who will gain the trust and respect of individuals at all levels
A hands-on, lead from the front, involved executive with excellent interpersonal skills. An appreciation of people as a company’s most important asset
An individual who can operate under pressure, adapt to rapid change, and keep things in perspective
Has a passionate commitment for the business

What we offer

comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
fifteen days Paid Time Off (PTO) in their first year of employment
11 paid holidays plus 3 floating days
eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave

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Senior Healthcare Consultant, SaaS Professional Services and Implementation

Job Description

Job Responsibility

Requirements

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