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The Pfizer Health Representative will be the central contact in connecting customers within their accounts to oncology therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital service that will help elevate Health Care Professionals’ patient care. The role is consultative; spanning Pfizer’s entire resource and product portfolio for their customer base and one that will result in long standing and truly valued relationships with customers. The Heath Representative will draw on healthcare knowledge and understanding of the health and pharmaceutical industry, as well as Pfizer and the oncology product portfolio, so that customers achieve the solutions they need. The Health Representative should be proficient at planning and executing an effective relationship strategy and building/ maintaining effective, long-term business relationships at the senior executive level with key decision makers and influencers. The Health Representative identifies and prioritizes Pfizer opportunities through understanding customers’ business and strategic imperatives. The Health Representative is responsible for developing and executing an effective account plan for each account and is part of the Integrated Account Team (IAT). The Health Representative is responsible for supporting their customers with their designated portfolio within a defined geographical territory that includes both metro and regional areas.
Job Responsibility:
Driving identified customers to the digital service offerings, opening a world of trusted materials and support that can be tailored to their needs and those of their patients
Leading relationships with Oncology Health Care Professionals within a defined geographical territory as well as providing support virtually
Gaining deep understanding of Oncology Health Care Professional needs, sharing expert product advice, tailoring data, delivering promotional activities, aligning the customer lifecycle with that of the Pfizer oncology portfolio and connecting them to relevant internal Pfizer people whenever they need it
Provide objective and scientifically sound medical information regarding Pfizer oncology product portfolio and the diseases states treated
Seeking and developing awareness of external market conditions to drive exceptional customer support and insights
Establishing a strong working relationship with the Pfizer VHSS, KAM and SME Teams and sharing insights from customers
Managing and achieving annual targets and ensuring adherence to Compliance, Legal, Medical and Regulatory requirements
Ensure relevant inline medicines prescribed by HCP’s have CFC commercial support
Share relevant brand and therapy area updates with HCP’s
Ability to convey relevant messages across multiple medicines and oncology therapy areas
Has a thorough understanding of the environment and challenges of their key HCPs and acts to come back to the business so we can find solutions to their needs
Strong capabilities in leveraging virtual/digital channels with at least 50% of interactions to be virtual
Single point of contact for relevant Pfizer medicines for their accounts
Able to understand how products across the business interplay with each other
Ability to have a product POA change based on needs of customer and their patients
Ensures a customer centric – comprehensive approach to the way HCP’s treat their patients with all Pfizer brands that are relevant to the customer
Leads, coordinates, and manages the long term, consultative, customer relationship to become the customer’s trusted business advisor
Demonstrates expertise in relationship skills, creatively delivers innovation and thought leadership, and represents the full spectrum of Pfizer value
Responsible for overall service excellence within the account and is the customer advocate internally at Pfizer
Maximizes opportunity across the Pfizer oncology portfolio, monitors progress with key accounts and evolves Account Plans as appropriate
Analyses and understands the local environment, account business, and aligned Pfizer priorities to create Account Plans, and utilizes insights to create and execute value propositions of mutual benefit
Applies a proficiency in business acumen, including understanding of the account business, industry, economic trends, issues, and competition
Develops and leads the Account Plan and coordinates the cross functional team, demonstrating highest level of teamwork and professionalism
As part of the IAT supports the development, negotiation, and implementation within accounts
Requirements:
Graduated from Pharmacy/Medicine University/College
2- 3 years of experience on Field force
Curiosity and an entrepreneurial mindset
Analytical skills to identify the connections between data, products and the needs of both Health Care Professionals and patients
Experienced in Oncology field is preferred
Written and verbal communication skills to help build trusted, sustainable relationships with your internal and external stakeholders
Solid understanding of the digital space and a willingness to keep learning and upskilling
Strategic thinking and planning to help customers see beyond the day-to-day
Agility, adaptability to change and seasoned negotiation skills
Commercial and business acumen, managing financial budgets, driving sales and achieving performance measures
Able to connect with customers virtually and in person
Can-do attitude and a work ethic underpinned by determination and commitment
Strong compliance mindset
Not being subject to any of the following circumstances: facing a criminal prosecution, serving a court’s sentence or ruling
being suspended from practice or doing works related to pharmacy under the court’s sentence or ruling