Senior HCM & Comp Analyst, HRScale Job at Insperity (Kingwood, TX)

Job Description

This position is responsible for delivering product implementation and support activities, ranging from client discussions to training and project documentation for Insperity Workday product as well as Insperity software as a service.

Job Responsibility

Coordinates with Insperity’s internal project management team to perform assigned tasks and meet project deadlines
Consults with customer’s key decision makers regarding their current human capital management system configuration and needs
Advises clients regarding most appropriate implementation strategies and best practices
Performs in-depth discovery session in order to document functional specifications for system setup requirements using the Project Scope Document
Completes advanced configuration, documents, tests and validates software to maximize and streamline client human resources, payroll, compensation, time tracking, absence, talent, recruiting, learning, benefits, security, and reporting workflows and processes
Provides client administrative level user training as required on the Workday platform
Facilitates scheduled client status update calls to identify client issues, potential escalations and advise on best practice recommendations
Maintains outstanding customer service standards to ensure excellent customer satisfaction and retention
Champions customer’s needs for resolution on all open issues identified during data conversion and onboarding
Develops relationships within the customer organization to effectively integrate project deliverables and meet customer business goals and metrics as defined in the project plans
Keeps current on new products, industry trends and customers training needs
Manages training materials for clients
Gathers product/software feedback with solutions for improvement to product/leadership teams
Serves as a mentor, monitors and supports the HCM Analysts and acts as a subject matter expert on software functionality, training design, best practices as well as process and procedures
Travels to designated client sites for training
Assists in the accomplishment of Insperity goals
Helps other employees to accomplish Insperity goals
Performs other duties as may be assigned by department supervisor
Participates in the Disaster Recovery plan as required

Requirements

Bachelor’s Degree in Management Information Systems or a related field or four years of related experience is required
Five to seven years of experience in systems integration or enterprise-class HRMS product implementation is required
Ability to interpret tax rules on the state, federal and local level for software configuration
Demonstrated ability to work with high-touch, large, complex clients in a mid-market setting
Demonstrated interpersonal communication skills to interface with peers, leadership and customers
Expert in conducting customer facing meetings
Excellent written communication skills
Ability to communicate technical and project information in a business context
Demonstrated track record in delivering quality, on-time business solutions to a diverse customer base
In-depth human resources and payroll knowledge within a business setting
Ability to multi-task and manage complex tasks to completion with minimal direction
Expert level of accounting fundamentals and payroll/human resources best practices
In-depth knowledge and understanding of tax setup and requirements at the Federal, State and local level
Subject matter expert in the areas of payroll and human resources reporting for application in a business setting
Strong customer relations, time management and organizational skills
In-depth understanding of cross-departmental systems integration including time and attendance, and benefits

Nice to have

Certification in Workday is preferred
Certified Payroll Professional (CPP) is preferred

What we offer

Flexibility: Over 80% of Insperity’s jobs have flexibility
Career Growth: continuous learning programs, mentorship opportunities and ongoing training
Well-Being: generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours

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Senior HCM & Comp Analyst, HRScale

Job Description

Job Responsibility

Requirements

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