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As a key contributor in the HW Sustaining group, you will be responsible for investigating and remediating critical hardware issues involving Juniper’s flag-ship networking products. You will document and share root cause findings and drive corrective actions. You will also drive hardware quality improvements into the next generation of Juniper products, based on lessons learned from these investigations.
Job Responsibility:
Lead failure analysis for critical hardware issues reported from field and factory
Determine and document root cause and corrective actions (RCCA)
Extract and share 'Lessons Learned' from HW Sustaining failure analysis and share with appropriate Juniper teams to drive hardware quality improvement
Collaborate with other Engineering and Manufacturing / Operations teams to drive corrective actions and hardware quality improvements
Work with Customer Support teams to understand and address customer hardware concerns
Analyze hardware quality metrics and Repair Center findings to identify failure trends requiring investigation
Provide technical leadership into multi-sourcing and change management activities on shipping products
Review hardware test reports for new products prior to product release
Identify any quality concerns and work with the design teams to resolve
Mentor and guide junior members, foster a collaborative environment, and encourage curiosity and knowledge sharing
Requirements:
Bachelor’s degree or higher in Electrical, Electronics, or Computer Engineering
8+ years of hardware design, debug and testing experience at the board and system level
Expertise in debugging hardware problems using oscilloscopes, logic analyzers, and specialized networking test equipment such as IXIA/Spirent traffic analyzers, PCI analyzers, and in-circuit emulators
PCB design experience including schematic capture, PCB layout and routing
Familiarity with Cadence System Design tool suite
Knowledge of networking hardware and associated components and interfaces such as switch ASICs, PHY, SerDes, CPU subsystems, optics, high-speed serial links, PoE, PCIe, NVMe, SATA, I2C, and USB
Expertise in high speed circuit design and debug
Familiarity with signal and power integrity concepts and associated test and simulation tools
Ability to manage multiple concurrent priorities and make progress
Able to manage hardware debug and design projects and driving them to closure
Good verbal and written communication skills
Ability to communicate and collaborate effectively with cross functional teams, vendors and customers
Team player with superior collaborative and project leadership skills and a focus on driving results
Nice to have:
Experience in FPGA design and debug
Familiar with Verilog HDL and common FPGA design and simulation tool suites
Knowledge of complete hardware product life cycle from design and development through end-of-life
Familiarity with Engineering Change Management and Product Lifecycle Management tools such as Agile PLM
Experience in working with external vendors and partners including global CMs and ODM/JDM
Familiar with hardware reliability concepts and calculations including MTBF, FIT rates, component DPPM
Awareness of DFX concepts, particularly design for quality, reliability, resiliency and usability
Experience working with power and timing circuits and components
Ability to organize, analyze and interpret large quantities of data
Good documentation and presentation skills and the ability to share data-driven analysis and results
What we offer:
Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs to help achieve career goals
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