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Senior GTM Strategic Operations Manager

Stytch

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Location:
United States

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Category:
Sales

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Contract Type:
Not provided

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Salary:

155520.00 - 228700.00 USD / Year
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Job Description:

Twilio is seeking a Senior Manager to join the Strategic Operations pillar within Sales Operations. We are seeking a high-impact individual to serve as the chief architect of our sales capacity and the primary voice of business performance insights. In this role, you will bridge the gap between "what the board wants" and "what our sales engine can actually deliver." You won't just report on the numbers; you will own the capacity models that dictate our hiring plans and provide the strategic insights that tell our Leadership Team (LT) where to double down and where to course-correct.

Job Responsibility:

  • Design and maintain complex sales capacity models to determine how our GTM organization is performing across the different segments (Strategic, NB, Self Service) update key assumptions as needed, and recommend changes to the GTM organization as a result
  • Define and track "Time-to-Productivity" and ramp-adjusted quotas
  • Analyze performance trends (e.g., close win rates, cycle length, ASP) to identify the "Why" behind performance gaps
  • Leverage customer segmentation data to highlight which cohorts are driving growth and which are underperforming, providing actionable recommendations to Sales VPs
  • Prepare data-backed narratives for key leadership meetings, translating operational metrics into strategic business stories
  • Act as the strategic liaison between Sales, Finance, and HR

Requirements:

  • 8+ years of experience in sales operations or revenue operations for a CPaaS organization
  • Deep understanding of the key metrics/levers for a GTM organization (productivity, eARR, top of funnel, pipeline, etc.)
  • Have built sophisticated capacity models previously and understands key inputs/outputs
  • Strong analytical skills with proficiency in data manipulation and reporting tools
  • Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams
  • Strong project management and process mapping skills, with the ability to distill complex situations into actionable steps
  • Excellent verbal and written communication skills
  • Strong interpersonal skills, including active listening
  • written/verbal communication
  • and ability to influence/align on priorities
What we offer:
  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • A retirement savings program
  • Equity plan
  • Corporate bonus plan
  • Health care insurance
  • 401(k) retirement account
  • Paid sick time
  • Paid personal time off
  • Paid parental leave

Additional Information:

Job Posted:
March 19, 2026

Expiration:
April 30, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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