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Senior GTM Product Enablement Manager

intercom.com Logo

Intercom

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Location:
United States , San Francisco

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Contract Type:
Not provided

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Salary:

150300.00 - 188125.00 USD / Year

Job Description:

Intercom’s Global Sales Organization is rapidly evolving, and the GTM Enablement team is expanding to support. In this role, you will close a critical gap in technical readiness, serving as the bridge between R&D, Product, and our customer-facing teams. As the Senior Product Enablement Manager, you will be the single-threaded owner of product education for our Sales and Solutions teams. You’ll translate our rapid product innovation and AI capabilities into clear, scalable enablement that accelerates adoption and strengthens customer outcomes.

Job Responsibility:

  • GTM Commercialization & Strategy: Defining the Commercial Path
  • Operationalizing Innovation
  • Launch Readiness & Marketability
  • Field Change Management
  • Technical Readiness & Tactical Execution: Commercial Frameworks
  • Scalable Readiness Strategy
  • Cross-Functional Leadership
  • Strategic Feedback & Insights: Field-to-Product Loop
  • Impact Measurement

Requirements:

  • Strategic Commercial Mindset
  • Business Acumen: Deep understanding of the SaaS commercial engine
  • Technical Fluency: Ability to quickly grasp complex technical concepts (particularly AI)
  • Cross-Functional Influence: Proven ability to partner with and influence senior leaders across Product, R&D, and Sales

Nice to have:

  • Experience at a high-growth SaaS company
  • Familiarity with AI technology and experience enabling teams on AI-driven products
  • Background in instructional design or technical writing
  • Experience using tools like Salesforce, Gong, or modern LMS platforms
  • Experience working in a globally distributed team
What we offer:
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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