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Senior GTM Enablement, Support

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Apollo.io

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Location:
Philippines , Manila

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are looking for a tenured and strategic Senior GTM Enablement, Support to join our team in Manila, Philippines. This role will own and evolve the end-to-end enablement experience for our support organization, with a primary focus on delivering and improving our 6-week new hire onboarding program. You’ll lead in-person facilitation, partner closely with our US-based Everboarding Manager, and co-design ongoing training programs that are scalable, data-informed, and aligned with our business goals. You are not only a skilled facilitator, but also a builder—someone who thrives in fast-paced environments, understands the nuances of SaaS support, and knows how to translate performance metrics into targeted enablement strategies.

Job Responsibility:

  • Lead New Hire Onboarding (Manila, Philippines): Own the strategy, execution, and measurement of our 6-week onboarding program for new support hires
  • Facilitate in-person onboarding experiences, ensuring sessions are engaging, relevant, and role-specific
  • Maintain and continuously iterate onboarding documentation, checklists, and training resources
  • Design onboarding certification processes and track ramp milestones to measure readiness and success
  • Ongoing Enablement facilitation designed: Collaborate with the GTM Support Enablement Manager to identify enablement needs based on CSAT, QA, ticket/chat metrics, and product changes
  • Co-develop ongoing training initiatives across key areas like tools, workflows, tone/quality, product updates, and customer experience best practices
  • Create feedback loops and reporting mechanisms to ensure program effectiveness
  • Build Scalable Programs: Design scalable learning paths for new hires and tenured agents, including live training, async/self-paced content, microlearning, and certification tracks
  • Use enablement tools (e.g., LMS, content hubs, feedback surveys, Maestro) to deliver, track, and refine training at scale
  • Work cross-functionally with QA, Product, Support Ops, and L&D to align training with business goals
  • Measure and Iterate: Define and manage success metrics for enablement programs (e.g., time to productivity, QA scores, CSAT, and knowledge assessments)
  • Analyze qualitative and quantitative feedback to improve program structure, delivery, and outcomes
  • Champion a culture of learning and continuous improvement within the support organization

Requirements:

  • 6+ years of experience in customer support, enablement, or training roles, with direct ownership of onboarding and learning programs
  • SaaS industry experience required
  • Proven ability to lead live in-person facilitation and instructional delivery, ideally with experience onboarding support agents or specialists
  • Strategic thinker with a track record of building programs that are data-informed and results-oriented
  • Strong experience using enablement or learning tools (e.g., LMS, Google Suite, Notion, survey tools, feedback dashboards)
  • Excellent cross-functional collaboration and stakeholder management skills

Nice to have:

Familiarity with salesforce.com, Apollo.io, Maestro, Intercom systems

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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