Senior Group Manager Agency Lending Operations Job at Citi (London)

Senior Group Manager Agency Lending Operations

The successful candidate will be responsible for Operational Service supporting ...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant senior experience in an Operational management environment, preferably with Agency Lending/Middle Office Operations experience
Experience in leading client centric/focused teams with strong background in building Service capabilities instead of query management capabilities
Experience in leading global and regional teams, across multiple time zones, including large matrix organizations
Experience in managing financials and resources associated to a global function
Problem solving, process improvement, self-starter and results oriented
Experience in dealing/managing clients whilst representing an Operational function
Local regulatory and compliance familiarity to drive processes and perform according to country procedures and standards
Strong analytical skills – the ability to analyse processes and systems, evaluate data, and identify process improvements

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management for ASL Client Delivery, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is 'One Custody' globally
Simplify technology across the group, with key focus on client query tooling and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client Delivery processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that Operations remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and act on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Identify business opportunities to increase share of wallet

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Loan Agency Services, Sr. Associate (Private Credit)

Discover the future of debt capital markets. We’re experts at adapting and innov...

Location

United States , Chicago

Salary:

60000.00 - 105000.00 USD / Year

Alter Domus

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, accounting, business, or economics (or commensurate work experience)
3+ years of investment management operations experience or bank loan agency/syndication experience
Ability to quickly learn new concepts and independently research and resolve issues
Ability to collaborate with internal groups and external clients
Strong verbal/written communication skills
Ability to excel in a deadline-driven environment
Excellent organizational skills with exceptional attention to detail and follow-through
Demonstrated analytic skills, strong working knowledge of fundamental financial/accounting/business concepts, and a proactive interest in learning and mastering new concepts
Strong Microsoft Excel skills and experience
Knowledge or familiarity with Bloomberg, performance systems, and other loan research and analysis tools

Job Responsibility

Act as a primary owner of assigned deals
Work with Loan Agency support staff to manage and communicate deal information to the borrower and lending group
Review and negotiate administrative issues within credit agreements
Oversee the maintenance of the agency system to reflect attributes of each credit agreement and related governing documents
Oversee the calculation, invoicing, and disbursement of all deal-related fees
Assume responsibility for the coordination of funds movement related to initial funding and closing, managing closings for lenders, transferring positions by assignment, and working closely with the borrower and lending group
Oversee ongoing maintenance of facility commitments and processing of loan/facility-related activity, including rollovers, rate settings, conversions, prepayments, assignments, amendments, waivers, et cetera
Oversee accurate and timely collection and disbursement of interest/principal/fee payments to lenders
Ensure collection of new borrowings from lenders and disbursement to borrower
Act as senior liaison between borrowers and lenders, ensuring compliance with the terms of the credit agreement and other governing documents

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays and birthday leave
Continuous mentoring along your career progression
Detailed career pathway with structured support
Exclusive access to online learning
Active sports, events and social committees
Employee Assistance Program
Employee Share Plan

Fulltime

New

Technical Support Specialist

Provi is innovating the 240-billion dollar alcohol industry. We’re on a mission ...

Location

United States , Chicago; Austin

Salary:

64000.00 - 75000.00 USD / Year

Provi

Expiration Date

Until further notice

Requirements

Past technical support experience at a SaaS company
Experience with CRM software and technical tools such as Salesforce, Jira, Confluence
Ability to triage and troubleshoot issues independently and efficiently
Excellent organizational skills, verbal and written communication skills, and acute attention to detail
An analytical mind and a passion for problem-solving
An aptitude for explaining technical concepts to non-technical stakeholders

Job Responsibility

Serve as a technical escalation point within the Support team
responsibilities include incident diagnosis, root cause analysis, and troubleshooting technical issues related to active integrations
Escalate and collaborate on complex issues with Engineering teams when necessary
Efficiently address tickets related to our clients’ essential business functions, and maintain the ability to clearly communicate complicated technical issues and resolutions to both internal and external stakeholders
Independently prioritize issues based on defined criteria
Achieve team KPIs of a median Time to Resolution under 48 hours and First Response Time under 1 hour
Escalate and collaborate on complex issues with Engineering for quick resolution when necessary
Document customer interactions and resolutions accurately in our support ticketing system
Work with Support Leadership to recognize usage trends and opportunities for more efficient customer service
Collaborate cross-functionally with Product, National Implementations, and the Distributor team by logging feature enhancements, connecting with account managers, staying up-to-date on distributor offerings and industry trends, etc.

What we offer

Health insurance coverage
life and disability insurance
a retirement savings plan
parental leave
paid holidays
flexible paid time off (PTO)
401K with match
Commuter Perks
Employee Assistance Program
Unlimited PTO

Fulltime

New

Sales Consultant

As a Plush Sales Consultant in Kotara, you’ll turn product knowledge and relatio...

Location

Australia , Kotara

Salary:

Not provided

Plush Think Sofas

Expiration Date

Until further notice

Requirements

Previous sales experience, especially in furniture or other high-value categories like cars, jewellery, luxury goods, or travel
Energetic, positive attitude with enthusiasm—even during peak periods
Outstanding teamwork and communication skills that build trust with customers and colleagues
Openness to feedback and passion for growth—every customer interaction is a learning opportunity
Top organizational skills with strong multitasking abilities to keep sales flowing

Job Responsibility

Deliver a customer experience that makes Plush the first choice for sofas
Use expert sales techniques to achieve and exceed daily and weekly targets—your performance shapes your commission
Process sales orders quickly and accurately to keep every deal moving forward
Boost results with room solutions and add-on sales, increasing your commission with every new opportunity
Partner with your Showroom Manager for showroom excellence—visual merchandising and pricing that makes selling easy

What we offer

Competitive base salary paired with uncapped commission, letting top performers unlock exceptional earnings
Continuous training and skill development, equipping you to achieve and advance
A collaborative team culture focused on support and celebrating your wins
Ongoing training and professional development opportunities
A supportive, growth-focused team environment within an ASX-listed company

Fulltime

New

Front Office Assistant

The Front Office Assistant is responsible for all clerical functions relative to...

Location

United States , Calhoun

Salary:

18.85 - 28.30 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High school diploma or GED from an accredited institute required
Two year course for medical office assistant at the post-secondary level preferred
Prior experience with front desk responsibilities in a medical office setting
Knowledge of medical terminology and ICD-9/CPT coding is required
Accurate typing and filing skills required
Experience in the use of medical office information systems, electronic billing, and other automated functions preferred
Candidate must possess strong verbal and written communication skills, have a commitment to customer service, and communicate effectively with all applicable customers and age groups

Job Responsibility

Responsible for all clerical functions relative to the business aspect of the medical practice
Telephone responsibilities
Scheduling
Filing
Copying

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more
Incentive pay for select positions

Fulltime

New

Implementation Project Manager

Are you passionate about delivering world-class customer experiences and driving...

Location

United States , St. Louis

Salary:

79500.00 - 103300.00 USD / Year

KARL STORZ

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering, Construction, or related field — or 5+ years of relevant experience
3–5 years in project delivery or consulting
5–7 years in AV/IP technical roles
Strong project management skills in field-based environments
IT Project Management or Construction Project Management experience strongly desired
Proven ability to thrive in high-stress, fast-paced settings
Excellent communication, leadership, and organizational skills
Willingness to travel between 75% - 90% and work flexible hours

Job Responsibility

Lead planning and execution of OR installation projects from start to finish
Ensure on-time, on-budget delivery with minimal service issues
Collaborate cross-functionally with Sales, Service, and Deployment teams
Deliver comprehensive customer training and ensure product utilization
Proactively gather and act on customer feedback to drive continuous improvement
Maintain KARL STORZ’s #1 ranking in customer satisfaction
Partner with Sales on proposals, estimates, and customer deliverables
Demonstrate technical expertise through low change orders and warranty service tickets
Stay sharp with ongoing training and certifications

What we offer

Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
Tuition pre-imbursement up to $5,250 per year
Fitness reimbursement of up to $200 annually

Fulltime

New

Kitchen Utility Worker

The Kitchen Utility Worker assists and works in all areas of the kitchen and din...

Location

United States , Temecula

Salary:

16.90 - 20.28 USD / Hour

Atria Senior Living

Expiration Date

Until further notice

Requirements

Basic reading, writing, and mathematical skills
Strong communication and teamwork skills

Job Responsibility

Assist and work in all areas of the kitchen and dining room
Provide a high level of customer service and promote a restaurant style dining atmosphere
Work closely with the Director of Culinary Services and/or Executive Director to keep residents satisfied with food and dining programs
Assist with the preparation and execution of the Art of Atria Dining enhancement programs
Maintain kitchen in a clean, safe, and sanitary condition at all times
Adhere to cleaning schedules as assigned
Ensure that food is properly stored
Assist in dining room cleaning, bussing tables, setting tables, and assisting wait staff
Adhere to Quality Enhancement standards and standard food safety practices
Assists with preparation and execution of special events, banquets, and theme meals

What we offer

Competitive Pay
Paid Holidays & PTO
Comprehensive Health Plans
Career Advancement Opportunities
Tuition Reimbursement
Employee Loyalty Rewards Program
Retirement Savings Plan with Employer Match
Rewards & Recognition
Health & Safety

Fulltime

New

Cafe Manager

Cafe Managers are central to the success of Blank Street and take full ownership...

Location

United States , Boston

Salary:

Not provided

Blank Street

Expiration Date

Until further notice

Requirements

4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands
Full Time availability: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)
Experience hiring, developing and managing hospitality teams
Experience managing inventory and supply chain ordering
Love for coffee and customer service
Strong knowledge of specialty coffee, espresso and equipment is a must
Strong decision making and multi-taking skills
Strong interpersonal communication skills

Job Responsibility

Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team
Step in to cover scheduling gaps or time off in the store schedule
Create and publish staff schedules according to state and local labor laws
Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
Recruit super star talent in collaboration with the People Team
Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
Ensure coffee accreditations are handled on time for new employees in line with company standards
Work to maintain the very best team engagement scores
Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System

What we offer

Bonus program
15 days of paid annual leave (on top of company-observed holidays and sick time)
Three health plan options, with full coverage available for two employee-only tiers
Commuter benefits
Parental leave
Bereavement leave
Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
Regular social outings with the team
Free Blank Street swag

Fulltime

Senior Group Manager Agency Lending Operations

Citi

Location:
United Kingdom , London

Category:
Banking

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
October 30, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Group Manager Agency Lending Operations

Senior Group Manager Agency Lending Operations