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We are looking for a highly experienced Graphic Designer to anchor the leadership layer of our Creative Services team. This is a pivotal role acting as the operational backbone of a multi-discipline studio delivering design, image editing, and video production output across a portfolio of regional and international brand clients. The ideal candidate brings 6–10 years of experience across creative production, workflow management, and team leadership. You will own end-to-end process across all three discipline tracks — guiding a team of senior and junior creatives, ensuring quality and on-time delivery, and serving as the day-to-day decision-maker when the Head is unavailable.
Job Responsibility
Own and continuously improve the end-to-end creative workflow across design, image editing, and video production tracks
Manage resource planning, brief allocation, and workload distribution across all team members and brand accounts
Establish and enforce briefing standards, quality checkpoints, and delivery processes to reduce errors and rework
Identify workflow bottlenecks and implement process improvements that raise throughput without compromising quality
Maintain organised asset libraries, naming conventions, and file management systems across the studio
Act as the day-to-day lead for a team of 10 across three discipline tracks — designers, image editors, and a video editor
Serve as the first point of escalation for all briefs, revisions, and delivery challenges before they reach the Head of Creative Services
Provide structured mentoring and performance feedback to junior team members, particularly the junior image editors
Bridge the gap between senior specialists and junior staff — translating standards into actionable guidance and training
Foster a high-performance, collaborative studio culture built on accountability, clear communication, and continuous improvement
Support onboarding of new team members, embedding process standards and brand guidelines from day one
Review and approve creative output across all disciplines before final client delivery, ensuring accuracy and brand compliance
Maintain zero critical errors on client-facing deliverables across all assigned brand accounts
Define and uphold quality benchmarks for static design, image editing, and video production output
Identify recurring quality issues and introduce systemic fixes rather than relying on individual correction
Ensure all output meets platform specifications, client brand guidelines, and agreed technical requirements
Act as operational backup — capable of making independent day-to-day decisions when the Head is unavailable
Hold sufficient cross-discipline knowledge to manage escalations, client conversations, and delivery decisions across all three tracks
Represent the Creative Services team in internal stakeholder meetings and creative reviews where required
Support video production (Video Editor) during high-demand periods or absences
Collaborate with brand managers, account managers, and internal stakeholders to translate campaign requirements into clear, actionable briefs
Manage revision cycles across multiple concurrent brand accounts, maintaining delivery timelines and output quality throughout
Communicate proactively with stakeholders on capacity, timelines, and any risks to delivery
Participate in creative review sessions, articulating process decisions and quality rationale clearly
Provide process oversight and quality control on marketing design output produced by the design support resource (Prasun), who has absorbed additional scope
Ensure brand and campaign consistency across all design deliverables, including social media creatives, digital ads, banners, and emailers
Coordinate design workload across the track to balance capacity and maintain consistent output standards
Understanding of AI-assisted creative workflows and automation tools
Ability to identify and implement process automation to improve efficiency and reduce manual effort
Familiarity with AI tools for creative production, QC, reporting, and workflow management
Proactive approach towards integrating scalable AI and automation solutions within creative operations
Requirements
6–10 years of experience in creative operations, studio management, production management, or a related creative leadership role
Seniority at or above senior specialist level — capable of commanding respect from experienced designers and video editors while managing junior staff
Proven track record of owning end-to-end creative workflows in a high-volume, multi-brand studio or agency environment
Strong cross-discipline understanding across graphic design, image editing, and video/motion production — depth in at least two
Experience managing resource allocation, brief intake, quality review processes, and delivery timelines across concurrent projects
Demonstrated ability to mentor and develop junior and mid-level creatives through structured feedback and hands-on coaching
Excellent stakeholder communication skills — able to manage client expectations, run creative reviews, and represent the team externally
Highly organised, process-driven, and calm under pressure in a fast-paced, deadline-heavy environment
Familiarity with Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects) — practitioner-level preferred
Demonstrable experience owning a creative studio’s operational workflow — not just contributing to it
Evidence of mentoring or leading a team of creative specialists and juniors simultaneously
The confidence and seniority to act as decision-maker in the absence of the Head of department
Nice to have
Understanding of AI-assisted creative workflows and automation tools
Familiarity with AI tools for creative production, QC, reporting, and workflow management
Proactive approach towards integrating scalable AI and automation solutions within creative operations
Master degree preferred
What we offer
A genuine leadership role with operational authority — not a senior individual contributor with a lead title
Direct line to the Head of Creative Services, with real scope to shape how the studio runs
Work with leading regional and international brands across a diverse and growing portfolio
Be the person who builds the team’s process maturity from the ground up — real ownership, real impact
A fast-growing creative services company with a collaborative culture and strong appetite for operational excellence