CrawlJobs Logo

Senior Global People Operations Specialist

United States, San Francisco 140000.00 - 170000.00 USD / Year · Job Posted February 19, 2026
Apply Position
Job Link Share

Job Description

We are looking for a Senior Global People Operations Specialist to join our People team. You will be responsible for delivering exceptional employee experiences across the full employee lifecycle, from onboarding through offboarding, and driving scalable People Ops processes that support our global team. You’ll serve as the first point of escalation for employee inquiries, partner cross-functionally with teams like our HRBP, Talent Acquisition, Finance and IT teams, and continuously improve the systems and workflows that power global People Operations at Vercel.

Job Responsibility

  • Serve as the first escalation point for employee and manager HR-related queries
  • Manage and continuously improve onboarding, offboarding, and related People Ops workflows for employees globally
  • Drive global mobility programs, including immigration, relocation, and international transfers
  • Oversee day-to-day vendor relationships with global EOR and benefits providers across 25+ countries
  • Maintain and evolve documentation for key People Ops processes, policies, and standard operating procedures
  • Support internal projects to enhance systems, tools, and operational efficiency within the People function
  • Partner with HRBPs and business leaders to execute employee lifecycle changes and ensure data integrity in core HR systems
  • Partner with our Legal team to ensure compliance activities related to local labor regulations and internal policy updates
  • Act as liaison to the Workplace team, ensuring seamless coordination and onsite support for employees and office operations
  • Partner with the payroll team on both US and non-US leave management and assist with the accurate and timely closure of bi-monthly payroll
  • Support contingent workforce operations, managing frameworks for compliant and flexible engagement models globally

Requirements

  • 7+ years of HR Operations experience with a focus on employee lifecycle management, HR systems, and vendor coordination
  • Proven track record working within global or hypergrowth tech environments
  • Deep understanding of US and EMEA employment policies and practices
  • Experience working with global teams and collaborating across time zones
  • Experience working with EOR providers and benefits vendors across multiple EMEA and APAC countries
  • Experience working in global mobility - immigration, visas, international relocations and transfers
  • Demonstrated ability to manage escalations, navigate complexity, and deliver solutions that scale
  • High integrity and discretion when dealing with sensitive employee data and situations
  • Obsessive over the details and have expertise in developing internal documentation or process guides
  • Have contributed to building or improving internal knowledge systems or employee-facing support content

Nice to have

Knowledge about APAC employment policies and practices is a plus

What we offer

  • Competitive compensation package, including equity
  • Inclusive Healthcare Package
  • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
  • Flexible Time Off
  • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Senior Global People Operations Specialist

8 matching positions

Global Mobility Senior Manager

The role involves strategic oversight of global mobility programs, ensuring alig...
Location
Location
Japan , Tokyo
Salary
Salary:
12000000.00 - 14000000.00 JPY / Year
https://www.randstad.com Logo
Randstad
Expiration Date
June 29, 2026
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of experience in global mobility, compensation & benefits (C&B), or international HR
  • Deep knowledge of international immigration laws, tax regulations, and compliance standards
  • Strong client service orientation with the ability to provide excellent support to employees and managers
  • Proven leadership and people management skills, with the ability to foster teamwork and motivate team members
  • Expertise in building and enhancing team performance
  • Capability to work effectively with cross-functional teams such as HR, Finance, Legal, and external vendors
  • Excellent verbal and written communication skills in both Japanese and English
  • Ability to manage multiple projects simultaneously and prioritize tasks efficiently
  • Strong problem-solving skills, with an aptitude for identifying issues and implementing effective solutions
  • Adaptability and flexibility to respond to changing business needs and provide strategic support
Job Responsibility
Job Responsibility
  • Strategic Oversight of Global Mobility Programs: Provide vision and direction for global mobility initiatives, ensuring alignment with organizational goals and long-term talent strategies
  • Policy Design and Governance: Oversee the development and implementation of comprehensive global mobility policies, ensuring adherence to international standards, legal compliance, and inclusive practices
  • Cross-Functional Coordination: Collaborate with senior leaders across HR, payroll, finance, and legal departments to ensure seamless execution of international assignments and strategic talent management
  • Vendor Partnerships and Relationship Management: Establish and optimize relationships with external service providers, including immigration consultants, relocation specialists, and tax advisors, to deliver exceptional service quality
  • Risk Management and Compliance: Monitor and mitigate risks associated with international assignments, including legal liabilities, tax implications, and geopolitical challenges, by implementing proactive measures
  • Global Talent Strategy Integration: Contribute to the design and execution of strategies that enhance talent mobility within and across regions, fostering a resilient and diverse workforce
  • Financial Planning and Budgeting: Oversee budget allocation for global mobility programs, ensuring cost efficiency while maintaining a high standard of support for expatriates
  • Data Analytics and Insights: Leverage data to provide actionable insights on global mobility trends, program effectiveness, and talent outcomes, enabling evidence-based decision-making
  • Continuous Improvement and Innovation: Monitor global mobility operations and identify areas for improvement. Lead initiatives to innovate processes, implement technology, and adopt industry best practices to enhance efficiency and effectiveness
  • Leadership and Team Development: Mentor and guide the Global Mobility team, fostering professional growth and cultivating expertise within the department
What we offer
What we offer
  • 健康保険
  • 厚生年金保険
  • 雇用保険
  • 土曜日
  • 日曜日
  • 祝日
  • Fulltime
Read More
Arrow Right

Payments & Risk Operations Senior Manager - Global

The Payments & Risk Operations Manager is a senior, strategic, and highly accoun...
Location
Location
Ireland; United Kingdom
Salary
Salary:
Not provided
phorest.com Logo
Phorest
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years in payments, fintech, risk, or global operations, including people leadership experience
  • Deep expertise in payments processing, merchant acquiring, payouts, fraud/chargebacks, and compliance across multiple regions
  • Proven ability to design and scale global operating models, processes, and automation
  • Strong understanding of payments partners (e.g., Stripe) and the commercial, technical, and operational dynamics of PSP ecosystems
  • Highly data-driven with strong analytical and KPI design skills, experienced in using insights to drive decisions and outcomes
  • Solid financial acumen, including cost of acceptance, loss forecasting, and revenue/retention impact of payments
  • Strategic, systems-level thinker with strong executive presence—able to set long-term direction, build scalable frameworks, and influence senior leaders without authority, and make balanced, values-led decisions that align risk, customer experience, and commercial outcomes
  • Experienced leader of specialists who builds capability, develops future leaders, and drives high performance through clear expectations, coaching, and continuous improvement
  • Exceptional collaborator who aligns and uplifts regional teams through influence, strong relationships, and open, values-led communication
Job Responsibility
Job Responsibility
  • Product delivery: Collaborate with Pay Product and Commercial to support the rollout of PhorestPay product and features
  • Payment & Risk Partner management: Own the global payments partner ecosystem strategy, including partner selection, contract negotiation, operational governance, and performance management
  • Mitigate loss of revenue through developing a scalable risk operations function
  • Establish the governance model for incident management ensuring rapid cross functional response and prevention, managing incidents and service degradations
  • Efficiency & Process Optimisation: Establish, communicate and continuously evolve the global Payments & Risk Operations Strategic Vision, ensuring it aligns with Phorest objectives and is translated into regional plans and outcomes
  • Co-own the end-to-end customer journey perspective for payments with Global Customer Operations, ensuring Customer Ops processes (support, onboarding, education, migrations, complex activations) always account for payments and risk requirements
  • Continuously identify, assess and optimise cross-journey processes (support, onboarding, education, and data migrations) with the lens of payments
  • Own automation and process optimisation initiatives, ensuring workflows reduce friction and improve service delivery, enabled by the Business Systems team
  • Track and report measurable improvements
  • Cross-Departmental-Region Collaboration: Partner deeply with the Global Head of Customer Operations and their domain leads to embed payments/risk into global CX operating systems, including planning cycles, VoC rhythms, enablement content, and regional health reviews
What we offer
What we offer
  • Private healthcare
  • 2 Wellness Days
  • Employee assistance program
  • Free online GP service
  • Competitive Compensation
  • Employee Share Purchase Scheme
  • Pension
  • Life Assurance
  • Income Protection
  • Bike to work scheme
Read More
Arrow Right

People Operations Specialist

Heidi is building an AI Care Partner that supports clinicians every step of the ...
Location
Location
Philippines , Quezon City
Salary
Salary:
Not provided
heidihealth.com Logo
Heidi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience in People Operations, ideally within a high-growth tech scale-up operating across ANZ and global markets
  • Proven experience managing global people operations, including exposure to different employment models, regions, and compliance requirements
  • A senior individual contributor who is comfortable owning work end-to-end, operating independently, and driving outcomes without close supervision
  • Hands-on experience working with HR systems, people data, and process improvement in a scaling environment
  • Strong organisational skills with the ability to juggle multiple workstreams while maintaining high standards of accuracy and professionalism
  • A proactive, solutions-focused mindset — you anticipate challenges, take initiative, and continuously look for better ways to support the business
  • Clear, thoughtful communication skills, with the ability to collaborate effectively across teams, functions, and seniority levels
Job Responsibility
Job Responsibility
  • Own and run end-to-end People Operations & Payroll within the Philippines, ensuring our people processes, policies, and systems scale smoothly as Heidi grows
  • Manage core People Ops functions including onboarding, offboarding, employee lifecycle changes, and people data accuracy across Philippines region
  • Own and continuously improve our People systems and tools (e.g. HRIS, people platforms), ensuring efficient workflows, clean data, and a seamless employee experience
  • Apply in-depth knowledge of Philippine labour laws and legislation collaborating with Legal and Finance to maintain full regulatory compliance
  • Partner with leads to help their teams grow, through clear role design, pathways, feedback mechanisms, and growth conversations
  • Collaborate cross-functionally with teams such as IT, People Tech, Finance, and Legal to deliver smooth employee experiences, system integrations, and operational improvements
  • Act as a trusted point of contact for employees, providing clear, empathetic guidance on people-related processes, policies, and systems
  • Work autonomously to manage multiple priorities at once, bringing structure, follow-through, and sound judgement in a fast-paced startup environment
  • Proactively identify opportunities to improve how we work, helping build strong People foundations that support performance, wellbeing, and long-term growth
What we offer
What we offer
  • Additional paid day off for your birthday and wellness days
  • A generous personal development budget of $500 per annum
  • Learn from some of the best engineers and creatives, joining a diverse team
  • The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
  • If you have an impact quickly, the opportunity to fast track your startup career
  • Fulltime
Read More
Arrow Right

HR Project Delivery Specialist

Deliver HR projects across HR Operations and broader HR functions to improve eff...
Location
Location
United Kingdom , Addlestone
Salary
Salary:
58.00 - 60.00 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a Shared Service Centre environment
  • Strong knowledge of project management tools and methodologies
  • Proven record in continuous improvement initiatives (technology and process)
  • Proficient in KPIs, HR metrics, and data analysis
  • In-depth HR process and transaction experience
  • Familiarity with HRIS systems and related HR technologies
Job Responsibility
Job Responsibility
  • Deliver HR projects across HR Operations and broader HR functions to improve efficiency, reduce costs, and support business goals
  • Provide expert project management for complex HR programs or change initiatives
  • Part of a central project management pool supporting HR Operations, HRBPs, and CoEs
  • Manage and deliver multiple HR projects effectively across HR Operations and broader HR
  • Ensure strong project governance, including reporting for senior leadership and boards
  • Lead HR project communications using consistent communication plans and tools
  • Define selection criteria for projects receiving PMO support
  • Design and maintain project dashboards tracking delivery and benefits
  • Create business readiness and acceptance criteria
  • Provide planning and expertise for global HR strategic projects
  • Fulltime
Read More
Arrow Right

Head of Payments Operations

PhorestPay is one of the fastest-growing and most strategically important parts ...
Location
Location
Ireland
Salary
Salary:
Not provided
phorest.com Logo
Phorest
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years in payments, fintech, or risk, including senior leadership experience
  • Deep expertise in payments processing, merchant acquiring, fraud/chargebacks, and compliance across multiple regions
  • Proven ability to design and scale global operating models in fast-growing environments
  • Highly data-driven with strong KPI design and analytical decision-making
  • Strong stakeholder leader and excellent collaborator with the ability to influence without authority and inspire cross-functional alignment
  • A people-first values-led leader who develops talent, builds future leaders, and nurtures a collaborative, high-trust team culture
  • Strategic Leadership and strong executive presence, balancing customer experience, aligning risk and commercial outcomes
Job Responsibility
Job Responsibility
  • Set the global payments & risk operations strategy, ensuring reliability, compliance, and best-in-class customer experience across all regions
  • Lead, mentor, and grow a team of payments operations specialists, fostering a high-trust, high-performance culture
  • Influence and uplift regional teams through strong cross-functional relationships, coaching, and clear operating expectations
  • Collaborate deeply with Product, R&D, and Customer Operations to embed payments and risk into the full customer journey
  • Build a data-driven operational framework that improves resilience, efficiency, and regional capability
  • Own and manage strategic relationships with key payments partners (e.g., Stripe), managing contracts, performance, and governance
  • Accountable for global operational performance across key metrics such as: Merchant onboarding (e.g., Time to First Transaction, adoption/attach rate), Fraud & risk outcomes (fraud rate, chargebacks, revenue protection), Payment reliability & efficiency (success rates, automation adoption, incident reduction), Customer experience indicators (payments-related VoC themes and issue resolution)
  • Lead: Global incident management and operational governance, Continuous improvement, automation, and workflow optimisation, Accuracy, accessibility, and analytical use of payments data, Strategic initiatives that keep PhorestPay ahead of industry and regulatory trends
What we offer
What we offer
  • private healthcare
  • 2 Wellness Days
  • an employee assistance program
  • a free online GP service
  • competitive Compensation
  • an Employee Share Purchase Scheme
  • Pension
  • Life Assurance
  • Income Protection
  • a bike to work scheme
Read More
Arrow Right

Vice President - Client Tax Operations

Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Accounting, Finance, Business, Information Systems, or a related field
  • 7+ years of experience in tax operations, wealth management, financial services, or highly regulated environments
  • 2–3+ years of people leadership experience, including managing senior specialists and/or managers
  • Deep subject‑matter expertise across IRS Chapters 3, 4, and 61
  • FATCA, CRS, CARF
  • W‑8 / W‑9 documentation
  • NRA and backup withholding
  • 1099 and 1042‑S reporting
  • Demonstrated experience leading complex regulatory change, remediation, and transformation initiatives
  • Executive‑level communication skills with the ability to influence across Operations, Technology, Data, Risk, Compliance, Legal, and senior leadership
Job Responsibility
Job Responsibility
  • Serve as the primary tax SME for Citi Wealth, providing authoritative guidance across FATCA, CRS, CARF, IRS Chapters 3, 4, and 61, W‑8/W‑9 documentation, FATCA, NRA and backup withholding, and 1099/1042-S information reporting
  • Own Wealth‑specific tax interpretations and positions, ensuring consistency with enterprise standards while addressing Wealth client needs and risk tolerance
  • Act as a senior advisor to Wealth Client Services, Front Office partners, Legal, Risk and Compliance on client communications, disclosures, regulatory explanations, and sensitive tax‑related inquiries
  • Represent Citi Wealth in enterprise tax governance forums, regulatory discussions, and cross‑business working groups
  • Provide end-to-end strategic Wealth‑level oversight and governance across the full tax lifecycle for UHNW clients
  • Identify, analyze, and govern systemic tax exceptions and risk themes
  • Develop scalable business intelligence, analytics, and AI‑enabled strategies to proactively detect emerging issues
  • Ensure operational readiness and flawless delivery of cyclical tax events
  • Serve as a Wealth business escalation authority for complex client, operational, regulatory, and systemic tax issues
  • Design and oversee exception management and remediation strategies
  • Fulltime
Read More
Arrow Right

Treasury Risk Manager - SVP

Citibank China Company Ltd. (‘CCCL’) is Citibank N.A.’s locally incorporated sub...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in Quantitative or Financial discipline
  • Minimum 10 years of experience within risk management, treasury or support functions with exposure to balance sheet, financial products, financial/risk analysis
  • General understanding of treasury products – securities, derivatives, and a broad mix of underlying asset classes
  • Fluent in written and spoken English and Putonghua
  • Authority to command attention with Treasury/Global Markets and enforce risk decisions in a relevant manner but in a way, which also meets Citi’s risk related policies
  • Interaction with auditors / regulators and understanding of applicable best practice guidelines and regulations
  • Up-to-date working knowledge of regulatory requirements and change, specifically those from Basel and European regulatory authorities (desirable)
  • Subject Matter Expert in asset-liability management, financial instruments, risk metrics and quantitative Risk Management
  • Expert analytical, technical, and quantitative skills
  • Expert knowledge of treasury, market risk, liquidity management, and derivative products
Job Responsibility
Job Responsibility
  • Overseeing the design, development, delivery and maintenance of best in class Risk Management programs, policies and practices and sets strategic direction with focus on Liquidity Risk, Interest Rate Risk (IRRBB), Traded Market, Investments and Capital Risk to ensure adherence to Citi’s policies and regulatory requirements
  • Working with Country Chief Risk Officer / Asia North & Australia/New Zealand Cluster Head as well as other Finance CRO clusters, global risk teams and seniors to ensure best in class Risk activities, including policies and procedures
  • Fronting senior regulators on key legal entity related asset-liability management matters to ensure responsible risk taking in line with internal risk appetite standards and prudential requirements
  • Liaise with the global and specialist teams to facilitate consistency, standardization and completeness of controls and challenges of identification so that all processes and their controls are supported by the required documentation and evidence (including credible and effective challenges)
  • Providing oversight and guidance over the assessment of broad complex issues, structures potential solutions and drives effective resolution with other senior stakeholders
  • Driving Global Risk projects to improve accuracy of Risk assessment, and implementing these across the country / entity / cluster or region
  • Reviewing and approving of risk framework, as well as monitoring compliance with risk limits/triggers
  • Interaction with Other key risk seniors across the region and globe (Market Risk, Credit Risk, Operational Risk) and relevant Finance and Reporting teams to improve accuracy of regulatory and management reporting
  • Establishing professional relationships with relevant regulatory bodies and represents Citi on critical regulatory matters as required
  • Directly leading and managing other Risk professionals, with direct accountability for hiring and organizational structure as well as direct oversight for compensation, performance appraisals, staff development, training, etc
  • Fulltime
Read More
Arrow Right

Senior HR Specialist, Global HR Compliance & Talent Acquisition CoE

Plaud is building the next generation intelligence infrastructure and interfaces...
Location
Location
Singapore
Salary
Salary:
Not provided
plaud.ai Logo
Plaud
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Human Resources, Business Administration, or a related field
  • 5 years of progressive HR experience, with at least a year in a regional or global employment compliance or TA CoE function
  • Proven experience in designing and optimizing recruitment processes
  • Proven track record of managing employment compliance projects and ensuring adherence to multi-country labor regulations
  • Excellent written and verbal communication skills in English
Job Responsibility
Job Responsibility
  • Serve as a subject matter expert on global employment laws, workforce governance, and regulatory compliance across all countries and territories where Plaud operates
  • Partner with HRBPs, Legal, and regional People teams to assess, identify, and mitigate employment-related risks in current and new markets
  • Drive the development, implementation, and periodic review of global and regional employment policies, standards, and compliance frameworks
  • Provide proactive consultation and training to HR and business leaders on emerging compliance requirements and risk management best practices
  • Design and continuously enhance global TA frameworks, policies, and playbooks to improve hiring efficiency, productivity, and quality
  • Lead projects to optimize sourcing strategy, assessment methodologies, and selection tools, ensuring best-in-class candidate experience and hiring outcomes
  • Partner with Talent Acquisition teams globally to standardize metrics and governance — such as cost-per-hire, time-to-fill, and hiring quality benchmarks
  • Collaborate with Employer Branding and HR Analytics teams to position Plaud as an employer of choice in the AI and tech sectors through data-driven insights and market intelligence
  • Facilitate continuous learning initiatives to enhance recruiter and hiring manager capabilities in talent assessment and selection
What we offer
What we offer
  • Market-competitive compensation
  • global exposure
  • vibrant, creativity-fueled work atmosphere
  • Fulltime
Read More
Arrow Right