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We are looking for a Senior Global People Operations Specialist to join our People team. You will be responsible for delivering exceptional employee experiences across the full employee lifecycle, from onboarding through offboarding, and driving scalable People Ops processes that support our global team. You’ll serve as the first point of escalation for employee inquiries, partner cross-functionally with teams like our HRBP, Talent Acquisition, Finance and IT teams, and continuously improve the systems and workflows that power global People Operations at Vercel.
Job Responsibility:
Serve as the first escalation point for employee and manager HR-related queries
Manage and continuously improve onboarding, offboarding, and related People Ops workflows for employees globally
Drive global mobility programs, including immigration, relocation, and international transfers
Oversee day-to-day vendor relationships with global EOR and benefits providers across 25+ countries
Maintain and evolve documentation for key People Ops processes, policies, and standard operating procedures
Support internal projects to enhance systems, tools, and operational efficiency within the People function
Partner with HRBPs and business leaders to execute employee lifecycle changes and ensure data integrity in core HR systems
Partner with our Legal team to ensure compliance activities related to local labor regulations and internal policy updates
Act as liaison to the Workplace team, ensuring seamless coordination and onsite support for employees and office operations
Partner with the payroll team on both US and non-US leave management and assist with the accurate and timely closure of bi-monthly payroll
Support contingent workforce operations, managing frameworks for compliant and flexible engagement models globally
Requirements:
7+ years of HR Operations experience with a focus on employee lifecycle management, HR systems, and vendor coordination
Proven track record working within global or hypergrowth tech environments
Deep understanding of US and EMEA employment policies and practices
Experience working with global teams and collaborating across time zones
Experience working with EOR providers and benefits vendors across multiple EMEA and APAC countries
Experience working in global mobility - immigration, visas, international relocations and transfers
Demonstrated ability to manage escalations, navigate complexity, and deliver solutions that scale
High integrity and discretion when dealing with sensitive employee data and situations
Obsessive over the details and have expertise in developing internal documentation or process guides
Have contributed to building or improving internal knowledge systems or employee-facing support content
Nice to have:
Knowledge about APAC employment policies and practices is a plus
What we offer:
Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed