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We are seeking a strategic and globally minded operations leader to support and connect the work of our Global Diversity, Equity, Inclusion & Belonging (DEI&B) team. This role is ideal for someone who brings structure, clarity, and alignment to a dynamic, fast-moving environment. As our Senior Global Operations Manager, you will guide and coordinate the operational systems that support our global DEI&B strategy. You will lead the planning and management of the global operational calendar, ensure collaboration across regions, and help partners stay aligned with shared goals throughout the fiscal year. You will also represent the DEI&B team in key forums by sharing updates, delivering presentations, and facilitating discussions with executives, people managers, employee resource group leaders, and teams across the organization. You will adapt communication to meet the needs of different audiences and build alignment through clarity and partnership. A core part of this role includes leading the team’s data and insights function: identifying meaningful datasets, establishing success metrics, assessing program effectiveness, and summarizing insights that support informed decision-making. You bring the ability to translate data into clear and useful information for leaders and teams. You are experienced in guiding global processes, improving systems, strengthening operational efficiency, and supporting large-scale initiatives from concept through execution. You are comfortable learning and using new technologies, including AI tools such as ChatGPT, to support communication, analysis, and workflow improvements.
Job Responsibility:
Own and manage the annual global operational calendar, planning key workflows each fiscal year and aligning stakeholders to deliver operational excellence
Drive accountability across teams, ensuring clarity of expectations, timelines, and deliverables
Coordinate global DEI&B processes to ensure consistency, alignment, and scalability across regions
Influence without authority to drive partnership, adoption, and shared ownership in matrixed environments
Identify and manage datasets that evaluate the effectiveness of DEI&B programs, communications, and stakeholder experiences
Develop success metrics and evaluation frameworks for global initiatives
Analyze data, identify trends, and summarize insights for executives and cross-functional partners
Build clear, actionable dashboards, summaries, and reports to guide decision-making
Leverage AI tools (e.g., ChatGPT) to enhance analysis, reporting, and operational efficiency
Assess and refine global processes to improve efficiency, consistency, and scalability
Implement standardized workflows across regions and establish clear operating practices
Use insights and automation to strengthen global operations
Partner with IT and operational teams to maintain and optimize technology systems supporting global DEI&B operations and analytics
Ensure systems meet process, workflow, and reporting needs across regions
Develop and execute change management plans for new processes, tools, and ways of working
Tailor communication and training to executives, people managers, and individual contributors
Support adoption through clarity, resources, and ongoing engagement
Support the Global VP of DEI&B in rolling out and evaluating global training programs
Monitor participation, effectiveness, and alignment to DEI&B learning objectives
Develop communication strategies that support alignment, transparency, and global readiness
Tailor communications for different levels of the organization
Act as a spokesperson for the DEI&B team, presenting updates and program information to key stakeholder groups
Ensure intranet, SmartPages, and external channels are accurate and updated
Manage relationships with external DEI&B vendors and contractors
Oversee contracts, deliverables, communication, and performance
Ensure external partners align with DEI&B values, goals, and standards
Lead the planning and execution of QBRs, Quarterly DEI&B Meetings, Board updates, All Hands, and other operational rhythms
Manage scopes, plans, schedules, KPIs, and cross-functional coordination
Track and manage the global DEI&B budget and operational timelines
Requirements:
7+ years of experience in operations, program management, HR operations, business management operations, or a related field
Proven ability to take a concept through full execution, including scoping, planning, stakeholder management, delivery, and measurement
Experience leading or supporting global, cross-functional programs
Strong analytical and problem-solving skills, including experience interpreting data and presenting insights tailored to executives
Experience managing operational calendars, timelines, and cross-functional workflows
Proficiency with project management and workflow tools (e.g., Asana, Monday.com, Airtable, Smartsheet, Notion)
Project management certification (PMP, CAPM, Agile/Scrum, or equivalent) is required
Ability to partner and communicate effectively across all organizational levels and global regions
Comfort navigating ambiguity and creating structure in fast-paced environments
Experience using or implementing emerging technologies, including AI tools, to improve operational efficiency
Nice to have:
Proven ability to translate ideas into structured plans and drive them through end-to-end execution with clarity, accountability, and measurable outcomes
Experience supporting or scaling global operating models across regions and stakeholder groups
Strong program and project management capabilities with the ability to design, maintain, and execute detailed plans
Demonstrated ability to translate complex information into clear, tailored communication for executives, managers, and individual contributors
Experience identifying datasets, establishing success metrics, analyzing trends, and summarizing insights to guide decisions
Proven ability to influence without authority and build strong, trust-based partnerships across a variety of roles and levels
Experience coordinating or supporting global events, trainings, or business rhythms
Comfort learning and using new technologies, including AI tools such as ChatGPT, to support analysis, communication, and workflow improvements
Understanding of DEI&B concepts or a demonstrated commitment to learning in this area
Ability to manage multiple priorities with clarity, structure, and attention to detail
What we offer:
Comprehensive medical, dental, vision, disability, and life benefits
Health Savings Account (HSA) with employer contribution
401(k) Matching with immediate vesting on employer match
Flexible PTO
8 paid holidays and 5 paid days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
18 weeks paid parental leave
Access to Coaches and Therapists through Modern Health