Senior Global IT Helpdesk Coordinator Job at Forums Talents Handicap (Courbevoie)

Senior IT Support Engineer

The Senior IT Support Engineer is the primary on-site IT contact for the US offi...

Location

United States , Suwanee, Georgia

Salary:

Not provided

Mujin

Expiration Date

Until further notice

Requirements

3+ years in IT support / IT operations with hands-on responsibility for end-user computing in a business environment (on-site + remote)
Experience providing L1–L3 support (or L2 with demonstrated L3 escalation capability), including triage, deep troubleshooting, and clear documentation of findings and next steps
Proficiency supporting and troubleshooting macOS and Windows endpoints (provisioning, patching, troubleshooting, and lifecycle support)
Working knowledge of Linux (Debian-based preferred) for basic workstation support and user assistance (e.g., troubleshooting, connectivity, packages, permissions)
Experience with MDM / endpoint management (e.g., SimpleMDM, Jamf, Intune) including device enrollment, compliance, software deployment, and policy enforcement
Experience with Microsoft 365 (basic administration): user management, groups, licensing, and troubleshooting common Office/Teams/Outlook issues
Familiarity with endpoint security tooling (EDR/AV, disk encryption, patch compliance) and following security policies/standards
Experience using a ticketing system (e.g., Jira Service Management, ServiceNow, Zendesk, Freshservice): prioritization, escalation notes, and meeting SLAs
Ability to create and maintain end-user documentation (how-to guides, onboarding checklists, runbooks, FAQs)
Comfortable handling sensitive/confidential information with discretion and strong judgment

Job Responsibility

Provide L1–L3 IT support for employees: triage requests, troubleshoot complex issues, communicate clearly, and drive tickets to resolution with strong follow-through
Act as the US escalation owner: handle high-impact incidents, coordinate with HQ/global teams, and ensure effective handoffs across time zones
Own day-to-day IT helpdesk operations for the US region: intake, prioritization, SLA adherence, ticket quality, and continuous improvement of workflows and templates
Manage the full employee lifecycle for IT: onboarding, transfers, offboarding, including device provisioning, account setup, access changes, and recovery of assets
Administer identity and access management (IAM) tasks (account provisioning, group/role management, access reviews as assigned), following global standards and approval processes
Provision, manage, and troubleshoot endpoints and mobile devices (Windows/macOS/Linux/IOS as applicable), including imaging, patching, encryption, EDR, VPN, certificates, and secure configuration baselines
Administer and maintain endpoint cloud services and collaboration/SaaS tooling within scope (e.g., MDM, endpoint compliance, device inventory, software deployment), escalating platform-level changes to HQ when required
Partner with the US infrastructure engineer and HQ IT teams to support local office IT infrastructure (network connectivity, printers, conferencing, meeting rooms, ISP coordination) and execute approved changes
Lead incident and escalation management for the US site: initial containment, user communications, coordination of technical resources, post-incident documentation, and follow-up actions
Perform problem management: identify recurring issues, conduct root cause analysis, implement permanent fixes, and reduce ticket volume through automation and standardization

Fulltime

VIP Guest Specialist

The Global Elite Specialist plays a critical administrative and operational supp...

Location

Canada , Toronto

Salary:

55000.00 - 65000.00 CAD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

2+ years of experience in hospitality, executive support, or guest relations
Excellent written and verbal communication skills in English
Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Teams)
Strong organizational and multitasking skills
High attention to detail with strong problem-solving capabilities
Experience supporting senior leaders or high-profile clients is an asset
Familiarity with expense management tools (e.g., Concur) and administrative processes
CRM experience preferred

Job Responsibility

Assist in managing travel arrangements and reservations for VIP guests
Support daily operations including arrivals reporting, guest touchpoints, special occasions, and service recovery follow-ups
Maintain discretion and confidentiality when handling sensitive guest and executive information
Maintain accurate and up-to-date guest profiles across systems
Manage corporate VIP guest preferences, reservations, and communication records
Support CRM updates
Support onboarding of new properties
Maintain updated global contact databases for properties and residences
Communicate service standards, policies, training material, and updates across properties
Manage internal helpdesk requests and support tickets

Fulltime

Senior Procurement Analyst

As a Procurement Analyst at Rapid7, you will serve as the engine behind our glob...

Location

Czechia , Prague

Salary:

Not provided

Rapid7

Expiration Date

Until further notice

Requirements

Cross-Functional Collaboration: Ability to build a global network and work across departments, regions and functions to deliver meaningful outcomes
Strategic Doing: Translate the strategic vision of simplifying and optimizing our procure-to-pay process into smaller goals, executing quickly and pivoting where necessary to drive progress
Communication: Ability to communicate in a clear and professional manner and tailor communication to different types of stakeholders, including management, process partners, and Coupa business users
Procurement System Fundamentals: Familiarity with procure-to-pay systems is a plus. Prior experience with Coupa is strongly preferred
Digital Organization: High attention to detail in managing digital files, contract metadata, and e-signature workflows
Customer Support Mindset: Ability to act as a first point of contact for Coupa support by triaging user requests and providing patient, clear guidance
Technical Writing: Skill in drafting simple, step-by-step 'How-To' guides and standard operating procedures (SOPs)
Data Literacy: Comfort with gathering information to help build simple reports or dashboards for spend and compliance
Process Coordination: Ability to manage multiple moving parts, prioritize workloads and keep projects on track
Sourcing capabilities: Ability to support the rest of the Procurement team with running sourcing projects, including market research, RFx events, results analysis and commercial negotiations

Job Responsibility

Manage the flow of requisitions and purchase orders to ensure high velocity of approvals and compliance with company policies
Monitor the lifecycle of Purchase Requisitions (PRs) to ensure timely conversion into Purchase Orders (POs) and payment of approved invoices
Identify opportunities for improved PO cycle times and partner cross-functionally to implement enhancements
Collaborate with Legal, Third Party Risk Management (TPRM), Tech Council, and AP to ensure all new suppliers pass required security and compliance screenings before activation
Partner with the Procurement team on sourcing activities
Act as Rapid7’s Contract Administrator, ensuring proper execution of legal documents and maintaining a single source of truth of signed contracts across the business
Facilitate the e-signature process for approved contracts with Legal, suppliers and business owners
Manage the company’s contract Repository, including contract metadata, reporting and file management
Drive improvements in best practices, e.g. creation of standard contract templates and enforcement of purchasing T&C’s in Coupa
Develop contract review and negotiation skills by partnering with Legal to act as an initial reviewer for low-complexity agreements like non-disclosure agreements (NDAs)

Fulltime

Associate Specialist, HR Services

The Global Business Services Center (GBSC) is Mastercard's shared services organ...

Location

Colombia , Bogota

Salary:

Not provided

Mastercard

Expiration Date

June 30, 2026

Requirements

Experience performing daily transactions
exposure to analyzing work for quality, productivity and timeliness
Experience suggesting process improvement activities
Experience in shared services or internal service delivery role preferred
A highly organized, articulate individual who knows how to develop and maintain excellent working relationships as well as providing customer satisfaction as needed
Ability to manage multiple tasks simultaneously acquired through previous experience in related field
Strong emphasis on customer service with strong problem solving and troubleshooting skills
Demonstrates a high degree of comfort navigating multi-channel communication platforms and sites
High level of accuracy and attention to detail
Work effectively in dynamic, time-sensitive, high volume environment

Job Responsibility

Providing support for all inbound inquiries globally, issues and requests from internal and external customers through several communication channels (email, phone, chat)
Ensuring team targets and KPIs are met and/or exceeded
Supports operational excellence and continuous improvement initiatives
Provides resolution for Mastercard employee related inquiries, external customers and suppliers
Responds to customer emails, chats and phone calls in a timely manner with a goal to resolve within first contact
Provide administrative support for involuntary terminations creating separation agreements, coordinating logistics and ensuring the termination is entered timely and accurately into HR system of record
Maintain creation of newly created positions and job requisitions, ensuring SLAs are adhered to as well as key data elements are verified and entered into HR system of record
Support full employee life cycle, streamlining manager and HR actions by providing guidance and ensuring adherence to processes through workflows and audit requirements
Use case management system to document, track and log inquiry resolutions
Meet or exceed individual daily productivity measures with case and call volumes

Fulltime

Infrastructure Manager

The ATM Service Center Manager is a pivotal leadership role responsible for the ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s degree in management, Information Technology, Computer Science, or a closely related field
10 years of progressive management experience within an operational service desk environment, with a strong focus on systems analysis or development
Demonstrated ability to effectively coordinate cross-functional work teams towards successful task completion
Prior experience in a banking service desk environment is highly regarded
Excellent written and verbal communication skills, with the ability to communicate concisely and effectively with senior-level personnel
Superior organizational skills, capable of managing multiple tasks, projects and follow-up activities simultaneously in a dynamic environment
Strong problem-solving and decision-making capabilities, supported by analytical thinking to drive resolution in a variety of complex situations
Proven ability to follow complex and unique processes and adapt rapidly to change
Flexibility to work varied hours and shifts to support global resources and time differences across the U.S., APAC and EMEA
Requires a self-motivated and self-reliant professional capable of delivering results with limited oversight

Job Responsibility

Manage a 24/7 global team of 20+ ATM Service Desk professionals, ensuring complete oversight and timely resolution of all service requests, incidents, and problems
Ensure 100% oversight and effective management for the team, address all employee inquiries promptly and ensure business needs are consistently met
Serve as the primary escalation point for urgent and complex support issues, driving efficient resolution strategies to minimize service disruption and maintain high availability of ATM services
Develop and mature robust phone and ticket escalation processes, ensuring transparent information flow and timely engagement of relevant stakeholders across the organization
Perform thorough root cause analysis of escalated incidents, communicating findings to all involved parties and implementing corrective and preventative actions to reduce the risk of recurrence across the global ATM network
Implement and maintain a comprehensive data and trend analysis framework for daily, weekly, and monthly review of ATM service performance metrics including service availability, ticket volume, resolution rates, response times, and resolution times
Utilize these insights to drive continuous improvement, identify process optimization opportunities, and address staff training requirements
Direct and oversee daily, weekly, and monthly data and trend analysis for each Team. Identify, measure, benchmark, analyze, and regularly review capacity reports and critical Help Desk performance metrics, including service availability, ticket volume, resolution rates, time to respond, time to resolution, and change volumes
Utilize analytical insights to identify emerging trends, pinpoint opportunities for process improvement, and determine specific staff training needs. Proactively implement actions to enhance overall service delivery and operational efficiency
Monitor and strategically manage the phone, live chat and ticket queues, actively participating in escalated calls as necessary to uphold and improve service quality standards

Fulltime

New

IT Training Lead

The IT Training Lead will drive technology learning and user adoption across the...

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in IT training, instructional design, technical enablement, or learning and development
Strong knowledge of Microsoft 365
Excellent communication, facilitation, and content development skills
Ability to translate technical concepts into practical, user-friendly training.

Job Responsibility

Design, develop, and deliver IT training programs in instructor-led, virtual, and self-paced formats
Take lead in the Microsoft Copilot and AI training strategy, including onboarding, advanced use cases, responsible AI usage, and ongoing enablement
Partner with IT leadership to support new technology rollouts, system upgrades, and digital transformation initiatives
Create and maintain training content, including videos, guides, tutorials, and job aids
Identify skill gaps and develop targeted learning solutions to improve adoption and productivity
Gather feedback and measure training effectiveness to continuously improve programs.

New

K Kitchen Representative

The position includes, but is not limited to, the following essential job duties...

Location

United States , New Albany

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

New

K Kitchen Representative

Location

United States , Decatur

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

Select Country

Senior Global IT Helpdesk Coordinator

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?