Senior Fulfillment Coordinator

• Lead regional outbound operations by overseeing the daily fulfillment lifecycle, ensuring 3PL partners meet strict SLAs for order processing, packaging quality, and carrier handoffs
• Oversee regional fulfillment and outbound shipping budgets, identifying and executing on opportunities to reduce Cost per Order through zone skipping, carrier diversification, and packaging optimization
• Direct fulfillment analytics by partnering with the Data/Systems team to build and maintain dashboards tracking key performance drivers, including OTIF (On-Time In-Full) and shipping margin leakage
• Collaborate on new product launches and seasonal surges, modeling fulfillment costs and ensuring regional infrastructure is prepared for volume spikes and unique handling requirements
• Drive the evolution of outbound routing guides, prioritizing cost-effective carrier selection while maintaining the Estimated Delivery Date (EDD) promised to the customer
• Integrate exception and recovery data into the continuous improvement process, analyzing failed delivery trends to identify root causes and implement corrective actions that reduce reshipment costs
• Mentor junior coordinators on analytical rigor, coaching the team on how to use logistics data to justify operational changes and negotiate with regional vendors
• Lead the strategy for regional reverse logistics and cross-border distribution (e.g., US-to-Canada), optimizing for both tax compliance and customer transit times

• Bachelor's degree in Supply Chain, Finance, Business Analytics, or a related field
• Progressive experience in E-commerce fulfillment, 3PL management, or outbound logistics
• Strong financial acumen with proven experience managing logistics budgets, conducting freight bill audits, and performing cost-benefit analyses
• Exceptional analytical skills and a data-driven mindset, with the ability to navigate ERP/WMS data and translate spreadsheets into strategic narratives for leadership
• Excellent communication and stakeholder management skills, with the ability to speak the language of both the warehouse floor and the finance department
• A proven ability to solve complex operational problems while maintaining a relentless focus on the customer experience and organizational profitability

• Advanced proficiency in Excel (Power Query/VBA) or SQL for independent data extraction and reporting
• Experience with Shopify's back-end fulfillment logic and its integration with global 3PL networks
• Familiarity with Total Landed Cost modeling and international VAT/Tax implications on regional fulfillment

Equity in the form of RSUs