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Senior Frontline PS Support Engineer

taboola.com Logo

Taboola

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Location:
India , Gurugram

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a L1 Senior Support Engineer on the Frontline Advertiser Support team in our Gurugram Office, you’ll play a vital role in delivering timely, effective, and customer-centric solutions. You will be the first point of contact for our advertisers, providing outstanding support through multiple channels including chat, email, and video conferencing.

Job Responsibility:

  • Act as the first point of contact for Taboola’s clients, addressing their technical and support needs
  • Respond to customer inquiries through email, live chat, and ticketing systems
  • Troubleshoot platform-related issues and escalate when needed
  • Monitor workload distribution and ensure timely assignment of incoming cases
  • Serve as the primary point of contact for the shift and coordinate resolution efforts
  • Update and maintain internal knowledge base articles

Requirements:

  • Minimum of 4 years of work experience in a Technical Ad Tech Support or relevant client-facing technical role
  • Solid understanding of system logs, APIs, and basic SQL
  • Previous experience working in the Ad Tech industry
  • Familiarity with campaign performance, tracking, targeting, and optimization concepts
  • Willingness to work in 24×7 rotational shifts

Nice to have:

  • Familiarity with digital analytics tools such as Google Analytics
  • Knowledge of tracking mechanisms, third-party tags, UTM parameters, and conversion attribution
What we offer:
  • Health coverage
  • Fully stocked kitchen
  • Hybrid work schedule with 3 days in-office

Additional Information:

Job Posted:
January 02, 2026

Work Type:
Hybrid work
Job Link Share:

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