Senior Front Office Agent Job at Marriott Bonvoy (Hong Kong)

Senior Solution Architect - AI Business Solutions

The Microsoft Federal Civilian Business Unit is looking for a Business Applicati...

Location

United States , Reston

Salary:

122500.00 - 214600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR equivalent experience
2+ years managing multiple projects or portfolios
1+ year(s) experience leading blended, multidisciplinary teams
Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions
This role will require access to information that is controlled for export under U.S. export control regulations, potentially under the International Traffic in Arms Regulations or the Export Administration Regulations

Job Responsibility

Serve as a trusted advisor to senior executive stakeholders (e.g., CIO, CTO, CDO, etc.), shaping enterprise-wide Business Applications, AI, and digital transformation strategies aligned to mission priorities and measurable outcomes
Influence enterprise technology direction by translating complex business, customer experience, and operational challenges into cohesive, value-driven architectures across Business Applications, data, and cloud platforms
Provide technical vision and architectural leadership for large-scale, high-impact initiatives spanning Dynamics 365, Power Platform, Copilot Studio, and integrated Azure services
Provide vision and thought leadership on the use of AI and agents, to include development, deployment and governance considerations
Define and govern end-to-end enterprise architectures that are secure, compliant, scalable, and resilient, leveraging Microsoft reference architectures, Cloud Adoption Framework (CAF), Well-Architected Framework (WAF), and industry best practices
Lead architecture design workshops and executive technical briefings to align stakeholders on target-state architectures, roadmaps, and investment priorities
Lead modernization of customer engagement and service experiences, including Contact Center transformation using Dynamics 365 Customer Service, Omnichannel, Power Platform, Copilot, and AI-driven agents
Architect integrated solutions that connect front-office customer interactions with back-office business processes, analytics, and automation to improve customer satisfaction, operational efficiency, and workforce productivity
Guide customers in adopting AI-powered agents, copilots, and workflow automation at scale, with an emphasis on governance, security, and sustainable value realization
Drive long-term customer success by ensuring architectures enable adoption, usage growth, operational excellence, and solution longevity

Fulltime

Svp, global customer service and operations

Navan is seeking a bold and visionary SVP, Global Operations & Services to lead,...

Location

United States

Salary:

255000.00 - 400000.00 USD / Year

Navan

Expiration Date

Until further notice

Requirements

12+ years in Global Operations/Customer Service
At least 8+ years in senior leadership roles within high-growth, tech-forward organizations
Proven ability to scale a global customer support function that consistently delivers best-in-class CSAT and NPS in a fast-paced environment
Track record of leading transformation at scale while delivering measurable improvements in both customer satisfaction and operational excellence
Deep expertise in service strategy, process design (ex. Lean, Six Sigma), and leveraging predictive analytics and emerging technologies (GenAI)
Exceptional communicator with a consultative, cross-functional approach and experience working across regions and time zones
Comfortable navigating high-growth ambiguity, fast decision-making and resource allocation in evolving markets
Extensive domestic and international travel required

Job Responsibility

Define and Execute Global Strategy: Redefine the vision and strategy for a world class Global Operations and Service (GO&S) organization, leading large-scale transformation initiatives to deliver exceptional and seamless customer experiences across every channel
Pioneer Tech and AI Deployment: Own the deployment of Generative AI and automation technologies to accelerate problem resolution, deliver proactive support, and achieve step-change improvements in service quality and velocity
End-to-End Operational Ownership: Oversee all service operations - from front-line travel agents to back-office reconciliation - while establishing robust capacity planning, budgeting, and performance on key metrics (CSAT, NPS, SLA)
Drive Strategic Alignment: Foster a unified, customer-centric operating model by securing strategic alignment across key executive functions: Product, Engineering, Sales, and Customer Success
Build an Award-Winning Team: Cultivate a high-performing global team and champion a “customer first, always” mindset to elevate Navan’s support into an award-winning, best-in-class organization

What we offer

Generous medical plans
Dental and vision benefits with premiums covered by Navan
Various insurance options
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

Business Center Senior Associate

The Senior Associate vacancy is for someone with a proven reception and front de...

Location

Luxembourg , Luxembourg

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Proven reception and front desk experience
Charismatic and a problem solver
Good English and French mandatory
Capable to do easily all reception tasks with little or no supervision
Treatment of emails, calls, requests, complaints
Supervise the Junior Associates
Technical expertise in computer issues and telephone units’ instructions (suitable)
Master client’s complain handling
Provide support to the junior associates team
Model and represent the company having a senior posture and self-control

Job Responsibility

Guarantee a smooth operation of the reception in all buildings
Ensure the business centre(s) client experience
Be a reliable back-up to the Manager and Director in all daily operational areas of the centre(s)
Maintain and supervise the centre(s) quality of standards
Keep a professional and solutions oriented service to clients on a daily basis
Support to the Director during to increase sales and profitability by keeping clients satisfied and employees motivated
Check daily emails, requests, phone calls
Control and ensure that the centre(s) quality standard checks are done daily, weekly, monthly, and quarterly
Be an important contact to all suppliers to ensure a smooth running of the business centre(s)
Participate upon request in any refurbishment work or Facility Projects

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements
Generous holidays
An additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Additional local benefits depending on your location

Fulltime

New

GSC: Digital Solutions Poland Tech Lead

Digital Solutions is a strategic technology team within CIB, focused on industri...

Location

Poland

Salary:

32000.00 - 36000.00 PLN / Month

HSBC

Expiration Date

June 20, 2026

Requirements

Strong experience in Markets technology (preferably in Global Macro - FX, Rates, Commodities or Equities), ideally in Front Office-facing roles
Proven experience delivering complex, distributed systems or data platforms
exposure to AI/ML, LLMs or advanced analytics is strongly preferred
Solid understanding of software engineering best practices (microservices, APIs, event-driven architectures, CI/CD, cloud-native patterns)
Strong people leadership skills, including coaching, performance management and capability development
Demonstrable experience leading engineering teams across multiple locations and time zones
Proven ability to manage stakeholders at senior levels, balancing business demand, risk and technology constraints
Strategic thinker with the ability to translate high-level business goals into clear, actionable technology plans
Strong communication skills, able to articulate complex technical concepts to non-technical audiences and vice versa
Be outcome-focused, resilient and comfortable operating in a fast-moving and evolving AI/technology landscape

Job Responsibility

Work within Digital Solutions as a senior technology leader with both global and local responsibilities
Lead the Digital Solutions Pods, setting the vision, priorities and ways of working globally
Drive consistent engineering standards, patterns and tooling across teams, promoting reuse, stability and observability
Promote a 'one team' culture, encouraging collaboration, knowledge sharing and cross-team pairing
Identify and manage cross-team dependencies, risks and issues, escalating where appropriate
Act as primary technology counterpart in the region to the Product Owners for AI-related initiatives for various asset classes
Engage Front Office stakeholders (Trading, Sales, Structuring, Quants) and Control functions (Risk, Finance, Compliance) to ensure AI solutions are usable, explainable and compliant
Oversee design and implementation of AI solutions for Digital Solutions (e.g. LLM agents, workflow automation, decision-support tools, analytics and MI), ensuring reliability, performance and scalability
Shape the AI strategy and delivery for various asset classes within Digital Solutions

What we offer

Additional car allowance in the amount of 4786 PLN (monthly, gross)
Variable pay is discretionary
healthcare
family friendly leaves
pension and life assurance
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)

Fulltime

Senior Software Engineer, Front End

Location

United States , San Francisco; New York

Salary:

Not provided

Kiddom

Expiration Date

Until further notice

Requirements

Will you need sponsorship to work in the United States?
This role is primarily based in San Francisco, CA or New York City, with a requirement to be in the office a few days a week. Are you able to relocate or work from one of these locations?
Have you used AI agents such as Cursor or Claude Code to build software?
Have you used markdown files within your codebase to guide the behavior of the coding agent?
Have you ever built a system that uses large language models and/or RAG to solve a problem or answer a user query?

Fulltime

Business Support Senior Associate

The Business Support Senior Associate at NTT DATA is responsible for delivering ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 2+ years’ experience in Chat support
Excellent verbal and written communication skills
Proficient with Windows PC applications
2+ months of experience requiring attention to detail, accuracy, and accountability
2+ months of experience communicating effectively in a professional/office setting
Typing speed of 35 wpm
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject
Ability to sit at a desk/remote for extended periods
Proficient with MS Office suites and leading CRM tools such as Salesforce

Job Responsibility

Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email
Ensuring customer satisfaction and meeting service standards
Processing and logging incoming chats/emails into the CRM system
Identifying customer needs
Forwarding and escalating inquiries to relevant individuals and departments
Communicating effectively and professionally to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and all products, services and processes
Collaborating with management or team members to address service issues
Analysing and clearing inquiries of the Team
Reaching out to various stakeholders for any further inquiry

Fulltime

Front Desk Manager

The primary responsibilities of the Front Desk Manager are to support and assist...

Location

United States of America , Miami

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of 3-5 years of related experience in luxury hotels and/or onboard cruise line
Familiar with basic shipboard operation
Fluent in written and spoken English and in additional language(s)
Knowledge of general office practices, procedures and equipment
Ability to prioritize tasks and work independently
Strong organizational, interpersonal and communication skills
Ability to interact with senior-level management and owner representatives
Adherence to specific scheduled working hours yet being flexible to operational requirements
Ability to interact professional in an international team
Capable to perform assigned duties under pressure (time constraints) and in a constant changing environment

Job Responsibility

Support and assist the Director of Rooms with all Guest Service-related matters
Responsible for the entire reception area according to FSY standards
Meet or exceed guest expectations on every occasion
Responsible for complying with/performing Safety/Environmental/Emergency Response duties as assigned
Reads and acknowledges documents as assigned in FSY Management System
Responsible for the correct handling of work arising daily/per cruise/monthly according to FSY standards
Monitors guest satisfaction and feedback and acts on any complaints or requests
Leads recovery meetings each voyage with all other onboard departments
Supports, coaches and trains Guest Service agents to meet the standards required in their job roles
Keeps and maintains accurate records of discussions/correspondence with Guests and communicates all complaints onboard to Director of Rooms

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms while onboard
Complimentary Employee Meals while onboard

Fulltime

Sr. Manager de Riesgo y Control

Individuals in Cross Disciplinary Controls are responsible for multiple activiti...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 8-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Support the assessment the effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes
Help drive and manage controls enhancements focused on increasing efficiency and reducing risk
Assist in the execution of Enterprise Risk Management Framework and adherence with Risk Management and Compliance Policies
Help assess activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Collaborate with key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures
Participate in issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
Support development of standardized risk and controls reporting to ensure sound, reliable, and consistent information exists across the organization, enabling better management and decision-making in line with the expectations of senior management, Board, and Regulators
Participate in the oversight of the operations of Citi's governance committees, including coordinating meetings, managing agendas, and ensuring follow-up on action items
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards
Actively participate on the detection, prevention and solution proposals for Risk identified as a result of a Major Incident (MIM), as well as review of existing processes and regulatory concerns

What we offer

Discover the top benefits offered to our global workforce, designed to support your well-being, growth and work-life balance

Fulltime

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Senior Front Office Agent

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