Senior Front Office Agent Job at Marriott Bonvoy (Hong Kong)

New

Senior Front Office Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality
Protecting company assets
Upholding quality standards
Ensuring uniform, personal appearance, and communications are professional

Job Responsibility

Deliver a smooth check-in and check-out
Build and experience that is memorable and unique
Take the initiative to deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share the highlights of the local area
Ensure transactions feel like part of the experience
Deliver the 'Gold Standards' of The Ritz-Carlton graciously and thoughtfully every day
Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

What we offer

Chance to be proud of the work you do and who you work with
Opportunity to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Fulltime

Senior Front Office Agent

Organize, confirm, process, and conduct all guest check-ins/check-outs, room res...

Location

China , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Secure payment
verify and adjust billing
Activate and file room keys
Process all guest requests and relay messages
Print contingency lists
Identify and explain room features to guests
supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
Follow up on any outstanding requests or problems from the previous day
Run and review daily reports/logs

Fulltime

Senior Front Office Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

China , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Deliver smooth check-in and check-out
Build memorable and unique guest experiences
Guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Create a safe workplace
Follow company policies and procedures
Maintain confidentiality

What we offer

Chance to be proud of work
Belong to an amazing global team
Become the best version of you

Fulltime

Senior Solution Architect - AI Business Solutions

The Microsoft Federal Civilian Business Unit is looking for a Business Applicati...

Location

United States , Reston

Salary:

122500.00 - 214600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR equivalent experience
2+ years managing multiple projects or portfolios
1+ year(s) experience leading blended, multidisciplinary teams
Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions
This role will require access to information that is controlled for export under U.S. export control regulations, potentially under the International Traffic in Arms Regulations or the Export Administration Regulations

Job Responsibility

Serve as a trusted advisor to senior executive stakeholders (e.g., CIO, CTO, CDO, etc.), shaping enterprise-wide Business Applications, AI, and digital transformation strategies aligned to mission priorities and measurable outcomes
Influence enterprise technology direction by translating complex business, customer experience, and operational challenges into cohesive, value-driven architectures across Business Applications, data, and cloud platforms
Provide technical vision and architectural leadership for large-scale, high-impact initiatives spanning Dynamics 365, Power Platform, Copilot Studio, and integrated Azure services
Provide vision and thought leadership on the use of AI and agents, to include development, deployment and governance considerations
Define and govern end-to-end enterprise architectures that are secure, compliant, scalable, and resilient, leveraging Microsoft reference architectures, Cloud Adoption Framework (CAF), Well-Architected Framework (WAF), and industry best practices
Lead architecture design workshops and executive technical briefings to align stakeholders on target-state architectures, roadmaps, and investment priorities
Lead modernization of customer engagement and service experiences, including Contact Center transformation using Dynamics 365 Customer Service, Omnichannel, Power Platform, Copilot, and AI-driven agents
Architect integrated solutions that connect front-office customer interactions with back-office business processes, analytics, and automation to improve customer satisfaction, operational efficiency, and workforce productivity
Guide customers in adopting AI-powered agents, copilots, and workflow automation at scale, with an emphasis on governance, security, and sustainable value realization
Drive long-term customer success by ensuring architectures enable adoption, usage growth, operational excellence, and solution longevity

Fulltime

Svp, global customer service and operations

Navan is seeking a bold and visionary SVP, Global Operations & Services to lead,...

Location

United States

Salary:

255000.00 - 400000.00 USD / Year

Navan

Expiration Date

Until further notice

Requirements

12+ years in Global Operations/Customer Service
At least 8+ years in senior leadership roles within high-growth, tech-forward organizations
Proven ability to scale a global customer support function that consistently delivers best-in-class CSAT and NPS in a fast-paced environment
Track record of leading transformation at scale while delivering measurable improvements in both customer satisfaction and operational excellence
Deep expertise in service strategy, process design (ex. Lean, Six Sigma), and leveraging predictive analytics and emerging technologies (GenAI)
Exceptional communicator with a consultative, cross-functional approach and experience working across regions and time zones
Comfortable navigating high-growth ambiguity, fast decision-making and resource allocation in evolving markets
Extensive domestic and international travel required

Job Responsibility

Define and Execute Global Strategy: Redefine the vision and strategy for a world class Global Operations and Service (GO&S) organization, leading large-scale transformation initiatives to deliver exceptional and seamless customer experiences across every channel
Pioneer Tech and AI Deployment: Own the deployment of Generative AI and automation technologies to accelerate problem resolution, deliver proactive support, and achieve step-change improvements in service quality and velocity
End-to-End Operational Ownership: Oversee all service operations - from front-line travel agents to back-office reconciliation - while establishing robust capacity planning, budgeting, and performance on key metrics (CSAT, NPS, SLA)
Drive Strategic Alignment: Foster a unified, customer-centric operating model by securing strategic alignment across key executive functions: Product, Engineering, Sales, and Customer Success
Build an Award-Winning Team: Cultivate a high-performing global team and champion a “customer first, always” mindset to elevate Navan’s support into an award-winning, best-in-class organization

What we offer

Generous medical plans
Dental and vision benefits with premiums covered by Navan
Various insurance options
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

New

Business Center Senior Associate

The Senior Associate vacancy is for someone with a proven reception and front de...

Location

Luxembourg , Luxembourg

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Proven reception and front desk experience
Charismatic and a problem solver
Good English and French mandatory
Capable to do easily all reception tasks with little or no supervision
Treatment of emails, calls, requests, complaints
Supervise the Junior Associates
Technical expertise in computer issues and telephone units’ instructions (suitable)
Master client’s complain handling
Provide support to the junior associates team
Model and represent the company having a senior posture and self-control

Job Responsibility

Guarantee a smooth operation of the reception in all buildings
Ensure the business centre(s) client experience
Be a reliable back-up to the Manager and Director in all daily operational areas of the centre(s)
Maintain and supervise the centre(s) quality of standards
Keep a professional and solutions oriented service to clients on a daily basis
Support to the Director during to increase sales and profitability by keeping clients satisfied and employees motivated
Check daily emails, requests, phone calls
Control and ensure that the centre(s) quality standard checks are done daily, weekly, monthly, and quarterly
Be an important contact to all suppliers to ensure a smooth running of the business centre(s)
Participate upon request in any refurbishment work or Facility Projects

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements
Generous holidays
An additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Additional local benefits depending on your location

Fulltime

Senior Software Engineer, Front End

Location

United States , San Francisco; New York

Salary:

Not provided

Kiddom

Expiration Date

Until further notice

Requirements

Will you need sponsorship to work in the United States?
This role is primarily based in San Francisco, CA or New York City, with a requirement to be in the office a few days a week. Are you able to relocate or work from one of these locations?
Have you used AI agents such as Cursor or Claude Code to build software?
Have you used markdown files within your codebase to guide the behavior of the coding agent?
Have you ever built a system that uses large language models and/or RAG to solve a problem or answer a user query?

Fulltime

Business Support Senior Associate

The Business Support Senior Associate at NTT DATA is responsible for delivering ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 2+ years’ experience in Chat support
Excellent verbal and written communication skills
Proficient with Windows PC applications
2+ months of experience requiring attention to detail, accuracy, and accountability
2+ months of experience communicating effectively in a professional/office setting
Typing speed of 35 wpm
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject
Ability to sit at a desk/remote for extended periods
Proficient with MS Office suites and leading CRM tools such as Salesforce

Job Responsibility

Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email
Ensuring customer satisfaction and meeting service standards
Processing and logging incoming chats/emails into the CRM system
Identifying customer needs
Forwarding and escalating inquiries to relevant individuals and departments
Communicating effectively and professionally to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and all products, services and processes
Collaborating with management or team members to address service issues
Analysing and clearing inquiries of the Team
Reaching out to various stakeholders for any further inquiry

Fulltime

Senior Front Office Agent

Marriott Bonvoy

Location:
China , Hong Kong

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 11, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Front Office Agent

Senior Front Office Agent

Senior Front Office Agent

Senior Front Office Agent

Senior Solution Architect - AI Business Solutions

Svp, global customer service and operations

Business Center Senior Associate

Senior Software Engineer, Front End

Business Support Senior Associate

Senior Front Office Agent

Marriott Bonvoy

Location:China , Hong Kong

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 11, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Front Office Agent

Senior Front Office Agent

Senior Front Office Agent

Senior Front Office Agent

Senior Solution Architect - AI Business Solutions

Svp, global customer service and operations

Business Center Senior Associate

Senior Software Engineer, Front End

Business Support Senior Associate

Location:
China , Hong Kong

Category:
Hospitality and Tourism

Contract Type:
Not provided

Job Posted:
April 11, 2026