Senior Front of House Security Officer Job at 360 Resourcing Solutions (Hammersmith)

New

Front Office Manager

The Front Office Manager is responsible for overseeing all front office operatio...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Minimum of 2 years of experience as a Front Office or Assistant Front Office Manager or an equivalent leadership role within Front Office Operations in a luxury hotel or upscale hospitality environment
Excellent personal presentation and interpersonal skills
Excellent reading, writing, and oral proficiency in English language
Must be able to speak, read, and write Bahasa Malaysia
Must have the right to work in Malaysia

Job Responsibility

Lead and collaborate on the entire guest journey from arrival to departure, ensuring every interaction reflects Four Seasons standards of warmth, precision and personalised care
Maintain a visible presence in the lobby during peak periods, personally engaging with all guests and coordinating pre-arrival planning and special requests
Monitor guest satisfaction through surveys and feedback platforms, review glitches daily and take ownership of service recovery with empathy and timely resolution
Implement preventive measures to reduce recurring issues and convert insights into continuous improvement actions
Recruit, train and mentor team members, fostering a positive culture built on the Four Seasons Golden Rule
Conduct performance evaluations, provide coaching and development plans, and maintain succession strength
Promote team member wellbeing through fair scheduling, recognition and open communication
Manage labour planning, including day-to-day scheduling, annual leave planning and overtime control
Monitor labour productivity and costs, ensuring compliance with policies and alignment with business needs and budget targets
Oversee daily Front Office operations, including room assignments, billing accuracy, cashier balancing, credit compliance and direct billing processes

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

Fulltime

New

Guest Relations Manager

Location

Japan , Tokyo

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College Education or equivalent
At least 3 years with Four Seasons Hotels & Resorts, preferably in a front of house position or has been 3 years or more in supervisory level

Job Responsibility

Oversees Front Desk/Guest Relations operations and acts as manager on duty in the hotel in the absent of senior manager
Maintain harmonious and professional relationship with all departments
Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Must have strong interpersonal skills and be able to relate to all levels of staff
Coaches staff to achieve evolve behavior & benchmarks standards of Guest Relations Assistant Manager / supervisor/Staff
Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed
Work closely with Guest Experience team for any guest experience/glitch occurred and follow up accordingly
Actively monitor lobby situation and work closely with Guest Experience team and provide assistance to the guest (VIP, Elite Guest, etc)
Works closely with Guest Service staff to ensure smooth handling of guest luggage, deliveries and special requests

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
50% F&B outlet discount for other Four Seasons Hotel in Japan
Complimentary Employee Meals
Social insurance
Define contribution benefit
Yearly health checks up

Fulltime

Resort Assistant Manager

Supervises a given shift at the Front Desk. Directs staff that performs the foll...

Location

United States of America , Maui

Salary:

77600.00 - 86000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Two years previous hotel management experience, preferably in the front office
Requires a working knowledge of the Front Desk and Concierges aspect of Four Seasons services, policies or operations and general knowledge of Housekeeping, the hotel and area
Requires knowledge for the ability to operate computer equipment and the reservations system
The ability to read and speak English
Tuberculosis Clearance
Maui Liquor License

Job Responsibility

Coordinates arrivals, departures and billing requirements with Sales and Catering Department
Blocks rooms for arrivals and ensures any discrepancies are resolved
Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Assures that all financial and credit procedures are followed
Follows up on credit problems with Front Office Manager and/or Credit Manager
Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
Takes action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees when senior managers are not available
Responds swiftly and effectively in any hotel emergency or safety situation
Checks guest in and out in an efficient and friendly manner, using guest name whenever possible

What we offer

Competitive salary & wages
Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
Excellent Training and Development opportunities
Learning & Development Subsidy
Many career opportunities within the hotel and to other Four Seasons
Employee Travel Program
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meal and Paid Meal Break

Fulltime

Dedicated Contract Support Officer

We are looking for experienced, highly motivated Dedicated Contract Support Offi...

Location

United Kingdom , KnightsBridge

Salary:

14.80 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent communication skills
Interpersonal skills and confidence is essential
Exceptional customer service skills
Reliable, trustworthy, and punctual
Resilient and calm under pressure with the ability to multi-task
Physically able to conduct all responsibilities associated with the roles documented
Ability to work to instruction and on your own initiative where required
Computer literate and confident with the use of Microsoft Office programmes
Demonstrate an awareness of security threats
Flexibility regarding working practices, hours, and responsibilities

Job Responsibility

Deliver outstanding customer service to staff, students, and visitors
Be very flexible as short notice shifts may be applicable
Take an active interest in, and give commitment to the client
Ensure that the environment and service is truly excellent and beyond expectation
Promote the client positively to all you come in to contact with
Be flexible and adaptable to all tasks or challenges
Ensure all contact is clear, courteous, polite, professional, and respectful
Ensure complete client/tenant/other service provider confidentiality
Appropriate use of CCTV/access control and any other electronic management system
Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice

What we offer

Access to Virtual GP
Above industry standards Employee Assistance Programme
Group Life Assurance
Personal Pension
Cycle to Work Scheme
Tech Scheme
Company Sick Pay Scheme
Long Service Awards
Recognition Awards
Comprehensive Training

Parttime

Assistant Front Office Manager

ABOUT L’ERMITAGE BEVERLY HILLS L’Ermitage Beverly Hills has been a sanctuary of ...

Location

United States , Beverly Hills

Salary:

Not provided

L'Ermitage Beverly Hills

Expiration Date

Until further notice

Requirements

2+ years of front office/guest service leadership experience, hotel/lodging environment highly preferred
High School diploma/GED
Strong understanding of lodging operations
reservations, appropriate guest service etiquette, etc.
Demonstrates natural leadership qualities with a positive, team-focused attitude
Available and willing to work flexible hours based on business needs including weekdays and weekends
Demonstrates strong communication, organizational, and problem-solving skills
Expresses sincere enthusiasm for the role and passion for guest services
Must know how to prioritize, delegate, and respond in a timely fashion
Able to work under pressure, multi-task, and stay focused while maintaining hospitality

Job Responsibility

Ensures that guests are greeted, checked in and out efficiently, and allocated rooms promptly and courteously to the established standards of performance
Readily available at all times to deal with problems or guest/staff issues or concerns, using best judgement to resolve outstanding issues empathetically and in the best interest of both the guest and the hotel
Circulates regularly throughout all Front of House areas, maintaining a high profile with guests and staff, while monitoring standards of performance with regard to these areas
Ensures that reservations are notated accurately regarding all special requests, concerns, etc.
Ensures accuracy of all charges on guest folios and addresses and/or corrects discrepancies immediately
Ensures that luggage/packages are delivered to and collected from rooms accurately, in a timely manner, and to the established standards of performance
Assistant senior leadership managing weekly schedules based on business needs
Guarantees check-in procedures are strictly adhered to and that the correct address and billing details are obtained from each guest
Monitors trends within the industry and make suggestions how these could be implemented
Adheres to all internal policies regarding compliance standards

Fulltime

Guest Relations Manager

Location

China , Hangzhou

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 5 years’ experience in related position with Four Seasons or other organization
Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest preferences
Mandarin speaking is required

Job Responsibility

Coordinates arrivals, departures and billing requirements with Sales and Catering Department
Blocks rooms for arrivals and ensures any discrepancies are resolved with Housekeeping
Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups accordingly to the guest preferences and requests
Assures that all financial and credit procedures are followed
Follows up on credit problems with Front Office Manager and/or Credit Manager
Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available
Responds swiftly and effectively in any hotel emergency or safety situation
Works closely with Security to ensure guest and staff safety is a priority

What we offer

Competitive Salary, wages and benefits
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Employee activities

Fulltime

Client Experience Host and Corporate Receptionist

Anabas Welcome is currently seeking to employ an experienced Corporate Experienc...

Location

United Kingdom , London

Salary:

35700.00 GBP / Year

Anabas

Expiration Date

July 23, 2026

Requirements

Minimum 1 year Corporate Reception Experience
Exemplary organisation and communication skills with excellent attention to detail
Ability to work in a fast-paced environment managing multiple tasks
Professional written and verbal communication skills
Strong Microsoft Office skills (Outlook, Excel, PowerPoint)
Previous experience with visitor management or space scheduling system
Ability to interact professionally at all levels including senior leadership
Impeccable personal presentation
Discretion and confidentiality
Experience working in a Law Firm desirable

Job Responsibility

Meet and greet all visitors in a friendly and professional way
Contact hosts regarding guest arrival and update visitors on waiting times
Escort guests from ground floor to meeting rooms or lobby
Manage meeting room bookings, amendments and cancellations
Supervise meeting room set-up including layout and AV/IT assistance
Handle incoming calls professionally
Work with department members to ensure seamless service
Conduct walkaround of reception and client floor for safety and welcoming environment
Offer refreshments to guests and keep refreshment points tidy
Assist with event coordination, visitor management and space booking

What we offer

28 days holiday per year including Bank Holidays
Employee Assistance Programme
Recognition and Reward scheme
Life Insurance 1 X annual salary
Cycle 2 Work scheme
Aviva Digital GP service
Recommend a friend scheme
Company events
Training & development opportunities

Fulltime

Dedicated Contract Support Officer

We are looking for experienced, highly motivated Dedicated Contract Support Offi...

Location

United Kingdom , London

Salary:

15.00 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent communication skills
Interpersonal skills and confidence is essential
Exceptional customer service skills
Reliable, trustworthy, and punctual
Resilient and calm under pressure with the ability to multi-task
Physically able to conduct all responsibilities associated with the roles documented
Ability to work to instruction and on your own initiative where required
Computer literate and confident with the use of Microsoft Office programmes
Demonstrate an awareness of security threats
Flexibility regarding working practices, hours, and responsibilities.

Job Responsibility

Deliver outstanding customer service to staff, students, and visitors
Be very flexible as short notice shifts may be applicable
Take an active interest in, and give commitment to the client
Ensure that the environment and service is truly excellent and beyond expectation
Promote the client positively to all you come in to contact with, throughout the customer journey
Be flexible and adaptable to all tasks or challenges
Ensure all contact, be it internal or external
is clear, courteous, polite, professional, and respectful
Ensure complete client/tenant/other service provider confidentiality
Appropriate use of CCTV/access control and any other electronic management system

What we offer

Access to Virtual GP
Above industry standards Employee Assistance Programme
Group Life Assurance
Personal Pension
Cycle to Work Scheme
Tech Scheme
Company Sick Pay Scheme
Long Service Awards
Recognition Awards
Comprehensive Training

Parttime

Select Country

Senior Front of House Security Officer

Job Description

Job Responsibility

Requirements

What we offer

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