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Senior Front of House Receptionist

https://www.office-angels.com Logo

Office Angels

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Location:
United Kingdom, London

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

30000.00 - 34000.00 GBP / Year

Job Description:

Senior Front of House Receptionist position at a private healthcare clinic in London, responsible for providing exceptional patient care and ensuring a seamless experience for patients and visitors

Job Responsibility:

  • Lead with excellence by taking ownership of the reception area
  • Manage patient arrivals and waiting areas, maintaining a positive and calm atmosphere
  • Serve as the first point of escalation for any reception or patient issues
  • Coordinate daily schedules, communicating proactively with clinicians and the administrative team
  • Warmly welcome patients, visitors, and clinicians with a friendly smile
  • Provide information and assistance to patients while maintaining confidentiality
  • Support billing processes and handle payments
  • Manage phone calls and inboxes, ensuring timely responses
  • Assist with diary management and correspondence for clinicians
  • Maintain clinical documentation and manage repeat prescription requests
  • Conduct regular checks for cleanliness and safety in the reception area
  • Support fire safety procedures and escalate maintenance issues

Requirements:

  • Significant experience as a Senior Receptionist or in a similar front-of-house position, ideally in healthcare or a professional services setting
  • Strong organizational and problem-solving skills with a keen ability to take ownership of tasks
  • Excellent communication skills to handle sensitive situations with professionalism and care
  • Proficiency in IT systems, including G-Suite (Docs, Sheets, Gmail, Calendar) and ideally patient record systems (e.g., Carebit)
  • A friendly, professional manner with a commitment to delivering excellent patient care and confidentiality

Nice to have:

  • Experience in healthcare or professional services setting
  • Experience with patient record systems (e.g., Carebit)

Additional Information:

Job Posted:
September 19, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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