Senior Front of House Receptionist, Office Angels

Senior Front of House Receptionist

Office Angels

Location:
United Kingdom, London

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

30000.00 - 34000.00 GBP / Year

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Job Description:

Senior Front of House Receptionist position at a private healthcare clinic in London, responsible for providing exceptional patient care and ensuring a seamless experience for patients and visitors

Job Responsibility:

Lead with excellence by taking ownership of the reception area
Manage patient arrivals and waiting areas, maintaining a positive and calm atmosphere
Serve as the first point of escalation for any reception or patient issues
Coordinate daily schedules, communicating proactively with clinicians and the administrative team
Warmly welcome patients, visitors, and clinicians with a friendly smile
Provide information and assistance to patients while maintaining confidentiality
Support billing processes and handle payments
Manage phone calls and inboxes, ensuring timely responses
Assist with diary management and correspondence for clinicians
Maintain clinical documentation and manage repeat prescription requests
Conduct regular checks for cleanliness and safety in the reception area
Support fire safety procedures and escalate maintenance issues

Requirements:

Significant experience as a Senior Receptionist or in a similar front-of-house position, ideally in healthcare or a professional services setting
Strong organizational and problem-solving skills with a keen ability to take ownership of tasks
Excellent communication skills to handle sensitive situations with professionalism and care
Proficiency in IT systems, including G-Suite (Docs, Sheets, Gmail, Calendar) and ideally patient record systems (e.g., Carebit)
A friendly, professional manner with a commitment to delivering excellent patient care and confidentiality

Nice to have:

Experience in healthcare or professional services setting
Experience with patient record systems (e.g., Carebit)

Additional Information:

Job Posted:
September 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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