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Senior Front of House Receptionist

United Kingdom, London Employment contract 32000.00 - 35000.00 GBP / Year · Job Posted October 06, 2025
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Job Description

Senior Front of House Receptionist position at a private healthcare clinic in London. The role involves leading the reception area, managing patient arrivals, coordinating schedules, providing administrative support, and ensuring health and safety standards. The position requires a confident and highly organized individual passionate about providing exceptional patient care in a supportive and collaborative environment.

Job Responsibility

  • Lead with excellence by taking ownership of the reception area and ensuring it is professional and welcoming
  • Manage patient arrivals and waiting areas, maintaining a positive and calm atmosphere
  • Serve as the first point of escalation for any reception or patient issues
  • Coordinate daily schedules and communicate proactively with clinicians and administrative team
  • Warmly welcome patients, visitors, and clinicians
  • Provide information and assistance to patients while maintaining confidentiality
  • Support billing processes and handle payments
  • Manage phone calls and inboxes, ensuring timely responses
  • Assist with diary management and correspondence for clinicians
  • Maintain clinical documentation and manage repeat prescription requests
  • Conduct regular checks for cleanliness and safety in the reception area
  • Support fire safety procedures and escalate maintenance issues

Requirements

  • Significant experience as a Senior Receptionist or in a similar front-of-house position, ideally in healthcare or a professional services setting
  • Strong organizational and problem-solving skills with a keen ability to take ownership of tasks
  • Excellent communication skills to handle sensitive situations with professionalism and care
  • Proficiency in IT systems, including G-Suite (Docs, Sheets, Gmail, Calendar) and ideally patient record systems (e.g., Carebit)
  • A friendly, professional manner with a commitment to delivering excellent patient care and confidentiality

Nice to have

  • Experience in healthcare setting
  • Experience with patient record systems like Carebit

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