Senior Front of House Receptionist

• Assist the account manager in day-to-day operations and act as their deputy during absence
• Provide a professional and courteous welcome to all visitors
• Proactively engage with occupiers and visitors, building and maintaining strong relationships
• Manage room/event bookings, visitor management system, access control
• Resolve escalated guest issues and complaints with professionalism
• Oversee daily reception operations, ensuring all procedures are followed
• Building rapport through liaison with client meetings and agency office leads
• Manage client floor meeting room books and hospitality requests
• Support and monitor visitor management system
• Maintain a high standard of front-of-house service
• Monitor requests to reception and facilities e-mail address and resolve queries
• Ensure visitor passes for events and client meetings have been prepared correctly
• Work closely with other team members in a one team approach
• Internal liaison with helpdesk and events support
• Deal with any reasonable requests from management team
• To be a fire marshal and assist with evacuations of the building
• Act as the ‘go-to’ contact for all floor occupants and visitors
• Building strong relationships with stakeholders
• Ensuring compliance with health & safety and environmental standards
• Take reasonable care of your own health and safety and that of others
• Work in line with the equality & diversity policy
• Carry out all responsibilities using the anabas values
• Support all company policies
• Adhere to approved operational procedures
• Participate in the staff appraisal and development opportunities

• SIA licence required
• BS7858 security vetting clearance required
• 2 years experience in the corporate Front of House, FM industry
• Experience/background in Facilities Management beneficial
• Must know how to motivate, manage and coach staff
• Ability to provide great customer service
• High standards in operational delivery
• Ability to understand client requirements

SIA licence is desirable

• 33 days holiday per year including bank holidays
• Employee assistance programme
• Recognition and reward scheme
• Life insurance 1 x annual salary
• Cycle 2 work scheme
• Recommend a friend scheme
• Company events
• Training & development opportunity