Senior Front of House Receptionist Job at Anabas (Manchester)

Senior Front of House Receptionist

Anabas

Location:
United Kingdom , Manchester

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

34000.00 GBP / Year

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Job Description:

Anabas is currently seeking to employ an experienced Senior Front of House Receptionist to provide an exceptional client experience through the delivery of their duties in Manchester. The Senior Front of House Receptionist role is very client interactive and therefore needs the position holder to be able to provide great customer service, high standards in operational delivery and ability to understand what is needed to ensure the client requirements are met. The position holder will have to step up responsibilities for the contract Account Manager and will also have staff responsibilities so must know how to motivate, manage and coach the staff reporting into them.

Job Responsibility:

Assist the Account Manager in day-to-day operations and act as their deputy during absence
Provide a professional and courteous welcome to all visitors
Proactively engage with occupiers and visitors, building and maintaining strong relationships
Manage room/event bookings, visitor management system, access control
Resolve escalated guest issues and complaints with professionalism
Oversee daily reception operations, ensuring all procedures are followed
Building rapport through liaison with client meetings and agency office leads
Manage client floor meeting room books and hospitality requests
Support and monitor Visitor Management System
Maintain a high standard of front-of-house service
Monitor requests to Reception and Facilities e-mail address and resolve queries
Ensure visitor passes for events and client meetings have been prepared correctly
Work closely with other team members in a one team approach
Internal liaison with helpdesk and events support
Deal with any reasonable requests from Anabas Management team
To be a fire marshal and assist with evacuations of the building
Act as the ‘go-to’ contact for all floor occupants and visitors
Building strong relationships with stakeholders
Ensuring compliance with Health & Safety and Environmental standards
Take reasonable care of your own health and safety and that of others
Work in line with the Equality & Diversity Policy
Carry out all responsibilities using the Anabas values
Support all company policies
Adhere to approved operational procedures
Participate in the staff appraisal and development opportunities

Requirements:

2 years experience in the corporate Front of House, FM industry
SIA licence is required
BS7858 security vetting clearance
Ability to provide great customer service
High standards in operational delivery
Ability to understand client requirements
Ability to motivate, manage and coach staff

What we offer:

33 days holiday per year including Bank Holidays
Employee Assistance Programme
Recognition and Reward scheme
Life Insurance 1 X annual salary
Cycle 2 Work scheme
Recommend a friend scheme
Company events
Training & development opportunity

Additional Information:

Job Posted:
January 06, 2026

Expiration:
January 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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