Senior Front of House Receptionist Jobs

Senior Front of House Receptionist

Anabas

Location:
United Kingdom, London

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

35000.00 GBP / Year

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Job Description:

Anabas is a dynamic, national Facilities Management company specializing in providing top-tier workplace experiences for corporate office occupiers. We are currently seeking an experienced Senior Front of House Receptionist to deliver exceptional client service and reception responsibilities to one of our prestigious clients in Central London. This is a client-facing role where you will be responsible for delivering a 5-star customer experience.

Job Responsibility:

Welcome guests warmly and ensure a seamless check-in/check-out process, following SOP’s
Resolve escalated guest issues and complaints with professionalism while oversee daily reception operations, ensuring all procedures are followed
Own the organising and delivery of exceptional event management services to the client, including working with the client on creating the event specification, in collaboration with the Floor Captain
Sourcing internal event support eg, overtime with Setting up/down the event, exceeding customer expectations
Be the main point of client contact on the day of the event
Manage room bookings, cancellations, and guest preferences
Ensure accurate record-keeping and compliance with data protection policies
Lead by example in upholding grooming, presentation, and service standards
Monitor the stock level as part of the management and ordering groceries
Assist Floor Captain with Event arrangments, set up and beakdown
Assist Floor Captain with carrying out floor walks and cleaning audits when requested
Ensure adherence to health, safety, and fire procedures
Maintain a clean, organized, and welcoming reception area
Assist with NDA’s as and when required for new site attenances
Assist Floor Captain with Site Inductions of Contractors when requested

Requirements:

Previous experience in a luxury office environment
Proven ability to supervise or mentor junior staff
Excellent communication, interpersonal, and problem-solving skills
Strong organizational and multitasking abilities
Immaculate presentation and professional demeanour
Calm under pressure and solution-oriented
Passion for delivering outstanding customer service
Leadership qualities and a collaborative approach

What we offer:

Employee Assistance Programme: Access to confidential support and advice on various life issues through our health provider, Health Assured
Life Assured App: A comprehensive resource for enhancing your health and wellbeing
Recognition & Reward Scheme: Managers can recognize outstanding performance with financial rewards
Cycle to Work Scheme: Opportunity to purchase a bike and accessories through salary sacrifice
Refer a Friend Scheme: Receive a referral payment for recommending a new team member to join Anabas
Company Events: Enjoy team-building events throughout the year

Additional Information:

Job Posted:
December 18, 2025

Expiration:
December 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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