Senior Fraud Operations Analyst Job at Shopify

Fraud Analyst

Step into the role of Fraud Analyst at Barclays, where you'll provide first-clas...

Location

India , Noida

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Delivering exceptional customer service through multiple channels such as chat, email, and phone while resolving complex queries
Collaborating with internal teams to align and improve customer care processes and provide feedback for enhancements
Investigating and resolving customer inquiries related to bank products and services, including transactions and account issues
Preparing and presenting reports on customer performance and insights to senior stakeholders
Identifying industry trends and implement best practices to enhance efficiency and overall customer experience
Strong understanding of backend operations with the ability to manage and streamline internal processes
Experience in fraud operations, including identifying suspicious patterns and preventing fraudulent activities
Proficiency in scan detection techniques to quickly flag and investigate anomalies
Knowledge of chargeback processing, ensuring accurate assessment, documentation, and resolution of disputes
risk and controls

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
To meet the needs of stakeholders/ customers through operational excellence and customer service
Perform prescribed activities in a timely manner and to a high standard

What we offer

modern workspaces, collaborative areas, and state-of-the-art meeting rooms
wellness rooms
on-site cafeterias
fitness centers
tech-equipped workstations
flexible working arrangements
hybrid working

Fulltime

Compliance AML Execution Senior Analyst

Are you looking for a career move that will put you at the heart of a global fin...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Proven work experience directly related to complex and sensitive investigations, or any combination of AML/BSA, fraud, financial irregularities, etc.
Experience completing quality checking is desirable
KYC and CDD/EDD experience, including good understanding of various corporate structures including offshore Trusts, Funds, and Special Purpose Vehicles etc.
General and broad understanding of key AML and reputational risks, including PEPs, Sanctions, AB&C
Knowledge of international and regional AML laws and regulations and FATF recommendations
Understanding of emerging markets and high risk industries and cash management products and correspondent banking
Commitment to co-operative and collaborative working
Ability to work simultaneously with multiple conflicting priorities, timelines and stakeholders

Job Responsibility

Complete PTR reviews within specific time period and the make sure the report is in line with the PTR requirement / procedure
Perform detail analysis of transactional activity to identify unusual/suspicious activity based on AML red flag / typologies knowledge
Analysing and improving the operational processes and recommending solutions to increase efficiency and effectiveness
Developing and maintaining positive relationships with key stake holders, regional, and country Compliance, Operations and Technology
Act as Subject Matter Expert for the team of analysts
Assist with Quality Checking the work of junior analysts
Support with the improvement of procedures and processes
Conduct risk reviews on unusual/suspicious activity

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Governance, Audit Engagement and Issue Life Cycle Senior Analyst

As a Senior Analyst for Governance, Audit Engagement and Issue Life Cycle, you w...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in a related field or equivalent work experience, education, and/or training preferred
Experience in Human Resources, Internal Audit, Compliance and/or Risk Management
Strong relationship building and relationship management skills for interfacing with all levels of internal and external audit and senior management
Excellent project management and organizational skills
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in Microsoft Office, including MS Excel, PowerPoint, Word, etc
Self-motivated and detail oriented

Job Responsibility

Assist in contributing to the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy, and Control Inventory
Provide support in the identification of issue root cause, partnering with control and process owners to recommend holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in accordance with Issue Management and Escalation Policies
Support the implementation of the HR Issue Management Procedure, including monitoring of control breaches and dissemination of learnings across other functional HR units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist
Influence decisions on the review and challenge process on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution
Work with the team to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc.), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures
Provide support to identify, assess, record and respond to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements
Perform analysis to support risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g., third party, fraud, sanctions etc) (if applicable)
Be involved with the implementation of standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Graduate AI Analyst

Launch your change & tech career with Grayce. At Grayce, we grow the next genera...

Location

United Kingdom , Bridgend

Salary:

25000.00 GBP / Year

GRAYCE

Expiration Date

Until further notice

Requirements

Analytical Thinking
Curiosity & Learning Agility
Collaboration & Communication
Initiative & Ownership
Degree in AI, Data Science, Computer Science, Maths, Engineering, Business Analytics, Psychology/Cognitive Science — or any degree with strong analytical skills and a passion for technology

Job Responsibility

Help design, test and optimise AI solutions that support underwriting, claims, fraud prevention, and customer operations
Work alongside senior analysts, engineers, and business teams to explore how AI agents can reason, plan and act autonomously to solve real business problems

What we offer

Structured development programme with coaching, training & certifications
Real responsibility on client projects from day one
A supportive community of early‑career analysts
Hybrid working options in Bridgend
Clear career pathways into AI engineering, analytics, automation & digital transformation

Fulltime

Fraud Strategy Manager

Navan is expanding its Fraud Risk Management organization to build world-class f...

Location

United States , Dallas

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

7–10+ years of experience in fraud strategy, fraud analytics, or financial crime risk management
Strong experience designing and managing fraud rules, policies, and decision strategies in production environments
Deep understanding of how machine learning models and features are used to inform fraud decisions
Proficiency in SQL and strong working knowledge of Python for analysis and strategy validation
Experience working with large-scale data platforms such as Snowflake, Databricks, Spark, or similar
Solid understanding of card payments, transaction flows, identity verification, and fraud typologies (ATO, synthetic identity, first-party fraud, third-party fraud, scams)
Demonstrated ability to partner effectively with Data Science, Engineering, Product, and Fraud Operations teams
Strong analytical mindset with the ability to translate complex data into clear, actionable strategy decisions
Excellent communication skills, including presenting strategy recommendations to senior leadership
Experience in fintech, payments, travel, or e-commerce environments preferred

Job Responsibility

Own and drive fraud strategy for key risk areas across travel and expense, balancing fraud loss reduction with customer experience
Design and evolve fraud rules, thresholds, and decision workflows, informed by data science models, ML features, and investigative insights
Partner closely with Data Science teams to translate machine learning model outputs and features into effective, explainable fraud strategies
Lead strategy development across onboarding, payments, expense submissions, and transaction monitoring
Apply advanced analytics techniques (trend analysis, segmentation, clustering, network analysis) to identify emerging fraud patterns and control gaps
Perform root-cause analysis and loss attribution, quantifying financial impact and prioritizing strategy improvements
Own strategy performance metrics, including fraud loss, approval rates, false positives, and customer friction
Collaborate cross-functionally with Fraud Operations to ensure strategies are operationally executable and continuously optimized
Partner with Engineering and Product to implement fraud strategies into real-time and batch decisioning systems
Drive experimentation and A/B testing of rules, thresholds, and model-driven strategies

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

Senior Analyst, Fraud Strategy

As a Senior Analyst, Fraud Strategy, you will be the critical link between our b...

Location

Canada , Calgary

Salary:

Not provided

Neo Financial

Expiration Date

Until further notice

Requirements

5+ years of career experience with a heavy emphasis on fraud prevention, risk management, or fintech operations
Advanced proficiency in SQL is non-negotiable
Comfortable manipulating large datasets
Python/R experience is highly preferred
Proven ability to mentor junior analysts and step into leadership gaps
Deep understanding of credit risk, lending lifecycles, and how fraud mitigation impacts user friction and conversion
Ability to explain a complex technical vulnerability to a non-technical stakeholder
Thrive in fast-paced, iterative environments and comfortable with ambiguity

Job Responsibility

Take ownership of fraud initiatives, acting as a point of escalation and leadership for the Fraud team when needed
Partner with Data Science, Engineering, and Product teams to translate high-level business goals into robust technical specifications and agile user stories
Use SQL to interrogate complex datasets, identifying emerging fraud patterns and trends
Develop and maintain the source of truth documentation, including complex process flows and system diagrams that map our fraud ecosystem
Lead the development, testing, and deployment of next-generation fraud rules and machine learning model integrations
Provide the narrative—explaining the why behind the metrics to executive stakeholders

What we offer

Earn meaningful equity through stock options

Fulltime

Safety Response Operations Lead

The Global Safety Response Operations Lead is a hands-on team lead who both mana...

Location

Singapore

Salary:

Not provided

OpenAI

Expiration Date

Until further notice

Requirements

5+ years in Trust & Safety, Risk Operations, Investigations, Fraud, Annotation, or platform integrity
4+ years of people leadership or senior-level operational ownership
strong decision-maker in ambiguous, high-risk environments
communicate complex safety and risk decisions clearly and credibly
translate between frontline operations and strategic stakeholders
skilled at influencing without authority
deeply familiar with content moderation, user safety, fraud, or developer risk frameworks
use data, tooling, and automation to improve quality, efficiency, and scale
comfortable leading in a 24/7, high-pressure operational environment

Job Responsibility

Lead and coach a regional team of Safety Response Analysts
Own regional operational outcomes, including utilization, SLA adherence, backlog health, and quality benchmarks
Handle and oversee the most complex and high-risk cases
Contribute directly to frontline work (20–30%), including investigations, enforcement decisions, and regulatory or legal escalations
Partner cross-functionally with Product, Policy, Legal, Investigations, and local market teams
Drive operational excellence and continuous improvement
Identify emerging risks and trends

Fulltime

Fraud Project Senior Analyst

The Project Sr Analyst is a seasoned professional role. Applies in-depth discipl...

Location

United States , Sioux Falls; San Antonio; Wilmington; O'Fallon; Jacksonville; Florence; Johnson City

Salary:

81840.00 - 122760.00 USD / Year

Citi

Expiration Date

April 27, 2026

Requirements

5-8 years relevant experience
Strong organizational and time management skills
Strong communication skills both written and verbal
Microsoft Office Suite experience
Project Management experience is preferred
Bachelor’s/University degree or equivalent experience

Job Responsibility

Ensure creation of project plan, stakeholder management plan, acceptance plan, and central project issue log
Identify key stakeholders who will participate in project scope definition. Identify, document, and understand project dependencies
Ensure appropriate resources are assigned to project & monitor commitment
Ensure change control is executed throughout project
Establish project communication needs and support creation of project communication plan
Track actual project costs, identify variances, and reforecast project costs as needed
Measure project management performance against standards
Create the project risk management plan
Work with procurement team to create, administer, track, and eventually close project contracts
Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Senior Fraud Operations Analyst

Shopify

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 26, 2026

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