Senior Fraud Officer, HSBC

HSBC

Location:
China, Foshan

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. The Senior Fraud Officer role focuses on fraud risk investigation, analysis, and operational risk management while ensuring customer fairness and adhering to HSBC's governance frameworks.

Job Responsibility:

Conduct investigation and handle calls related to fraud risk, including fraud risk analysis, red flags identified, report writing, and customer communication
Ensure the fair treatment of customers is at the heart of all actions
Manage and mitigate operational risks in day-to-day operations
Make informed decisions in accordance with HSBC's Financial Crime Risk Appetite
Oversee and manage operational risks in accordance with the Group Standards Manual, Risk FIM, and relevant guidelines and standards
Escalate operational risks and issues in a timely manner when necessary.

Requirements:

Ability to demonstrate strong organizational and time management skills to meet department standards of productivity and quality in a production environment
Achieve results while managing workloads for multiple products, potentially across various platforms and systems
Excellent communication with strong customer service skills - Effective conversational skills, proficient in both spoken and written English/ Cantonese/Mandarin
Ability to write business letters and reports
Analytical - Strong decision making and analytical skills. Experience using data and observation to support judgements and complex customer interactions
Detail oriented - Research and patiently review the case
Multitasking ability - Toggle between multiple applications and ability to work on multiple tasks
Domain knowledge curiosity - Awareness of changing Fraud Landscape, fraud schemes, fraud prevention methods, fraud detection tools and industry fraud trends
Timely escalation of fraud trends, suspicious activity, issues, etc., to Management and Fraud Risk
Capacity to be self-reliant and opportunity to demonstrate initiative
Knowledge of MS Office products
Rotating shift from 9:00 to 22:00
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment.

Additional Information:

Job Posted:
August 23, 2025

Expiration:
September 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Fraud Officer

HSBC

Location:China, Foshan

Category:Finance

Contract Type:Employment contract