Senior Fraud Officer, HSBC

HSBC

Location:
China, Foshan

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is currently hiring for the position of Senior Fraud Officer to join its Fraud Mitigation Service team. The role includes conducting investigations, managing fraud risk, and ensuring customers are treated fairly in alignment with HSBC's values and compliance frameworks. The position involves working closely with operational risk management structures like the 'Three Lines of Defence' and contributing to fraud mitigation strategies.

Job Responsibility:

Conduct investigation and handle calls related to fraud risk
Analyze fraud risk, identify red flags, and write reports
Communicate with customers regarding fraud-related issues
Ensure fair treatment of customers in alignment with HSBC's values
Manage and mitigate operational risks in day-to-day operations
Ensure actions comply with HSBC's Financial Crime Risk Appetite and risk management frameworks
Use the Operational Risk Management Framework to manage risks
Ensure adherence to operational guidelines and escalate issues when necessary.

Requirements:

Ability to demonstrate strong organizational and time management skills to meet department standards of productivity and quality in a production environment
Achieve results while managing workloads for multiple products, potentially across various platforms and systems
Processes and procedures within HSBC are constantly changing with the introduction of new systems and products. The job-holder will need to be flexible in approach
Different styles of investigation and reporting will be required, dependant on the nature and location of the incident. Consequently, the jobholder must quickly understand how unfamiliar and varied systems and procedures operate, facilitating the identification of relevant issues, and use the acquired knowledge proactively in order to progress investigations
Minimal supervision and consistent coaching and development from immediate supervisor
Adherence to policy and procedures with expectation of appropriate judgment and discretion being exercised
Timely escalation of Fraud Trends, issues, etcs to Management and Fraud Risk
Capacity to be self-reliant and opportunity to demonstrate initiative.

Nice to have:

Flexibility in adapting to new systems and products
Initiative and self-reliance
Ability to work under minimal supervision.

What we offer:

Flexible working
Inclusive and diverse work environment
Continuous professional development
Opportunities to grow within HSBC.

Additional Information:

Job Posted:
July 31, 2025

Expiration:
August 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Fraud Officer