Senior Fraud Officer, HSBC

HSBC

Location:
China, Guangzhou

Category:
Call Center

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Fraud Officer - AMH FRAUD DETECTION - GZC.

Job Responsibility:

Understand and master the latest/active fraudulent activities in the market and reduce/avoid fraud losses for clients through your valuable work
System monitoring and telephone verification of suspicious transaction cases with guests to prevent any possible fraudulent activity, where a stolen or lost card needs to be replaced with the guest
If fraudulent transactions are found, they should be referred to relevant departments for investigation of suspected fraud cases in accordance with procedures and procedures to minimize the risk of exposure and loss
Handle inbound and outbound calls for fraud reporting and take proper actions to assist the bank to mitigate fraud risk.

Requirements:

Domain Experience - Min 2 years fraud or financial services or customer service experience
Communication - Effective conversational skills, Proficient in both spoken and written English/ Cantonese/Mandarin
Excellent communication and customer service skills
Basic understanding of MS Office. etc.
Flexible to working in a 24x7 process in rotational shifts, including weekends
Multitasking Ability - Toggle between Multiple applications and ability to work on multiple task
Detail oriented - Research and patiently review the case
Analytical - Strong decision making and analytical skills. Experience using data and observation to support judgements and complex customer interactions
Domain Knowledge Curiosity - Awareness of changing Fraud Landscape, fraud schemes, fraud prevention methods, fraud detection tools and industry fraud trends
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment.

Additional Information:

Job Posted:
August 23, 2025

Expiration:
September 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Fraud Officer

HSBC

Location:China, Guangzhou

Category:Call Center

Contract Type:Employment contract