Senior Fraud Officer

• Rapidly disposition alerts via a preliminary review to filter alerts that can readily be negated
• conduct detailed investigations utilizing all internal and external sources available
• verify suspicious activities via outbound calls
• follow up with customers for education, mitigation, prevention, etc.
• handle fraud reporting calls and fraud-related inquiries
• act as Subject Matter Expert for the department
• provide support to new trainees, underperformers, and resolve queries
• communicate updates and procedural clarifications to the team.

• Domain experience - Min 2 years fraud or financial services or customer service experience
• Excellent communication - Effective conversational skills, proficient in both spoken and written English/ Cantonese/Mandarin
• Strong customer service skills
• Ability to write business letters and reports
• Analytical - Strong decision making and analytical skills. Experience using data and observation to support judgements and complex customer interactions
• Detail oriented - Research and patiently review the case
• Multitasking ability - Toggle between multiple applications and ability to work on multiple task
• Domain knowledge curiosity - Awareness of changing Fraud Landscape, fraud schemes, fraud prevention methods, fraud detection tools and industry fraud trends
• Timely escalation of fraud trends, suspicious activity, issues, etcs to Management and Fraud Risk
• Basic understanding of MS Office
• Flexible to working in a 24x7 process in rotational shifts, including weekends.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

• Fosters continuous professional development
• flexible working
• opportunities to grow within an inclusive and diverse environment.