Senior Fraud Officer, HSBC

Senior Fraud Officer

HSBC

Location:
China, Foshan

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Senior Fraud Officer role at HSBC focusing on preventing fraudulent activities, monitoring suspicious transactions, and minimizing fraud losses for clients through systematic verification and investigation processes.

Job Responsibility:

Understand and master the latest/active fraudulent activities in the market and reduce/avoid fraud losses for clients
System monitoring and telephone verification of suspicious transaction cases with guests to prevent any possible fraudulent activity
Replace stolen or lost cards for guests
Refer fraudulent transactions to relevant departments for investigation in accordance with procedures
Handle inbound and outbound calls for fraud reporting and take proper actions to assist the bank to mitigate fraud risk

Requirements:

Domain Experience - Min 2 years fraud or financial services or customer service experience
Communication - Effective conversational skills, Proficient in both spoken and written English/Cantonese/Mandarin
Excellent communication and customer service skills
Basic understanding of MS Office
Flexible to working in a 24x7 process in rotational shifts, including weekends
Multitasking Ability - Toggle between Multiple applications and ability to work on multiple task
Detail oriented - Research and patiently review the case
Analytical - Strong decision making and analytical skills
Experience using data and observation to support judgements and complex customer interactions
Domain Knowledge Curiosity - Awareness of changing Fraud Landscape, fraud schemes, fraud prevention methods, fraud detection tools and industry fraud trends

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
September 16, 2025

Expiration:
October 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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