Senior Fraud Management Manager, HSBC

HSBC

Location:
Hong Kong, Mongkok

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This role will lead our Payment and Banking Fraud SME team within HASE WPB Fraud Management focusing on the Design & Delivery and maintenance of fraud controls. The individual will be responsible for the development of the overarching fraud investment strategy, ensuring control issues are resolved, project delivery, improving customer experience and provision of fraud SME input into HASE wide change activities. This is to ensure that fraud controls are built in an effective and efficient manner that support business growth and create amazing customer experiences.

Job Responsibility:

Leads a team of SMEs of Payment and General Banking fraud who will own the design, maintain, development and implement fraud controls and/or act as SMEs into bank wide initiatives to ensure fraud risk and controls are adequately designed
Drives, designs and delivers Payment and General Banking mitigation strategy for controls in HASE
Delivers market level solutions whilst building out the multi-market platforms and effectively balancing the trade-off between tactical and strategic delivery
Builds a clear roadmap of key capabilities needed to support growth across the business for the end to end management of fraud and customer experience i.e. cross Prevention, Detection, Respond & Remediation of fraud
Working with lines of business and Risk Owners develops and maintains a prioritised backlog of bank wide investment needed to address current and future requirements in line with the overarching strategy and business objectives
Research the wider industry for new and innovative new solutions that could benefit the Bank or its customers
Work with and manage third parties, such as card schemes and other vendors, to drive forward control enhancements for HASE WPB
Ensure benefits from any change delivered into the business is clearly tracked and fed into AOP planning
Ensure delivery of all HASE WPB led initiatives in line with group standards, attending governance where necessary
Support the respond to any flash fraud attacks working with the wider business to design, develop and implement any required to any fraud controls with a focus on driving excellent customer experiences
Resolve control issues by driving out enhancements in fraud/operations
Act as the deputy of Head of Payment and Banking Fraud HASE WPB

Requirements:

University graduate or above
The role holder will ideally have at least 5 years leadership level experience within an existing Fraud Strategy/Management or Transformation function
Detailed knowledge of WPBs products and processes
Preferably experience working with LEAs
Experience of designing, developing and implementing Fraud Detection systems such as, SAS EFM, Falcon, Biocatch, Hunter, Feedzai and Threatmetrix
Past experience of designing developing and leading analytically based or major operational projects would be an advantage
Knowledge of strategic delivery of controls, processes and design methods within a large multi faceted operation
Operational experience and experience resolving operational challenges would be an beneficial
Experience of working within a multi matrixed organization engaging with executive level stakeholders is essential

What we offer:

Dynamic working environment
Good career development opportunities
Competitive compensation packages

Additional Information:

Job Posted:
May 12, 2025

Expiration:
June 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Fraud Management Manager

HSBC

Location:Hong Kong, Mongkok

Category:Banking

Contract Type:Employment contract