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Senior Forward Deployment Engineering Delivery Consultant

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PagerDuty

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Location:
Chile , Santiago

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The Senior PagerDuty - Forward Deployment Engineering Consultant is a pivotal leadership role responsible for overseeing the end-to-end development, deployment, and optimization of PagerDuty's platform and AI-driven solutions for enterprise customers. This position requires experience in software development, architecture, and deployment, coupled with a deep technical understanding of AI integration practices and advanced development technologies. The successful candidate will guide fast implementation projects, leveraging generative AI and automation to enhance customer outcomes from initial scoping and design through to production deployment and ongoing service enhancement. Additionally, they will serve as the principal liaison between customers and internal teams, including Support, Success, Engineering, Professional Services, and Education, as well as between customers and PagerDuty’s Product & Development teams, ensuring that technical strategies align with business objectives. This role also involves mentoring junior consultants, leading technical workshops on AI-powered solutions, and representing PagerDuty in external forums to advance modern development and deployment practices.

Job Responsibility:

  • Collaborate with PagerDuty customers on the successful design, development, and implementation of solutions across the PagerDuty Operations Cloud
  • Collaborate with large-scale enterprises to perform comprehensive scoping assessments, ensuring that the specific technical and business requirements for platform deployment and AI solutions are thoroughly defined and aligned with organizational objectives
  • Lead end-to-end deployment projects by planning, coordinating, and executing the integration of PagerDuty solutions, leveraging advanced development techniques to ensure seamless transitions and minimal disruption to ongoing business operations
  • Partner across the organization’s customer-facing teams (Support, Success, Engineering, Professional Services, Education) as the Subject Matter Expert related to PagerDuty Operations Cloud
  • Support customer account teams in customer meetings, business reviews, and strategy, deployment, and upgrade planning, particularly where new product features or improvements may be required
  • Partner across PagerDuty Product & Development teams as the Subject Matter Expert, bringing direct customer feedback for new features, AI capabilities, and integration requirements for improvement in future product releases
  • Develop a deep understanding of PagerDuty products, solutions, integrations, processes, and workflows used in typical customer engagements

Requirements:

  • 5–8 years of experience as a Software Developer or Engineer in enterprise-level environments
  • Proficient in AWS, Kubernetes, Serverless architectures, and CI/CD pipelines
  • Experienced in deploying generative AI models and integrating them into complex platforms
  • Skilled in using AI Coding Assistants (Claude Code, Cursor, Gemini) for rapid prototyping and agent-based delivery
  • Proficient in Python, Java, React, and TypeScript for building REST APIs and data pipelines
  • Proven track record in debugging, testing, security, and managing the full software delivery lifecycle
  • Experience managing large-scale platform deployments and AI initiatives from scoping to delivery
  • Ability to influence senior executives and translate technical strategies into business outcomes
  • Strong background in leading cross-functional teams and fostering collaborative, high-performance environments
  • Advanced credentials in AI, Cloud (AWS/Azure/GCP), or DevOps/SRE
  • Comfortable providing technical guidance directly to clients, data scientists, and architects
  • Exceptional problem-solving, English communication, and the resilience to thrive in fast-paced, ambiguous settings
What we offer:
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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