Senior Forward Deployed Engineer

• Architect and implement agent-based AI solutions using the Workato Agentic AI platform
• Designing intelligent, autonomous, and efficient agentic AI workflows that utilize multi-agent collaboration, orchestration, and the automation capabilities provided by the Workato platform
• Design and deploy Retrieval-Augmented Generation (RAG) systems using Workato’s Agentic AI capabilities, leveraging its connectors, workflows, and recipes to enable context-aware, grounded, and real-time responses from large language models (LLMs)
• Develop advanced prompting, memory management, and behavior-planning techniques to enable LLMs and agents to reliably author and execute complex workflows
• Act as a technical solutions expert with a strong aptitude in troubleshooting and analyzing AI-driven architectures, including scalable RAG pipelines and agent frameworks built using the Workato Agentic AI platform
• Develop and maintain robust, scalable AI-powered IT workflows with agent-based decision-making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform
• Continuously monitor and improve AI system performance, ensuring efficiency and reliability
• Work closely with customers to understand use cases and deliver tailored, scalable agentic AI and RAG-based solutions using the Workato Agentic AI platform, while prioritizing exceptional customer service to ensure alignment with both technical and business needs, as well as satisfaction and successful implementation
• Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks, ensuring smooth and seamless deployment
• Contribute to internal process improvements and promote knowledge sharing by adding to Workato’s knowledge base
• Play an instrumental role in all phases of product development, from ideation to implementation, contributing valuable insights and expertise
• Assist the product manager in creating technical and design specifications, ensuring alignment with product goals and user needs
• Leverage strong communication skills to effectively translate complex technical concepts into accessible insights for non-technical audiences

• BTech/BE or higher technical education in Computer Science, Artificial Intelligence, Machine Learning, or a related field
• A total of 8+ years of relevant experience in design, development, and implementation
• At least 3 years of experience with the Workato platform
• Proven experience in AI engineering, with a focus on agent-based systems
• Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations
• Knowledge of implementing integration projects is essential
• Hands-on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and databases
• Strong working knowledge of APIs—RESTful, SOAP/XML
• Solid understanding of data structures—JSON
• Sound knowledge of any RDBMS/NoSQL
• 2-3 years of coding experience (Java/Python/Ruby)
• Technical background or a solid understanding of technology and industry trends, especially in the app integration space
• Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact
• Strong critical thinking, analytical skills with an entrepreneurial and proactive mindset
• Ability to effectively prioritize tasks and manage time, even under high-pressure situations
• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience
• Fast learner who can independently conduct extensive research and synthesize ideas, information and options quickly
• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

• 5+ years of experience working with integration platforms such as Workato, TIBCO, Dell Boomi, MuleSoft, or other integration/automation tools is a plus
• Experience with cloud technologies—iPaaS, SaaS applications, and cloud infrastructure—is also a plus
• Experience working with cloud business apps like Workday, NetSuite, Salesforce, ServiceNow, Marketo is a plus
• Working knowledge of Microservices or API-based integration architecture, event-driven architecture, and process automation via BPM or RPA is a plus

A vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives