Senior Forward Deployed Engineer

• Drive the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations
• Embed deeply with strategic customers to understand their business challenges and technical requirements in detail
• Provide them with insight to achieve outstanding results with Fin
• Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion
• Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback
• Contribute to and evolve the Forward Deployed Engineering function
• Codify best practices and share insights gained from customer engagements to help us scale and grow

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created
• You are interested in AI/ML
• You’re good at quickly building a good understanding of novel problems, capabilities, architectures and understanding trade-offs and limitations
• Strong cross-functional collaboration
• Ability to understand and navigate organizational boundaries and bring people together to achieve the best outcome for our customers and Intercom
• Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.)
• Able to prototype and ship software fast, while maintaining a high bar on quality and the focus on business goals and outcomes
• Proficient using and writing REST APIs to integrate systems effectively
• Strong communicator
• Can easily talk to engineers and non-technical audiences about the same topics at different altitudes, and different levels of detail
• Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs

Bonus points if you’re a former founder or early engineer at a startup

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews
• Pension scheme & match up to 4%
• Life assurance
• Comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave
• 6 weeks paternity leave for fathers
• Cycle-to-Work Scheme
• Secure bike storage
• MacBooks are our standard, but we also offer Windows for certain roles when needed