Senior Forward Deployed Engineer

• Drive the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations.
• Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Provide them with insight to achieve outstanding results with Fin.
• Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion.
• Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback.
• Contribute to and evolve the Forward Deployed Engineering function. Codify best practices and share insights gained from customer engagements to help us scale and grow.

• Ideally, you’ve built an exciting SaaS product in your previous roles
• You are interested in AI/ML. You’re good at quickly building a good understanding of novel problems, capabilities, architectures and understanding trade-offs and limitations
• Strong cross-functional collaboration. Ability to understand and navigate organizational boundaries and bring people together to achieve the best outcome for our customers and Intercom.
• Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.)
• Able to prototype and ship software fast, while maintaining a high bar on quality and the focus on business goals and outcomes.
• Proficient using and writing REST APIs to integrate systems effectively.
• Strong communicator. Can easily talk to engineers and non-technical audiences about the same topics at different altitudes, and different levels of detail.
• Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs.

Bonus points if you’re a former founder or early engineer at a startup.

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!