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Intercom Logo Intercom · IT - Software Development

Senior Forward Deployed Engineer

United States, San Francisco 175750.00 - 247250.00 USD / Year · Job Posted December 27, 2025
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Job Description

In the last six months we experienced an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a founding Senior Forward Deployed Engineer you’ll get to interact with our R&D team and influence roadmap decisions while unlocking business impact for our customers. You’ll play a pivotal role in revolutionizing how our most strategic customers scale customer support. You will work closely with customers and our go to market team to deeply understand use cases and design, build, and implement solutions for them.

Job Responsibility

  • Drive the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations.
  • Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Provide them with insight to achieve outstanding results with Fin.
  • Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion.
  • Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback.
  • Contribute to and evolve the Forward Deployed Engineering function. Codify best practices and share insights gained from customer engagements to help us scale and grow.

Requirements

  • Ideally, you’ve built an exciting SaaS product in your previous roles
  • You are interested in AI/ML. You’re good at quickly building a good understanding of novel problems, capabilities, architectures and understanding trade-offs and limitations
  • Strong cross-functional collaboration. Ability to understand and navigate organizational boundaries and bring people together to achieve the best outcome for our customers and Intercom.
  • Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.)
  • Able to prototype and ship software fast, while maintaining a high bar on quality and the focus on business goals and outcomes.
  • Proficient using and writing REST APIs to integrate systems effectively.
  • Strong communicator. Can easily talk to engineers and non-technical audiences about the same topics at different altitudes, and different levels of detail.
  • Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs.

Nice to have

Bonus points if you’re a former founder or early engineer at a startup.

What we offer

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
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