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You independently lead the most complex AI deployments Smartsheet undertakes. You own the full engagement lifecycle from technical discovery through production deployment through solutions org handoff. You architect multi-agent solutions, design client-personalized MCP resource packs, and build the Deployment Kits that transform how 200+ solutions consultants and partners operate. You mentor junior FDEs, drive the intelligence loop, and present field findings at weekly Applied AI strategy sessions. You are building a function, not filling a role.
Job Responsibility:
Lead complex, multi-system AI deployments end-to-end scope, architect, build, validate, and manage the customer relationship throughout
Own the AI workshop program for your pod, customize modules per customer, lead technical sessions, translate outputs into production requirements, evolve content from field learning
Architect multi-agent solutions selecting the right coordination pattern for each customer’s workflow characteristics and compliance requirements
Design client-specific and industry-specific MCP resource packs that serve personalized intelligence from the server so every connected AI surface gets smarter for that customer automatically
Own Deployment Kit quality for your pod
Lead Solutions Enablement Sprints: transfer AI deployment patterns to solutions consultants and partners with training materials and certification criteria
Drive the intelligence loop: author strategic memos, present field findings weekly, contribute Agent Bricks and Skills, file RFCs for platform improvements
Mentor junior FDEs on customer engagements, code reviews, and Deployment Kit quality
Requirements:
6–10+ years production software engineering, including 3+ years deploying AI/ML to production
Deep Python
strong TypeScript/JavaScript
Proven track record leading complex enterprise technical engagements
Deep production LLM experience: multi-agent orchestration, MCP/tool-use, RAG optimisation, evaluation frameworks, agent deployment at scale
System architecture expertise spanning enterprise systems, cloud infrastructure, and AI services
Demonstrated ability to create reusable technical assets that others use in production
Strong written and verbal communication
Ability to travel 25–50% of the time
Eligible to work in the UK on an ongoing basis
BS or MS in Computer Science, a related field, or equivalent industry experience
Nice to have:
Experience founding or scaling an FDE/solutions engineering function
Technical founder background
Databricks, AWS Bedrock, or Temporal experience
Deep domain knowledge in healthcare, financial services, or government