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Aramark Logo Aramark · Gastronomy

Senior Food Service Manager

United States, Boulder Employment contract 65000.00 - 85000.00 USD / Year · Job Posted March 22, 2026
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Job Description

We are seeking an Senior Food Service Manager to join our Healthcare+ team at Boulder Community Health in Boulder, CO. This role is responsible for overseeing retail dining operations (including a coffee shop and cafe) as well as Patient Services and Diet Office functions. The Senior Food Service Manager will play a key role in delivering exceptional guest and patient experiences, driving operational excellence, and achieving financial and service goals in a healthcare environment.

Job Responsibility

  • Engage, coach, and develop team members using Aramark’s coaching model
  • recognize and reward performance
  • Set clear goals
  • ensure individual and team performance meets objectives and client expectations
  • Plan and lead daily huddles/briefings
  • foster a culture of accountability, respect, and service
  • Hire, schedule, train, evaluate, and, when necessary, discipline staff
  • manage labor to volume and standards
  • Oversee front‑of‑house operations (coffee shop, café, food court, quick service), ensuring speed of service, product quality, merchandising, and guest satisfaction
  • Manage POS/cash handling, promotions, planograms, upselling, and brand standards, including barista and beverage quality
  • Establish systems for ordering, receiving, storage, production, and service
  • minimize waste and maintain accurate inventory
  • Coordinate with vendors and internal partners
  • ensure equipment and smallwares readiness
  • Direct diet office operations and diet clerks, ensuring diet order accuracy, menu management, and compliance with allergen, texture, and therapeutic diet requirements
  • Manage trayline accuracy, on time meal delivery, late trays, isolation protocols, and call‑center/menu ordering services
  • Partner with Clinical Nutrition to support patient‑centered care and resolve service escalations
  • Monitor patient satisfaction through rounding and feedback
  • implement continuous improvements
  • Build strong relationships with hospital partners
  • identify needs and communicate operational progress and KPIs
  • Model exceptional customer service and support service retention and enhancement initiatives
  • Utilize Aramark processes and systems
  • analyze performance metrics, purchasing, and inventory trends
  • educate teams on key drivers to improve margins
  • Implement Operational Excellence fundamentals
  • meet and maintain food and labor initiatives
  • Standardize SOPs, scheduling, and production systems to drive quality, consistency, and efficiency
  • Advance sustainability initiatives, including waste reduction and energy and water stewardship
  • Ensure team members are fully trained and able to execute responsibilities consistently
  • Maintain a safe, sanitary environment in compliance with HACCP/ServSafe standards, health codes, and hospital policies
  • Ensure compliance with regulatory and accrediting requirements (e.g., wage and hour, Joint Commission, CMS)
  • Conduct audits, temperature logs, incident reporting, corrective actions, and lead safety huddles
  • Collaborate with culinary, clinical nutrition, supply chain/materials management, facilities, and other departments

Requirements

  • 3–5 years of foodservice management experience required, including direct people leadership
  • Proven ability to manage 35–40 employees in a fast‑paced environment
  • Strong front‑of‑house and retail leadership experience strongly preferred
  • Ability to multitask and prioritize across multiple service areas
  • Experience with POS systems
  • proficiency in Microsoft Office and ability to learn new systems quickly
  • Strong problem‑solving, organizational, and change‑management skills
  • Experience with inventory management, cost controls, and ad hoc operational reporting
  • Ability to work effectively with senior leadership and hospital stakeholders

What we offer

  • medical
  • dental
  • vision
  • work/life resources
  • retirement savings plans like 401(k)
  • paid days off such as parental leave and disability coverage
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