Senior Financial Systems Analyst

• Monitor and resolve tickets assigned to FABS ServiceNow support group
• Participate in configuration and master data maintenance activities
• Work collaboratively and directly with the business and technical support teams to understand and translate business needs and develop appropriate solutions
• Contribute to the documentation of known issues, workarounds, and updates to knowledge articles or job aids for FABS supported applications
• Support validation and testing of issue resolution where needed
• Participate as needed in support calls, wave readiness reviews, and cutover planning sessions
• Log accurate ticket notes, resolution steps, and time-to-close details in ServiceNow
• Participate in the analysis, development, test and implementation of new configuration specifications
• Execute the more complex elements of day-to-day application production support, system maintenance and configuration activities
• Develop and/or send out ongoing communications to users regarding process and system operation
• Contribute as needed for FABS supported systems enhancements and upgrades
• Implement process improvements
• Performs other duties as assigned to meet business needs

• 4-year degree preferred from an accredited university or equivalent combination of education and experience
• 2+ years of relevant professional experience in technology support, operations, business systems or related discipline preferred
• Experience working with ServiceNow in a ticketing or incident management environment
• Ability to troubleshoot, analyze, and communicate issue details clearly in real time
• Proven leadership experience with end-user service support with a global scope
• Prior experience participating in large-scale deployment, rollout, or cutover events
• Knowledge of Marriott’s financial business processes / hotel finance operations
• Excellent project management skills, with ability to independently manage multiple projects
• Ability to effectively persuade and motivate stakeholders and team members to achieve project goals and objectives
• Strong presentation, facilitation, and stakeholder communication skills
• Experience with PeopleSoft GL/EPM or Hyperion tools is preferred
• Strong qualitative and quantitative analytical skills
• ability to take large volumes of complex information and present it in a clear and concise manner
• Operate with a collaborative mindset
• Strong interpersonal skills
• able to maintain effective relationships
• Ability to work effectively in a collaborative work environment
• Communicates effectively, both orally and in writing
• Responsive
• able to integrate and balance priorities
• Results oriented
• able to work both independently and as part of a team
• Supports change within the organization

Experience with PeopleSoft GL/EPM or Hyperion tools is preferred

• 401(k) plan
• stock purchase plan
• discounts at Marriott properties
• commuter benefits
• employee assistance plan
• childcare discounts
• medical, dental, vision coverage
• health care flexible spending account
• dependent care flexible spending account
• life insurance
• disability insurance
• accident insurance
• adoption expense reimbursements
• paid parental leave
• paid sick leave
• PTO
• holidays