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The Process, Controls & Transformation Lead plays a critical role in strengthening Vodafone Business Finance Operations through robust control frameworks, continuous process improvement, and delivery of key transformation initiatives. The role oversees operational governance across CTC, S2P, Opex and Commissions, supports audit delivery, drives VOIS commercial accountability, and deputises for the Head of Finance Operations where required. This role is ideal for a hands on finance leader with strong operational expertise, exceptional stakeholder management skills, and a passion for driving improvement across complex, matrixed environments
Job Responsibility:
Identify key finance and operational risks
design, execute and remediate control frameworks
Drive continuous improvement in efficiency, accuracy and effectiveness of finance processes
act as VB VOIS lead working closely with service lines on major transformation projects for e.g. Record to Close, L5 documentation etc
Lead action plans based on Finance League Table and Process Health KPIs
ensure accurate KPI reporting and segmentation integrity
Deliver local market transformation projects and act as SPOC for global transformation initiatives
Provide regular updates to the Head of Finance Operations on BAU, controls, transformation progress and improvement plans
Lead the VB & VGS Spirit Programme, plan engagement initiatives and drive improvement in spirit scores
Oversee delivery of operational outcomes across CTC, S2P, INCA/VEGI, Opex and Commissions, rationalise the outcome and present to HOFO and other leadership stakeholders on regular basis
Design new governance reports and implement controls to ensure accuracy of month end close outputs
Act as delegate to the Head of Finance Operations for Automotive BU and associated entities
Oversee operational delivery from external finance suppliers such as KPMG, BDO for their scoped in work and manage the relationships
own the budget and ensure costs are in line with expectations
Devise strategy to align operating model for these services with commercial construct offered by VOIS
Lead engagement with external auditors, entity controllers, tax and cosec to deliver statutory accounts to target timelines
Own the audit fee budget
address overruns, drive and monitor and report on process improvements and resolve coordination challenges
Lead VOIS commercial reporting including billed cost reconciliation, service credits, change processes and the true up/down mechanism
Present commercial outcomes to HOFO, customer account management teams and senior leadership
Manage the new demand process end to end: qualification, solution and costing alignment, business case preparation and executive buy in
Requirements:
Strong experience across finance operations, governance and control frameworks
Proven track record delivering transformation in global or shared service environments
Deep understanding of E2E finance processes (S2P, INCA/VEGI or similar transfer pricing processes, Opex reporting, CTC, Commissions, Month End close)
Ability to interpret and challenge financial outcomes, KPIs and commercial drivers
Strong presentation, communication, and stakeholder management skills
Experience interfacing with auditors and managing statutory audits
High accountability, resilience and ability to manage competing priorities
Experience working with VOIS or similar global delivery/external service model
Operational knowledge of Vodafone Business processes and systems ecosystem
Project management certification (PMP, Lean Six Sigma, etc.)
What we offer:
Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
Charity days: 5 days/year
Hybrid working
Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%
Vodafone family and friends discount
Private medical, private dental, free health assessments, share save scheme
Global parental leave policy for all new parents which includes 39 paid weeks of maternity leave and 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary
Access to Vodafone University and LinkedIn Learning