Senior Finance Manager, Collections Manager

• Practice Microsoft's leadership principles – communicate with clarity, generate positive energy, and deliver results
• Invest in learning, AI skill building and career development
• Model and foster a collaborative, inclusive, growth mindset culture
• Challenge the status quo, innovate boldly, and learn through the flow of work
• Independently manage collections and cash applications for assigned portfolio providing support, direction and leadership
• Utilize AI to drive improvements in collections portfolio to achieve targets
• Ensure prudent and necessary business decisions to manage risk and facilitate collections
• Address customer payment issues and leverage the Business Engagement team to assist
• Project participation and/or leadership on initiatives, including AI projects that are necessary to enable our business processes to keep up with significant year-over-year growth
• Empower vendors & suppliers globally and hold them accountable for process adherence and meeting Service Level Agreement commitments
• Management of a standard rhythm and engagement with our vendor, support escalations, and Service Level Agreements/Key Performance Indicators management while delivering impact and a great customer experience
• Work with policy owners to drive program improvements and compliance while driving forward change and evolution of business processes to best support Treasury and Microsoft customer needs
• Drive positive customer experience by understanding customer needs, supporting customer satisfaction initiatives, and addressing customer and stakeholder queries/escalations
• Partner with teams across Microsoft, both internal and external to Treasury, on projects and initiatives to deliver best in class processes, reporting, Accounts Receivable performance, and a world class customer experience
• Partner with key stakeholders and organisations within Microsoft to accomplish objectives of improved Collections, dispute resolution, risk mitigation, customer satisfaction and decision support
• Leverage Treasury's Business Process Outsourcer (BPO) to achieve agreed performance metrics
• Partner with the BPO and BPO Manager to ensure execution and delivery of goals
• Support Audit, Tax, and Trade teams to ensure timely delivery of documentation requests related to Sarbanes-Oxley Act and other compliance requirements
• Ensure strict adherence and understanding of Microsoft policies and hold BPO accountable to the same strict standards
• Drive compliance culture through actions and decisions to instill trust and advocate, educate, and promote best practices and new developments
• Champion Microsoft privacy, security, and ethical standards
• Ensure strict adherence to and an understanding of Microsoft policies and hold Business Process Outsourcers accountable to the same strict standards
• Drive compliance culture through actions and decisions to instil trust and advocate, educate and promote best practices and new developments
• Champion Microsoft privacy, security, and ethical standards

Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience

• Oral and written communication skills in Spanish and/or Portuguese language skills would be a plus
• Reporting, Analytics, and/or forecasting would be beneficial
• Adept usage of CoPilot, CoWork and other AI toolsets across a large corporate environment
• Experience within a large multinational corporation is preferred
• Excellent cross-group collaboration skills, including the ability to comfortably communicate with Senior Management at Microsoft
• High-level of integrity, self-confidence, demonstrated change management and support for a diverse and inclusive culture
• Must demonstrate ability to influence others with empathy, while under pressure to deliver compliant time-based outcomes to key stakeholders and customers
• Motivated self-starter that can clearly identify and articulate customer value through technology