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At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.
Job Responsibility:
Service development and service improvement activities within the International Field Services Brazil
Assist the all Brazilian customers operation basis
Improving customer service
Own the overall service relationship on behalf of BT at mid to senior level within the customer business area
Accountable for meeting all agreed customer operational service levels and expectations from Field Services Perspective
Interacting with stakeholders at all customer levels, as well as supplier levels as support perspective
Technical expertise to support Projects Installations
Accountable for providing support and make suggestions to accelerate the restoration or implementation of services
Accountable for implementations hands and Feet support -in complex, transformational, substantial and bespoke project requirements
Commercial acumen to make suggestions that enables construction input to significant business cases
Service Provisioning: On site services in attendance of customer demands of IMAC (Install, Move, Activation, Changes), including site survey
Tracking the delivery of CPE with logistics / vendor and facilitating delivery at customer premises
WO/SA dispatches trough BT tool aligning attendance of services providers
Coordination with customer and Installation coordinators all installations of CPE at site and extended onsite support during Test and Turn up
Preparation of configurations, documents work onsite for implementation and arrange signoff from customer
Regular use of management systems, fault diagnosis and debugging tools
Provide network test facilities to support effective fault resolution and network improvements
Extend support during Upgradation of bandwidth, CPE etc
De install the CPEs and coordination for asset recovery
Breakfix Support: Break fix support, when needed, for suppliers and all CPEs
Coordination with OEM for troubleshooting and help to raise RMAs for replacing the hardware
Infrastructure Support: Should have knowledge of TELCO equipment which are collocated in GPOPs
Should have knowledge on wiring & cabling ( Optic & Data cabling ) to interconnect cables to equipment
Manage vendors who visit node site as per the maintenance guidelines during equipment installation and commissioning
Requirements:
3 – 4 Years experience over the similar industry and the described deliverables
Proven industry experience in a technical/commercial telecommunications environment
Desirable previous work experience in an international business environment
Strong verbal and written communication skills
University degree or equivalent technical qualification and professional certification
Excellent English language skills (Advanced level it is the minimun required level)
Excellent knowledge in Routing and Switching
Should have good working experience in the area of wireless Lan, Routing & Switching and Security particularly on all CISCO platforms
Broad technical expertise in networking applications, DMZ, authentication, IP Addressing, network protocols, security and wireless technologies
Experience working with network providers
CCNA certification must be taken as diffential decision factor
Wireless skills, specially over tools for Predictive, Passive, On-site and Complex wireless surveis (desirable ekahau tool) must be taken as differentiator, as well
Ability to work as a virtual team member in a CoE and to effectively use the communication tools (email, IM, phone) that are available to do the work
Excellent interpersonal skills
Nice to have:
Desirable previous work experience in an international business environment
Wireless skills, specially over tools for Predictive, Passive, On-site and Complex wireless surveis (desirable ekahau tool) must be taken as differentiator, as well