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Plusnet Logo Plusnet · IT - Administration

Senior Field Technician

Brazil, Sao Paulo · Job Posted March 25, 2026
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Job Description

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

Job Responsibility

  • Service development and service improvement activities within the International Field Services Brazil
  • Assist the all Brazilian customers operation basis
  • Improving customer service
  • Own the overall service relationship on behalf of BT at mid to senior level within the customer business area
  • Accountable for meeting all agreed customer operational service levels and expectations from Field Services Perspective
  • Interacting with stakeholders at all customer levels, as well as supplier levels as support perspective
  • Technical expertise to support Projects Installations
  • Accountable for providing support and make suggestions to accelerate the restoration or implementation of services
  • Accountable for implementations hands and Feet support -in complex, transformational, substantial and bespoke project requirements
  • Commercial acumen to make suggestions that enables construction input to significant business cases
  • Service Provisioning: On site services in attendance of customer demands of IMAC (Install, Move, Activation, Changes), including site survey
  • Tracking the delivery of CPE with logistics / vendor and facilitating delivery at customer premises
  • WO/SA dispatches trough BT tool aligning attendance of services providers
  • Coordination with customer and Installation coordinators all installations of CPE at site and extended onsite support during Test and Turn up
  • Preparation of configurations, documents work onsite for implementation and arrange signoff from customer
  • Regular use of management systems, fault diagnosis and debugging tools
  • Provide network test facilities to support effective fault resolution and network improvements
  • Extend support during Upgradation of bandwidth, CPE etc
  • De install the CPEs and coordination for asset recovery
  • Breakfix Support: Break fix support, when needed, for suppliers and all CPEs
  • Coordination with OEM for troubleshooting and help to raise RMAs for replacing the hardware
  • Infrastructure Support: Should have knowledge of TELCO equipment which are collocated in GPOPs
  • Should have knowledge on wiring & cabling ( Optic & Data cabling ) to interconnect cables to equipment
  • Manage vendors who visit node site as per the maintenance guidelines during equipment installation and commissioning

Requirements

  • 3 – 4 Years experience over the similar industry and the described deliverables
  • Proven industry experience in a technical/commercial telecommunications environment
  • Desirable previous work experience in an international business environment
  • Strong verbal and written communication skills
  • University degree or equivalent technical qualification and professional certification
  • Excellent English language skills (Advanced level it is the minimun required level)
  • Excellent knowledge in Routing and Switching
  • Should have good working experience in the area of wireless Lan, Routing & Switching and Security particularly on all CISCO platforms
  • Broad technical expertise in networking applications, DMZ, authentication, IP Addressing, network protocols, security and wireless technologies
  • Experience working with network providers
  • CCNA certification must be taken as diffential decision factor
  • Wireless skills, specially over tools for Predictive, Passive, On-site and Complex wireless surveis (desirable ekahau tool) must be taken as differentiator, as well
  • Ability to work as a virtual team member in a CoE and to effectively use the communication tools (email, IM, phone) that are available to do the work
  • Excellent interpersonal skills

Nice to have

  • Desirable previous work experience in an international business environment
  • Wireless skills, specially over tools for Predictive, Passive, On-site and Complex wireless surveis (desirable ekahau tool) must be taken as differentiator, as well
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