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Senior Field Service Technician to support customer sites and field operations within an assigned territory (Atlantic coast from Maine through Georgia and back into Mississippi). Home-based with approximately 75% travel, including overnight travel as needed.
Job Responsibility:
Evaluate customer-rejected doors and document findings using CRM systems or claims documentation
Perform warranty repairs
Communicate quality issues to manufacturing plants
Serve as a liaison with customers
Schedule and plan travel
Manage expenses
Develop remediation plans
Act as a subject matter expert
Train technicians
Partner with sales and management as needed.
Requirements:
High School Diploma or GED
4–6 years of customer-facing field or quality experience (doors preferred)
Proficiency with Microsoft Office
Ability to travel extensively
Strong problem-solving skills
Valid driver’s license
Ability to safely use measurement tools and perform physical job requirements.
Ability to perform repetitive movements, bend, twist, squat, kneel, and lift, push, or pull up to 40 pounds in field environments.
What we offer:
Competitive compensation
comprehensive benefits package including medical, dental, vision, life and disability insurance
401(k) with company match
paid time off (vacation, floating holidays, and company holidays)