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Senior Field Service Technician

United States, Columbia · Job Posted March 01, 2026
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Job Description

Senior Field Service Technician to support customer sites and field operations within an assigned territory (Atlantic coast from Maine through Georgia and back into Mississippi). Home-based with approximately 75% travel, including overnight travel as needed.

Job Responsibility

  • Evaluate customer-rejected doors and document findings using CRM systems or claims documentation
  • Perform warranty repairs
  • Communicate quality issues to manufacturing plants
  • Serve as a liaison with customers
  • Schedule and plan travel
  • Manage expenses
  • Develop remediation plans
  • Act as a subject matter expert
  • Train technicians
  • Partner with sales and management as needed.

Requirements

  • High School Diploma or GED
  • 4–6 years of customer-facing field or quality experience (doors preferred)
  • Proficiency with Microsoft Office
  • Ability to travel extensively
  • Strong problem-solving skills
  • Valid driver’s license
  • Ability to safely use measurement tools and perform physical job requirements.
  • Ability to perform repetitive movements, bend, twist, squat, kneel, and lift, push, or pull up to 40 pounds in field environments.

What we offer

  • Competitive compensation
  • comprehensive benefits package including medical, dental, vision, life and disability insurance
  • 401(k) with company match
  • paid time off (vacation, floating holidays, and company holidays)
  • Employee Assistance Program
  • Stock Purchase Program.

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