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Senior Field Process Engineer

Randstad

Location:
Japan , 神奈川

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

6000000.00 - 12500000.00 JPY / Year

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Job Responsibility:

Serve as the single point of contact for customers, troubleshooting malfunctions, managing concerns and resolving escalations effectively
Work closely with the Customer to design and conduct experiments to meet the Customer’s needs (new process development, CIP, troubleshooting, tool-to-tool matching)
Serve as the on-site technical expert through equipment installation, start-up, and warranty phases
Lead equipment qualification during installation/start-up to ensure customer process specifications are achieved, customer schedule is achieved, and our budget is achieved
Drive containment, short-term solutions, and long-term solutions that ensure the customers’ requirements are achieved
Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders – especially sharing lessons learned within our key account organization and Global Sales and Services business unit
Evaluate, understand, and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions
Drive continuous improvement of the customer experience through team, process, and support tool development

Requirements:

Masters degree in engineering, physics, chemistry or related field
Experience with hands-on R&D (in industry or academia)
Experience with advanced troubleshooting/structured problem analysis methodologies
Fluent English communication skills
Conversational Japanese communication ability (JLPT N2 or better)
Residence in Hokkaido, or Yokkaichi Japan (relocation assistance provided)
Ability to travel up to 25%
Travel to US or Korea is required for training
Domestic travel in Japan may be required for customer support

Nice to have:

PhD in engineering, physics, chemistry or related field
Hands-on experience with cleanroom microfabrication in industry or academia
Broad technical experience and business perspective preferably in the Semiconductor / Capital Equipment industry
Knowledge of and experience with semiconductor device applications, vacuum techniques, film characterization and metrology techniques, and deposition processes and equipment
Experience with data analysis and DOE design in JMP software
Business level Japanese skills

What we offer:

健康保険
厚生年金保険
雇用保険
労災保険

Additional Information:

Job Posted:
April 11, 2026

Expiration:
March 18, 2027

Employment Type:

Fulltime

Work Type:

Hybrid work

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