Job Description
Microsoft Digital (MSD) organization at Microsoft builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation changes agents, and customer advocates. We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more! Within Microsoft Digital (MSD) Organization, Global Support delivers worldwide modern support experiences that consist of End User Support Services, Global Helpdesk, Audio Visuals (AV) Link, AV Life Cycle Refresh, Application Helpdesk Support, Executive Support, Site Support and Site Infrastructure Deployment services. Global Support provides these services to over 300k internal users across 90+ countries, via multi-year Supplier/Vendor Contracts enabling this Employee Experience. Global Support Organization work closely with various Microsoft product groups including copilot, Teams meeting rooms etc. The Senior Field IT Manager is accountable for deployment and operation of IT-related services, which support the Microsoft businesses internationally, and promote Microsoft technologies through experience and best practice sharing during IT Showcase sessions with external customers. The Senior Field IT Manager is the field IT person delivering the foundation services that keep Microsoft locations connected including: Deploying and operating IT services to our internal end users in Engineering Groups, Global Delivery, Customer Support and Services, Microsoft Research, MCAPS and R&D Centers around the world. Collaborating with other IT Teams to prioritize and plan the infrastructure and services roadmap for all Microsoft locations. Interacting with Site Leadership Teams to set the user expectations as well as working towards the user experience improvement. Act as Microsoft's “Customer Zero” by piloting new technologies internally and sharing insights to improve products and solutions with Microsoft's Product Groups/Engineering Groups. Delivering high-impact customer engagements to support Microsoft in driving revenue, market share and Customer and Partner Experience. This position will be based in Gurgaon, India and reporting to the Director FIELD IT MANAGEMENT for India and South Asia region and responsible for managing multiple Microsoft sites consisting of Engineering groups, Global Delivery, CE&S and MCAPS. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
