Senior Field Information Technology Support Engineer

• Travel to client sites regularly in MA and NH for technical support and assistance
• Provide remote support for clients
• Design, manage, and maintain diverse network environments
• Configure and manage firewalls, primarily Meraki, Fortinet, and Palo Alto
• Handle the configuration and management of switches, primarily HP/Aruba, Cisco, and Meraki
• Manage wireless networks using Meraki and Ubiquiti technologies
• Maintain and support phone systems, particularly 3CX and Avaya
• Manage and maintain storage area networks, focusing on HPE and EqualLogic
• Design, manage, and maintain VMware and Hyper-V environments
• Oversee the management and administration of cloud infrastructure, primarily Azure and AWS
• Manage and support Active Directory, both on-premises and Azure
• Assist in migrating clients from on-premises to cloud infrastructure
• Utilize PowerShell for automation and scripting tasks
• Provide expertise in Windows Server administration
• Deliver high-level support for Windows 10/11 environments
• Offer essential support for Mac and Linux systems
• Be familiar with Datto BCDR solutions
• Microsoft 365 Administration
• Support Zoom Rooms and Teams Rooms for collaboration purposes
• Perform other job duties assigned by management

• Ability to travel to client sites regularly
• Proficiency in providing remote technical support
• Managed Services experience is preferred
• Strong problem-solving skills and the ability to think creatively to find solutions
• In-depth knowledge of managing and designing diverse network environments
• Knowledge of Kaseya RMM/PSA for remote monitoring and management
• Expertise in network environments, firewall and switch configurations
• Experience with Meraki, Fortinet, and Palo Alto firewalls
• Experience with HP/Aruba, Cisco, and Meraki switches
• Experience with Meraki and Ubiquiti wireless networks
• Experience with 3CX and Avaya phone systems
• Experience with HPE and EqualLogic storage area networks
• Experience with VMware and Hyper-V environments
• Experience with Azure and AWS cloud infrastructure
• Experience with Active Directory (on-premises and Azure)
• PowerShell automation and scripting skills
• Windows Server administration
• Windows 10/11 support
• Mac and Linux systems support
• Familiarity with Datto BCDR solutions
• Microsoft 365 Administration
• Zoom Rooms and Teams Rooms support

Managed Services experience

• Medical, vision, dental, and life and disability insurance
• 401(k) plan
• Free online training
• Competitive compensation