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The Senior Field Digitalisation Officer role strengthens Better Cotton Initiative's digital foundation across global field operations. By designing scalable, secure, and future-ready digital systems, this role ensures high-quality data collection that supports impact measurement for nearly 3 million farmers. It bridges technology and field operations — translating operational needs into robust technical solutions while building strong training and support systems to drive adoption and data quality. Ultimately, the role enables efficient field processes, reliable decision-making data, and a sustainable digital architecture aligned with Better Cotton’s 2030 goals.
Job Responsibility:
Deliver stable, functional digital field solutions that meet operational requirements
Successfully implement and maintain mobile data collection systems or alternative digital tools as needed
Ensure smooth rollout of digital initiatives within country operations
Provide timely user support and establish a basic, reliable helpdesk mechanism
Deliver effective training to field staff and Programme Partners to ensure tool adoption
Maintain clear documentation of systems, processes, and configurations
Collaborate effectively with ITD, MEL, and Programme teams to align digital tools with data standards and reporting needs
Identify and resolve technical and operational issues proactively
The minimum expectation is that field digital systems are reliable, users are supported, and data collection processes function efficiently and securely across operations
Work collaboratively with line managers to set clear, outcome-based objectives that align with function-wide and organisational goals
Requirements:
Strong technical foundation in application development, system configuration, or digital platform implementation (ideally with exposure to full-stack concepts such as frontend, backend, APIs, and databases)
Experience translating business or operational needs into technical solutions, demonstrating structured problem-solving skills
Hands-on experience delivering digital projects end-to-end, from requirements gathering through rollout and post-implementation support
Experience with mobile or field data collection systems, and an understanding of how digital tools operate in low-resource or distributed environments
Knowledge of system integration and data flows, including working with APIs, cloud environments (e.g., Azure), and data platforms
Training and capacity-building experience, with the ability to simplify technical concepts for non-technical users
Fluent in English required
A combination of technical depth with adaptability, communication skills, and a strong service mindset with minimum 3 years of working experience
Nice to have:
Exposure to support or helpdesk processes, including issue tracking and user management
Experience working in cross-functional or multicultural environments, ideally within development, sustainability, or agricultural contexts
Cloud & Infrastructure Awareness: Familiarity with hosting environments and performance considerations to support secure, scalable, and maintainable systems
Data Governance & Security: Knowledge of access controls, user management, and compliance principles to safeguard sensitive data and ensure policy alignment
What we offer:
Competitive salary
Hybrid working – Two to three days/week in the offices Delhi
The opportunity to work from anywhere in the world for up to one month per year
Flexible working, with core hours from 10 am to 4 pm local time
Continuous learning and development
Pension scheme
A generous annual leave package, including paid holiday, public holidays, additional paid days off during the festive season, study and exam days, and extra discretionary leave for life events such as family weddings or moving home
Enhanced parental benefits
The opportunity to make your mark and make a difference